Raja M
Operations Head
Coimbatore,TN
Summary
Ambitious Operations Manager with excellent Operational and Project Management skills in Document Management Industry. Highly effective at promoting positive relationships and building capable teams. Track record of improving overall operations, reducing overhead and increasing corporate value.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Head Operations Manager
Infognana Solutions
Coimbatore, Tamil Nadu
09.2011 - Current
- Planning for new projects by understanding Scope, determining correct resource and developing project schedule.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed 200 team members across 6 departments, resulting in approximate $20,000 increase in annual revenue.
- Created and implemented aggressive action plan to address pressing cost control needs.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Managed Business Development, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced operational risks while organizing data to forecast performance trends.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Devised processes to boost long-term business success and increase profit levels.
- Created policies and procedures of organization and ensured they are followed.
- Created CRM application and included all Department functions.
Project Manager
Dynamic Data Pvt. Ltd.
Chennai, Tamil Nadu
01.2008 - 08.2011
- Managed over 75 data processing associates and increased productivity by 10% every month.
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Headed project teams specializing in design and launch activities.
- Identified plans and resources required to meet project goals and objectives.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Worked in various Semi Voice, Non-Voice projects such as data entry data processing, e-publishing.
- Identifying needs for training and conducting regular training sessions for new joiners as well as team members .
- Formulating metrics & reports for performance assessment, incentive designs, knowledge management, service & sales operations and quality.
- Identified, reviewed and applied policies and procedures
- Identified plans and resources required to meet project goals and objectives
Team Leader
Ace Technologies
Chennai, Tamil Nadu
02.2002 - 02.2004
- Assisted Manager with new hire processing and existing training programs.
- Managed over 30 data processing staffs.
- Worked with various non-voice projects such HCFA/UB health claims processing.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Cross-trained and provided back up for Manager.
- Prepared MIS reports and discussed with Manager.
- Facilitated training for associates through daily coaching and regular performance appraisals
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service
- Coordinated weekly meetings for internal and external groups
Education
Bachelor of Engineering - Electronics And Communications Engineering
Alagappa Chettiar College of Engineering & Technol
Karaikudi, Tamil Nadu 08.1997 - 06.2001
Higher Secondary School - Mathematics And Computer Science
Raja's Higher Secondary School
Ramanathapuram, Tamil Nadu 07.1995 - 07.1997
High School (SSLC) -
St Joseph's High School
Muthupettai, Tamil Nadu 06.1994 - 06.1995
Skills
Production Planning and Control
Budgeting and forecasting
Quote Management
Client account management
Work flow planning
Risk analysis and management
Training and Development
Cost reduction strategies
Project Management
Business Development
P&L Management
Certified ISO Internal Auditor
Experience in Healthcare, Insurance, Banking & Retail Projects
Quality Management
Policies and procedures
Key Performance Indicators
Computer skills
Certification
BAS (Bureau of Assessment Services) certified ISO 9001:2008 Standard, 9001:2015 Internal Auditor
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
BAS (Bureau of Assessment Services) certified ISO 9001:2008 Standard, 9001:2015 Internal Auditor
06-2020
Head Operations Manager
Infognana Solutions
09.2011 - Current
Project Manager
Dynamic Data Pvt. Ltd.
01.2008 - 08.2011
Team Leader
Ace Technologies
02.2002 - 02.2004
Bachelor of Engineering - Electronics And Communications Engineering
Alagappa Chettiar College of Engineering & Technol
08.1997 - 06.2001
Higher Secondary School - Mathematics And Computer Science
Raja's Higher Secondary School
07.1995 - 07.1997
High School (SSLC) -
St Joseph's High School
06.1994 - 06.1995