KInjal Vyas
Ahmedabad
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
15
15
years of professional experience
Work History
Senior Techanical Service Executive
Meena Global
Ahmedabad
10.2022 - Current
- Resolved escalated customer complaints regarding technical service issues in a timely manner.
- Assessed customer needs and developed plans for providing technical services.
- Implemented quality assurance procedures to ensure accuracy of all service operations tasks performed by team members.
- Monitored service performance metrics and identified areas for improvement in order to increase overall customer satisfaction levels.
- Created detailed reports summarizing the results of technical service operations activities.
- Collaborated with other departments to develop strategies for enhancing customer experience.
- Provided technical support for customers and internal staff in resolving complex technical issues.
Assistant Professor
Alpha College of Engineering and Techanology.
Ahmedabad
07.2014 - 03.2021
- Collaborated with colleagues on curriculum development initiatives to ensure academic excellence.
- Advised students on their academic plans, career paths, and personal goals.
- Supervised independent research projects conducted by undergraduates or graduates.
- Organized guest lectures from experts in the field of study to supplement course content.
- Edited course materials such as syllabi or lecture notes prior to their distribution.
Electrical Engineer in Training
Ronak Electrical
Mehsana
01.2011 - 07.2012
- Drafted reports summarizing findings from tests performed on electrical equipment and components.
- Implemented preventive maintenance procedures to reduce downtime due to equipment failures.
- Performed calculations for short circuit, voltage drop, load flow and motor starting studies.
Electrical Engineering Lecturer
Swami Sachchidanand Polytechanic College
Visnagar
07.2009 - 12.2010
- Conducted seminars on advanced topics in electrical engineering.
- Organized laboratory experiments related to electrical engineering concepts.
- Developed and delivered lectures on electrical engineering principles to undergraduate students.
- Participated in curriculum development committees for new or revised courses within the Department of Electrical Engineering.
Education
M.Tech - Electrical Engineering - Electrical Power System
NIRMA UNIVERSITY
Ahmedabad06-2014
B.E - Electrical Engineering
Sankalchand Patel College of Engineering
Visnagar06-2009
Diploma - Electrical Engineering
Ganpat University
Mahesana06-2006
Skills
- Techanical Troubleshooting
- Customer Support
- Inverter and solar system Expertise
- Inverter Softrware Proficiency- SMA, Fronious, Solar Edge, ABB, Sungrow
- Project Management
- Training and Support
- MATLAB
Accomplishments
- I got best “Employee of the Month” award in Service department.
- I got 1st rank in poster presentation in “ P.M.B.L.D.C MOTOR ” ∙
- 4days combined FDP-DE at GTU (on 6,7,8 Nov 2014)
- Springer Author workshop - Gujarat Technological University (GTU)- 30th October 2015
- 4days combined FDP-DE at GTU (on 11,12,13,14,August2015 )
- One Day Symposium on the Role of Design in “Make in India” & “Start-up India” at GTU Chandkheda on 9th April, 2016
- One day workshop at Gujarat Technological University, Chandkheda for 100 activity points on 7th May 2016
- 4days combined FDP-DE at GTU (Advance level).
Timeline
Senior Techanical Service Executive
Meena Global
10.2022 - Current
Assistant Professor
Alpha College of Engineering and Techanology.
07.2014 - 03.2021
Electrical Engineer in Training
Ronak Electrical
01.2011 - 07.2012
Electrical Engineering Lecturer
Swami Sachchidanand Polytechanic College
07.2009 - 12.2010
M.Tech - Electrical Engineering - Electrical Power System
NIRMA UNIVERSITY
B.E - Electrical Engineering
Sankalchand Patel College of Engineering
Diploma - Electrical Engineering
Ganpat University
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