Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Kinshuk Parmar

Customer Support
Vadodara

Summary

Dedicated Customer support specialist with over 2 years of experience in technical troubleshooting and conflict resolution. Proven track record of managing complex inquiries and de-escalating high-pressure situations to ensure maximum customer satisfaction and retention.

Overview

3
3
years of professional experience
3
3
Languages

Work History

Sales Executive

Techgrains Technologies
09.2025 - 02.2026
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Worked on pure cold leads to schedule demo for the services.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.

Customer Support Specialist

PATTERNS LLC
11.2023 - 04.2025
  • Acted as Virtual Assistant for the clients.
  • Handled projects via calls, emails, and chats for the clients.
  • Segregate emails, and make Excel sheets.
  • Later on moved to another project for inbound calling sales.
  • Made sure to assist customers precisely with their problems generate sales and achieve targets.

Business Development Executive

Pranathi Software Services
03.2023 - 10.2023
  • Maintained fruitful relationships with existing customers.
  • Interacted with potential customers via outbound telephone and cold calling to sell VoIP products and services.
  • B2B Sales, targeting Call Centers, Corporates, and Enterprises with good communication.

Education

BBA - General Studies

Sigma University
Vadodara, Gujarat
06-2028

Skills

  • End-to-end customer journey management
  • B2B/B2C communication
  • Co-ordination and management
  • Revenue generation

Timeline

Sales Executive

Techgrains Technologies
09.2025 - 02.2026

Customer Support Specialist

PATTERNS LLC
11.2023 - 04.2025

Business Development Executive

Pranathi Software Services
03.2023 - 10.2023

BBA - General Studies

Sigma University
Kinshuk ParmarCustomer Support