Kiran K
Kannur
Summary
Dynamic Senior Systems Engineer with extensive experience in VMware, Hyper-V and Windows server environments. Proven problem solver with strong communication skills, adept at managing complex virtualisation projects and enhancing system performance. Recognised for leadership in driving timely hardware replacements and ensuring compliance with security protocols.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior System Engineer
Lancesoft
Bangalore
10.2024 - 11.2025
- Worked in enterprise datacenter environments with HPE BladeSystems (Gen9, Gen10 & Gen11) enclosure infrastructure.
- Configured and administered blade server hardware using HP OneView and Onboard Administrator.
- Proactively monitored server health using Dynatrace and coordinated with OEM vendors for timely hardware replacements.
- Supported virtualization platforms including VMware vSphere 7.0 & 8.0 and Microsoft Hyper-V.
- Hands-on experience performing vCenter upgrade from 7.0 to 8.0 in production environments
- Deployed and managed Hyper-V hosts using SCVMM, including host provisioning and configuration.
- Performed monthly security patching of Hyper-V hosts using BigFix agent.
- Remediated security vulnerabilities on ESXi and Hyper-V hosts following compliance guidelines.
- Renewed and managed certificates for ESXi, vCenter & iLO leveraging Jenkins automation pipelines.
- Troubleshot PSOD issues on ESXi hosts and worked closely with VMware & hardware vendors to drive resolution.
- Applied VMware lifecycle upgrades and patching using Lifecycle Manager during vulnerability remediation windows.
- Provided customer support for workloads deployed using vRealize Automation (vRA) and monitored VMware infrastructure using vROps.
- Handled Incidents, Service Requests (RITM) and Change Management activities using ServiceNow platform while maintaining SLA compliance.
- Coordinated with customers to resolve P1/P2/P3 incidents and ensured adherence to SLA commitments using servicenow
- Migration experience: VMware to Hyper-V VM migrations using Veeam Backup & Restore methodology.
- Managed virtual machines using vCenter & SCVMM including capacity expansion (CPU/Memory/Disk) based on business requirements.
- Collaborated with storage teams to mount LUNs to blades and troubleshoot storage-related issues end-to-end.
- Worked on VLAN configuration & trunking across HP OneView, vCenter and SCVMM.
- Performed in-depth ESXi troubleshooting through systematic analysis of logs (vmkernel, hostd, vpxa, syslog, vmkwarning, fdm etc.) to quickly identify performance issues, hardware faults and connectivity failures.
Senior System Engineer
UST Global
01.2023 - 10.2023
- Windows Server administration, configuration, and management
- Ability to do Root Cause Analysis on Windows Servers.
- Knowledge in ITIL process
- Hands on experience in HP and Intel server’s hardware components.
- Experience in implementing and managing Hyper-V failover clustering and VMware, high availability, load balancing, and Vmotion.
- Performing timely patch management as per the schedule.
- Managing VMs in Hyper-V & VMware
- Experience in PowerShell for modifying and updating scripts
- Troubleshooting Backup related issues
- Performing snapshot and cloning of VMs
- Alerts like disk utilization, memory and CPU utilization.
- Experience in service now and sales force ticketing tool.
- Server build & decommissioning.
- Tools handled for monitoring purpose SCOM, Nagios and Logic Monitor.
- Experience in server restore jobs.
- Experience with backup and recovery tools
- Hands on experience in RAID configuration.
- Managed RDP farms, setup and troubleshooting
- Supported Intel server customers globally by troubleshooting hardware-related issues and addressing issues pertaining to Windows Server OS and Linux OS
- Assisted Intel customers over the phone, offering solutions for server-related problems
- Assisted customers with regular updates of BIOS, drivers and firmware on servers running various operating systems such as Windows Server OS, VMware, CentOS, Cohesity, and Cloudian. Ensured that the servers were up-to-date with the latest firmware and software releases, enhancing system performance, stability, and security
- Supported customers in configuring RAID using RAID cards or VROC
- Experience in troubleshooting PSOD or BSOD over the call and provide solution to the customers
- Managed tickets and Intel community cases using the Salesforce ticketing tool
- Provided replacement components (e.g., motherboard, CPU, RAID card, NIC card, HDD, RAM) to customers
- Conducted hardware and OS testing, including driver and firmware compatibility and application support
- Assisted customers in identifying the root cause of server hardware issues through Webex calls
- Guided customers in retrieving logs (BMC debug logs, SEL logs, SSU logs, RAID logs) to diagnose issues
- Delivered technical training sessions to educate customers on server troubleshooting and maintenance best practices
- Collaborated with Intel engineering teams to escalate and resolve critical hardware issues affecting multiple customers
- Contributed to the development of knowledge base articles and troubleshooting guides for customer self-help
- Maintained expertise in the latest Intel server products and technological advancements
- Collaborated with sales teams to understand customer requirements and provide tailored hardware solutions
- Gathered customer feedback to drive continuous improvement in Intel server products and support services
Wintel Engineer
ATOS GLOBAL IT SOLUTIONS PVT LTD
09.2021 - 12.2022
- Supporting more than 2000 windows servers including physical servers and VMs
- Project environment supports windows server 2008 R2, windows server 2012 R2, Windows 2016 servers and windows 2019 servers
- Hands-on experience in server restore jobs
- Experienced in Hyper-V failover clustering and troubleshooting cluster-related issues
- Troubleshooting backup related error on networker agent
- Configuring and managing virtual machine resources in VMware
- Hands-on experience with deploying security patches through BSA (blade logic tool) and SCCM
- Working on all incident tickets, taking care of change control and present in CAB call and work on RITM requests
- Maintain additional domain controller, DHCP and DNS servers
- Using monitoring tool called SCOM and Nagios for server performance and regular health checks in project environment
- Working on Disk, CPU and memory utilization in prior
- Server build & decommissioning of servers
- Working on incident tickets using the tool Service Now.
- Support to all BAU calls
- Co-coordinating with Vendors for hardware and storage related issues and maintenance
- IIS & certificate creation/ installation and certificate related issues
- Configuring RAID through HP smart storage administrator
- Hands on experience in setting up and managing Hyper-V and VMware clusters
- Making the employees capable of using new technologies and devices
- Proficient in managing and maintaining RDP farms, including configuration, monitoring, and troubleshooting remote desktop environments.
Wintel Administrator
Target corporate services pvt ltd
03.2018 - 08.2021
- Windows server administration
- Creating and managing users and groups in Active directory
- Applying Group policy on Organizational units
- VMware administration
- Experience in RDP farms, handling setup, monitoring, and troubleshooting of remote desktop environments.
- Worked with Hyper-V failover clustering and resolved cluster-related issues.
- Deploying Microsoft monthly patches using SCCM
- Incident, Change and Problem Management with RCA
- Server monitoring with SCOM
- Windows event logs analysis
- Coordinating with vendors for support
- Create SOPs for new issues and resolution given
- Handling issues like Disk memory and CPU usage
- New Server build and decommissioning old servers in VMware
- Software installation on servers
- Troubleshooting issues related to VMs
- Managing Cluster, hosts and VMs using vCenter
- Adding new built VMs to SCOM, SCCM etc
- Providing file and folder permission to users
- Attending P1 and P2 Bridges for troubleshooting server issues by coordinating with other teams
Education
Diploma -
N.T.T.F.
01.2016
Higher Secondary -
K.G.H.H.S.S.
01.2012
S.S.L.C. -
P.G.M.P.H.S
01.2010
Skills
- Problem Solving
- Enthusiasm
- Teamwork
- Strong Communication
- Leadership
- Time Management
- Analytical Skill
- Organization
- Interpersonal Skill
Certification
Microsoft Certified Solutions Associate
References
Available Upon Request
Personal Information
- Date of Birth: 05/25/95
- Gender: Male
- Nationality: Indian
Languages
- English
- Hindi
- Malayalam
Timeline
Senior System Engineer
Lancesoft
10.2024 - 11.2025
Senior System Engineer
UST Global
01.2023 - 10.2023
Wintel Engineer
ATOS GLOBAL IT SOLUTIONS PVT LTD
09.2021 - 12.2022
Wintel Administrator
Target corporate services pvt ltd
03.2018 - 08.2021
Diploma -
N.T.T.F.
Higher Secondary -
K.G.H.H.S.S.
S.S.L.C. -
P.G.M.P.H.S