Kiran Chandra
Trivandrum
Summary
Dynamic IT leader with a proven track record at ESAF Bank, driving cloud transformation and regulatory compliance. Expert in infrastructure design and disaster recovery, enhancing operational excellence. Adept at team collaboration and problem-solving, I successfully managed multi-million dollar projects, ensuring business continuity and optimizing performance across global operations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Chief Manager – IT Infrastructure Services
ESAF Bank
07.2023 - Current
- Led design and execution of Tier III data center and cloud transformation initiatives aligned with banking operations.
- Directed the Oracle Flexcube migration to AWS, improving scalability and regulatory readiness.
- Managed compliance with RBI and IDBRT standards; implemented robust disaster recovery strategies.
- Drove vendor collaboration (Cloud4C, CtrlS) for infrastructure upgrades and cloud-based service delivery.
- Oversaw multiple digital banking modernization projects, including core banking system revamp.
Senior Manager – IT Infrastructure (Automation & Observability)
Sitel Group (formerly Sykes)
Bengaluru
09.2017 - 07.2023
- Directed IT operations for global contact centers, supporting 10,000+ servers with 99% uptime.
- Innovated remote work capabilities during COVID-19 via ThinScale deployment, ensuring business continuity.
- Automated incident handling and backend workflows using UiPath, PowerShell, and scripting—cutting manual effort by 40%.
- Reduced software licensing costs by $25K annually through open-source monitoring tool (Nagios) deployment.
- Coordinated DR planning across geographies; optimized SLA performance for mission-critical processes.
Assistant Manager – IT Infrastructure
Muthoot Fincorp
Trivandrum
01.2016 - 09.2017
- Managed AWS cloud and virtualization projects to support business continuity.
- Implemented proactive monitoring via SolarWinds and Nagios, significantly reducing downtime.
- Consolidated infrastructure and improved system utilization, cutting OPEX by 30%.
Senior Infrastructure Specialist
Mphasis Ltd
Bengaluru
12.2010 - 01.2016
- Oversaw server performance, system patches, and monitoring on Linux/Windows environments.
- Delivered RCA analysis and improved system resilience by reducing repetitive failures.
Product Specialist
HCL Infosystems
Hyderabad
02.2006 - 10.2007
- Supported technical implementations and infrastructure deployment for enterprise clients.
Education
MBA - Business IT
Kalasalingam University
04.2025
BCA - Computer Science
Mahatma Gandhi University
01.2016
Diploma - Electronics & Telecom
Kerala Technical Education
Skills
- Product Strategy & Leadership
- Cloud computing
- Data analysis
- Regulatory compliance
- Infrastructure design
- Problem solving
- Customer service
- Disaster recovery
- Team collaboration
- Emergency response
- Team leadership
- Project management
- Problem-solving abilities
- Customer relations
- Contact Center Innovation
- Cloud & Data Center Architecture
- Regulatory Compliance
- Operational Excellence
- Global Team Management
- Monitoring & Observability
- Talent development
- Business performance management
- Business analysis and reporting
- Team development
- Professional and courteous
- Material processing
- Policy administration
- Revenue forecasting
- Performance reviewing
- Teamwork
- Budget administration
- Conflict resolution
- Organizational skills
- Training and development
- Onboarding and orientation
- Documentation and reporting
- Professionalism
- Multitasking
- Pricing strategy
- Staff development
- Communication skills
- Industrial engineering
- Positive attitude
- Time management
- Compliance management
- Risk management
- Human resources management
- Reporting and documenting
- MS office
- Negotiation and conflict resolution
- Adaptability
- Reliability
- Marketing management
- Partnership development
- Effective communication
- Excellent communication
- Problem-solving
- Employee development
- Computer skills
- Crisis management
- Talent acquisition
- Organizational improvement
- Cross-functional team coordination
- Operations management
- Preventive Maintenance
Certification
- AWS Certified Solutions Architect – Associate
- ITIL 4 Foundation
- CISM – Certified Information Security Manager
- CCNA – Cisco Certified Network Associate
- MCSE – Microsoft Certified Solutions Expert
- VMware VCP5-DCV
Accomplishments
- Productized Internal IT Monitoring – Saved $25K/year by deploying open-source Nagios, replacing licensed tools.
- Enabled Remote Workforce – Rolled out ThinScale VDI across global contact centers during the pandemic.
- Cloud-First Transformation – Successfully migrated banking infrastructure to AWS for scale and compliance.
- Core Banking Upgrade – Led Flexcube modernization project; ensured high availability and RBI compliance.
Languages
- English
- Hindi
- Malayalam
- Tamil
Personal Information
Nationality: Indian
Core Expertise
- Product Strategy & Leadership
- Contact Center Innovation
- Cloud & Data Center Architecture
- Regulatory Compliance
- Operational Excellence
- Global Team Management
- Monitoring & Observability
Timeline
Chief Manager – IT Infrastructure Services
ESAF Bank
07.2023 - Current
Senior Manager – IT Infrastructure (Automation & Observability)
Sitel Group (formerly Sykes)
09.2017 - 07.2023
Assistant Manager – IT Infrastructure
Muthoot Fincorp
01.2016 - 09.2017
Senior Infrastructure Specialist
Mphasis Ltd
12.2010 - 01.2016
Product Specialist
HCL Infosystems
02.2006 - 10.2007
MBA - Business IT
Kalasalingam University
BCA - Computer Science
Mahatma Gandhi University
Diploma - Electronics & Telecom
Kerala Technical Education
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