Salman Khurshid
Senior Product Manager
Bangalore
Summary
With 8+ years of Product Management experience, I have expertise in Revenue Enablement, D2C, SaaS, Platforms, E-Commerce, and Machine Learning products. My career spans the Insure-tech, Consulting, and EdTech industries. I hold a B.Tech in Computer Science and a PGCP in Product Management from IIM Indore, bringing a strong technical foundation and strategic business acumen to drive impactful results.
Overview
12
12
years of professional experience
Work History
Senior Product Manager
Mindtickle
06.2023 - Current
- Led product & engineering teams of Analytics Experience Charter that grew customer engagement & retention by ~ 16% YoY
- Launched in house GPT powered Analytics Chatbot with ~75% accuracy in handling data queries & Report Building Capability
- Launched first in Segment 'Manager Command Centre' enabling ~80K+ Managers on the platform to take single click actions based on analytics based insights
- Facilitated incidence free migration of 100+ Analytics Platform Pages from Postgres to Snowflake
- Established strong relationships with key stakeholders, fostering collaboration across departments for seamless product development.
Senior Product Manager
Acko
04.2022 - 06.2023
- Led product & engineering teams that grew Claims NPS score by ~ 20% in the year
- Delivered 17% Claim Handler efficiency by optimizing in house claim processing platform via 18+ releases including AI Features
- Increased online claim intimation journey fill rate from from 66 to 78% in the year
- Launched in house KYC system for the company, serving ~3000+ requests every day in purchase, claims and endorsements journeys
- Enabled UPI based payment outflow for claimants, eliminating need of non digital banking proofs
- Decreasing average customer time spent in process from 45 minutes to ~3 minutes
- Contributed in building the claims Product & Engineering team by actively participating in Hiring program, Selection process and Manpower estimation with HR, Business & Prod-Tech-Ops Leadership
Product Manager (Assistant Director)
Ernst & Young
04.2021 - 03.2022
- Product Roadmap & Strategy - Product roadmap owner for EY Spotmentor (AI Enabled B2B SaaS platform) & EY Talent Miner (Analytics Based Talent Fitment B2B2C Platform)
- Increased ML efficiency by ~11% for EY Spotmentor Product
- Productized & launched EY talent miner product; 0 to 1 Stage.
- Feature Conceptualization with a customer first, data-driven, test & iterate approach to create customer delight
- Product Design - Briefing UI/UX & Design teams on design requirements for new product features/enhancements, providing user flows, low fidelity screens
- Feature Development - Collaborate with Engineering, Design, QA & Business teams to build & enhance features that customers love. Supported teams in running A/B Tests & oversaw entire SDLC
- API & Integrations Framework - Leading the Integrations framework team to ensure smooth cross platform delivery of data & services enabling value added services such as payments, dashboards, assessments etc
- GTM & People Enablement - Drafting & executing go-to-market plans in conjunction with Product Marketing
Product Manager
Manipal Group (UNext)
10.2018 - 03.2021
- Launched Onlinemanipal.com, Student Acquisition & Education delivery platform for students, Professors & university administrators
- E-Commerce- Achieved 45% YoY revenue growth in B2C User Revenue with more than 80% gross margin for E-commerce certification platform- Manipal ProLearn
- 6 Reduced loading time 1% decrease in bounce rate, ~10% reduction in cart abandonment and 13% increase in average time spent per page
- Conversion Rate- Improved the sales conversion rate from 1.8% to ~4% by getting the basics right from improving UI/UX, web page load time and checkout experience
- CRM - Developed internal CRM for sales processes, built in integrations with Cloud Telephony enabling call monitoring, barging and whispering for live inbound and outbound calls
- Led integration framework for seamless integration with Martech & Adtech platforms for lead nurturing & Student Lifecycle Management
Associate Product Manager
McGraw Hill Group
10.2016 - 10.2018
- Product Optimization & Feature Prioritization- Liaise with engineering teams based out of UK, US & Israel offices for requirement briefing, feature prioritization and sharing user feedback to ensure changes in products & features ensuring high acceptance in Indian & South East Asian Markets
- Product Roadmap & Metrics- Road mapping development, launch, relaunch, versioning of various digital products such as Express Library, Smart Book, Connect+, ELLevate, BUSU etc
- Monitoring usage analytics and feedback from consumers & passing it on to engineering team in form of user stories, tasks, bugs etc
- Market Research, Competitive Analysis & Requirement Gathering- Interviewing existing, previous & potential consumers to understand user pain points
- Competitor product analysis
- P&L Management- Accountable for financial revenue and profitability of relevant products in the portfolio in collaboration with sales and marketing
- GTM- Develop GTM strategy in coordination with the marketing & sales team, track marketing performance through analytics, daily huddles etc
Management Trainee (Digital Products)
Oxford University Press
01.2013 - 09.2016
- Product Development- Development of Digital Teaching Aids for traditional engineering textbooks to be delivered via in house website and third party platforms
- New Product Initiatives- Identification of New Product Opportunities, preparation of business case, feasibility analysis with SME, Tech
- GTM & Sales Enablement- Finalizing GTM strategy with sales team to ensure product highlights and customer delights are appropriately highlighted
- Enabled sales team through trainings & presentations on product features
Education
Post Graduate Certificate Program - Product Management
IIM Indore
Indore Bachelors of Technology - Computer Science Engineering
Dce
NCRSkills
- Product Management
- Product Roadmap
- Product Lifecycle Management
- Product Strategy & Leadership
- GTM Strategy
- Machine Learning Products
- Product Analytics
- SaaS Platforms
- E-Commerce
- API Integrations
- Customer Experience
- User Stories & PRDs
- UI/UX
- Team Management
- Product Marketing
- Market Research & Intelligence
- P&L Management
- Agile
- A/B Testing
- SDLC
- Product Pricing
- Sales & People Enablement
Awards
- Ackcel Award Winner @ Acko 2022
- Stellar Engineering Product @ McGraw Hill for years 2016, 2017
Timeline
Senior Product Manager
Mindtickle
06.2023 - Current
Senior Product Manager
Acko
04.2022 - 06.2023
Product Manager (Assistant Director)
Ernst & Young
04.2021 - 03.2022
Product Manager
Manipal Group (UNext)
10.2018 - 03.2021
Associate Product Manager
McGraw Hill Group
10.2016 - 10.2018
Management Trainee (Digital Products)
Oxford University Press
01.2013 - 09.2016
Post Graduate Certificate Program - Product Management
IIM Indore
Bachelors of Technology - Computer Science Engineering
Dce
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