Kiran CHANDRASHEKAR

Société Générale - Global Solution Centre, Bangalore - Société Générale is one of the leading French multinational banking and financial services companies. Société Générale Global Solution Centre (SG GSC) is a 100% owned subsidiary of a European banking major.

• Perform account setup for processing the custodian invoices.
• Coordinate with the KYC and Onboarding team to create an account.
• SSI update and coordinate with the Callback team to perform callback verification.
• Registration of invoices received for custody fee, clearing fee, platform fees, and exchange fee.
• Coordinating with the Settlement team for the payment process for outstanding invoices.
• Comparing fee schedule agreements, rates, and monthly fee invoices.
• Organizing a monthly governance call with traders, BMO’s stakeholders, to analyze feedback and suggest strategic service improvements.
• Reconcile the invoices against GAIA, Fidessa, Gloss, and X-one trades, which are the booking tools for us, and match the trades to move the invoice to paid status.
• Reconciliation for allocating the amount to each portfolio, where we need to pay the invoice manually.
• GDS breaks management, KPI management, and helps the team in achieving the targets.
• Handling escalation from brokers, custodians, and Mark BMO, and resolving the issue within the timeline.
• Validating Smartstream invoices for payments, and working on Serval control issues.
• Validating all the invoice processes by the team, and updating the error tracker.
• Worked on queries like missing trades, duplicate trades, and rate issues.
• Worked on automation and enhancing it to improve process efficiency.
• Arrange the problem-solving session (PSS), and work on issues to resolve them permanently through different methodologies.
• Reviewing the SOP, adding all exceptional cases.
• Preparing a monthly report dashboard based on monthly activities.
• Preparing the monthly report dashboard based on monthly activities.
• Managing daily calls with Smart Stream and Accenture (third party) to discuss operational issues.
• Assisted in developing strategies to improve operational efficiency and effectiveness.
• Supported the implementation of new tools and systems for data management.
• Documented processes and procedures for ongoing reference and training purposes.
• Collaborated with IT teams on new tools and technologies.