Kiran Chopra
Business Development Manager
Ghaziabad
Summary
Results-driven Project Head with 21 years in Management, Sales, and Operations. Expertise in market exploration and client development, driving growth and achieving business objectives. Skilled in analyzing market trends for strategic initiatives and team management. Effective communicator in multicultural environments, consistently delivering quality outcomes through leadership and proactive problem-solving.
Overview
2
2
Languages
3
3
Certifications
21
21
years of professional experience
Work History
Project Head (Operation & Sales)
Jskilz Management PVT. Ltd.
09.2015 - Current
- Conducting presentations to clients and students to increase enrolments.
- Responsible for handling corporate tie-ups and conducting events to generate business.
- Target and develop new business opportunities through counseling, operations and placement.
- Directed staff recruitment and training to improve operations.
- Developed placement partnerships and bulk hiring tie-ups.
- Built corporate relationships with HRs and hiring managers.
- Presented candidate profiles to client organizations.
- Aligned vacancy requirements with trained candidates.
- Negotiated placement agreements and service terms.
- Organized job fairs and campus recruitment drives.
- Coordinated hiring events across colleges and institutes.
- Led recruitment, training and team performance reviews.
- Generated new business through corporate outreach.
Centre Manager (Operation & Sales)
CMS INFOSYSTEMS PVT Ltd.
07.2012 - 09.2015
- Managed daily operations of the centre, overseeing staff performance and facility maintenance for optimal functioning.
- Oversaw daily operations to align with centre vision and maintain best practices and quality standards.
- Produced and submitted financial statements to compare past reports and examine revenue.
- Conducted regular performance evaluations of staff, providing constructive feedback and setting development goals.
- Monitored costs and expenditures to manage operating budget, practising economical measures.
- Monitored inventory levels, ensuring adequate supplies were available to meet daily operational needs.
- Analysed customer feedback, implementing changes to services and operations based on constructive suggestions.
- Managed budgets effectively, allocating resources wisely to support key operational activities.
- Facilitated team meetings, encouraging open communication and collaborative problem-solving among staff.
- Addressed customer complaints with professionalism, resolving issues promptly to maintain high satisfaction levels.
- Promoted a culture of continuous improvement, encouraging staff to innovate and improve service quality.
- Negotiated with suppliers to achieve cost-effective deals and develop trust relationships.
- Developed and implemented strategic plans to enhance centre productivity and customer satisfaction levels.
Business Manager
NIIT Ltd.
04.2011 - 01.2012
- Managed financial operations, including budget forecasting, expense control, and profitability analysis.
- Oversaw recruitment, training, and development of staff to foster a high-performing team environment.
- Coordinated with marketing team to develop and execute effective promotional campaigns.
- Analyzed market trends and adjusted business strategies to capitalize on new opportunities for growth.
- Conducted comprehensive competitor analysis to inform strategic decision-making and competitive positioning.
- Enhanced customer satisfaction ratings by 40% through the introduction of comprehensive service improvement programs.
Business Developer Manager
HCL INFOSYSTEM Ltd.
08.2008 - 07.2009
- Created short-term and long-term goals for business team to achieve objectives.
- Worked with company departments to develop new strategies to capitalise on emerging customer and market trends.
- Researched trends to gather data and implement innovative strategies.
- Generated leads and capitalised on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Oversaw the creation of promotional materials and digital content to support marketing and sales objectives.
- Organised industry networking events, enhancing brand visibility and fostering professional relationships.
- Delivered presentations and proposals to senior management and external clients, securing approval for new projects.
- Utilised a variety of methods, including cold-calling, networking and lead generation lists to locate new business opportunities.
- Monitored and reported on sales performance, providing insights and recommendations to optimise future strategies.
- Fostered long-term relationships with key clients, suppliers, and partners to support business objectives.
- Attended conferences and trade association meetings to represent company, build industry networks and promote new product lines.
- Conducted training sessions for sales and marketing teams to enhance their skills and knowledge.
Proxy Center Manager
IACM SMART LEARN Ltd.
04.2005 - 08.2008
- Monitored staff performance and developed improvement plans.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Set accurate budgets based on historical data and forecasted trends to keep operations financially sound.
- Managed complaints with calm, clear communication and problem-solving.
- Leveraged social media platforms to increase engagement with target audiences and generate leads.
- Participated in industry events and conferences to network with professionals and promote the company's brand.
Astt. Centre Manager
AKIKO CALLNET Pvt Ltd.
09.2004 - 04.2005
- Controlled daily workload based on current centre priorities.
- Managed daily operations of the centre, overseeing staff performance and facility maintenance for optimal functioning.
- Analysed customer feedback, implementing changes to services and operations based on constructive suggestions.
Sr. Counselor - In-house Sales
SILICON COMNET Pvt Ltd.
10.2000 - 11.2003
- Silicon Univ
- Actively listened to customers, ensuring understanding of requests and concerns to enhance satisfaction.
- Engaged with customers to identify needs, delivering tailored solutions for improved service quality.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Resolved customer queries through effective communication, guiding them with clear, step-by-step solutions.
- Prepared a range of written communications, documents and reports.
Education
PGDBA - Marketing
Guru Jambeshshwer University
Hissar, HaryanaB.A - undefined
Delhi University
New Delhi01-2003
Diploma - Information Technology
NIIT Ltd
New Delhi01-2002
Higher Secondary Certificate - science
C.B.S.E
New Delhi01-2000
Secondary School Education - science, Social Science, Mathematics
C.B.S.C
New Delhi01-1996
Skills
Project management
Sales Strategy
Strategic planning
Data Analysis
Market analysis
Negotiation strategies
Customer relationship management
Team leadership
Campaign Management
IT Skills
MS Office
Staff training
Certification
International certification of TCA.: Invigilator
Interests
Music, Travelling
Like to listen Old classical Hindi Music
Timeline
Project Head (Operation & Sales)
Jskilz Management PVT. Ltd.
09.2015 - Current
Centre Manager (Operation & Sales)
CMS INFOSYSTEMS PVT Ltd.
07.2012 - 09.2015
Business Manager
NIIT Ltd.
04.2011 - 01.2012
Business Developer Manager
HCL INFOSYSTEM Ltd.
08.2008 - 07.2009
Proxy Center Manager
IACM SMART LEARN Ltd.
04.2005 - 08.2008
Astt. Centre Manager
AKIKO CALLNET Pvt Ltd.
09.2004 - 04.2005
Sr. Counselor - In-house Sales
SILICON COMNET Pvt Ltd.
10.2000 - 11.2003
Secondary School Education - science, Social Science, Mathematics
C.B.S.C
Higher Secondary Certificate - science
C.B.S.E
Diploma - Information Technology
NIIT Ltd
B.A - undefined
Delhi University
PGDBA - Marketing
Guru Jambeshshwer University