Kiran Dogra
H.No 41, Dogra Niwas, Greater Jammu, Near Carmel Convent School, Tube Well Lane, Kunjwani, Jammu
Summary
Counselor with strong background helping clients overcome personal challenges and cope with triggering situations. Focused on facilitating exploration of issues, developing individualized plans and developing important skills.
Overview
8
8
years of professional experience
Work History
Counselor Cum Sales Manager
VLCC
Jammu
12.2022 - 11.2023
- To promote the Institute and its courses and ensure proper handling of walk-in counseling prospective students and converting inquiries to registrations.
- To reconfirm appointments or make reminder calls to client who have specially requested for a particular service.
- To provide relevant information to client or refer them to appropriate departments within the centre.
- Engaged clients in conversation to determine feelings and apprehensions.
- Answered constant flow of customer calls with minimal wait times.
Manager
Naturals Salon
Jammu
06.2021 - 11.2022
- Recruiting, Hiring, Training and Coaching Saloon Staff.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolving client complaints.
Manager
Sana Chauhan Salon
Jammu
04.2020 - 04.2021
- Recruiting, Hiring, Training and Coaching Saloon Staff.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolving client complaints.
Branch Manager
T.I.M.E Institute
Jammu
01.2018 - 01.2020
- Supported students in their academic and personal growth.
- Assisted in hiring ,training and developing new employees.
- Implemented service improvements to enhance sales cycle.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Academic Coordinator
J.K Public School
Jammu
04.2016 - 10.2017
- Promoted program courses, activities and accomplishments, both internally and externally, to boost recruitment and retain diverse student body.
- Optimized classroom transitions while encouraging and reinforcing student instruction and liaising with administration department leaders.
- Recruited and hired staff members to help implement program initiatives.
- Analyzed budget and implemented financial plans for academic programs and related events.
Education
Bachelor in Commerce - Commerce
04.2001 -
MBA - Human Resources Management
04.2001 -
Skills
Communication Skills
Fluent in Four Languages (English, Hindi, Dogri, Punjabi)
Timeline
Counselor Cum Sales Manager - VLCC
12.2022 - 11.2023
Manager - Naturals Salon
06.2021 - 11.2022
Manager - Sana Chauhan Salon
04.2020 - 04.2021
Branch Manager - T.I.M.E Institute
01.2018 - 01.2020
Academic Coordinator - J.K Public School
04.2016 - 10.2017
University of Jammu - Bachelor in Commerce, Commerce
04.2001 -
Punjab Technical University - MBA, Human Resources Management
04.2001 -