KIRAN KUMAR K
Tirupati
Summary
Dynamic NOC Engineer with proven expertise at Bristol Myers Squibb in incident management and network troubleshooting. Skilled in leveraging tools like Zabbix and Jira to ensure SLA compliance and enhance operational efficiency. Adept at coordinating cross-functional teams for swift issue resolution, driving uptime, and delivering detailed reports to management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
NOC Engineer
Bristol Myers Squibb
Hyderabad
10.2020 - Current
- Company Overview: Project - IT Global Command Center & NOC
- Responsible for Monitoring and dealing Incidents, alerts, and events
- Troubleshooting L1 issues, Server issues, Application issues
- Provide day-to-day network monitoring and support, network troubleshooting, issue tracking and escalation
- Establishing bridge calls based on severity of the issue, creating Incident Report and Change management Report for the issues
- Track all tools-based alerts and perform checklists
- Monitoring infrastructure and Applications using various dashboards
- Incident management of high Severity incidents & Outage Management
- Hosting bridge calls, coordinating engineers to investigate and bringing faults to a speedy resolution
- Raising problem tickets and hosting investigation bridges with senior managers as well as engineers
- Manage day to day operations including ticketing, incident management, scheduling, and time management
- Provide detailed reports to management including metrics, staffing projections, root cause analysis
- Initiate Bridge calls, drive communication and teams to ensure uptime of infrastructure within service levels
- Co-ordinate with multiple teams to get the issue resolved within SLA
- Work with right resource to resolve an issue & make sure the issues is resolved and Client is updated
- Prepare the required reports to shift handover, daily /weekly Calls & Team meetings
- Project - IT Global Command Center & NOC
Education
B- tech - ECE
AVIT
Chennai06.2019
INTERMEDIATE -
Kirshnamlli Jr College
Putter06.2015
SSC -
ZPH School
Nagalapuram05.2013
Skills
- Pager Duty
- Zabbix
- Alert site
- PRTG
- Snow
- Jira
- Windows
- Linux
- Troubleshooting
- Resolution
- Technical support
- Issue resolution
- Team reporting
- Incident management
- Network troubleshooting
- Alert monitoring
- Change management
- SLA compliance
- Team coordination
- Problem resolution
- ITIL framework
- Ticketing systems
- Application support
- Scripting languages
Certification
- ITIL V4 Certified
- Recognized for suggesting and implementing the process improvement method in Pager Duty.
Training
Animation Design, APITA, Two-day workshop
Hobbies and Interests
- Cricket
- Video Games
- Reading books
Languages
- English
- Telugu
Timeline
NOC Engineer
Bristol Myers Squibb
10.2020 - Current
B- tech - ECE
AVIT
INTERMEDIATE -
Kirshnamlli Jr College
SSC -
ZPH School
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