Kiran Kumar K
Bangalore
Summary
Dynamic professional with a proven track record at HireRight, excelling in leadership and client relationship management. Spearheaded initiatives that enhanced team morale and improved operational efficiency, while developing tailored service plans that boosted customer satisfaction. Adept in financial analysis and committed to driving measurable results through strategic business development.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Team lead
HireRight
Bangalore
02.2022 - 07.2024
- Enhanced team morale and motivation through positive reinforcement and strategic team-building activities.
- Identified impediments to progress, facilitating smoother workflows and boosting morale.
- Managed budget and resources to ensure access to essential equipment for team success.
- Developed strong client relationships by delivering exceptional service and support.
- Assessed client needs, created tailored service plans, and monitored outcomes for optimal care.
- Led team-building exercises that fostered a collaborative and positive learning environment.
- Established a lead generation program that consistently provided qualified leads to sales team.
Operations Executive
Startek
Bangalore
04.2021 - 02.2022
- Developed and implemented a new customer service strategy that improved customer satisfaction ratings by 80%
- Collaborated with cross-functional teams to identify and resolve operational issues, resulting in a team improvement in operational efficiency
- Established a new quality assurance system that reduced errors in products by 95%
- Negotiated and secured new vendor contracts that reduced costs.
- Created and maintained a database of customer information and transactions, resulting in improved customer retention rates
- Coordinated and organized company events, conferences, and meetings, including Client arrangements
Business Analyst and Business coach
PHINAQ
BANGALORE
- Launched and successfully managed PHINAQ providing business coaching services to a diverse range of clients.
- Developed and implemented strategic business plans tailored to individual client needs, resulting in measurable improvements in performance and profitability.
- Conducted thorough market research and competitive analysis to identify growth opportunities and develop innovative solutions.
- Guided clients in optimizing their operations, leading to increased efficiency and cost savings.
- Provided leadership and team-building workshops, enhancing team dynamics and productivity.
- Built strong relationships with clients, ensuring high levels of satisfaction and repeat business.
- Created and executed marketing strategies that increased brand visibility and client acquisition.
Education
MBA -
St Joseph college Bangalore
Bangalore09.2025
BBA -
Ramnarayan Chellaram college of Management
Bangalore03.2021
Skills
- Leadership
- Microsoft PowerPoint
- Customer Service
- Microsoft Office
- Financial Reporting
- Ability to Work in a Team
- Microsoft Excel
- Business Strategy Development
- Operational Efficiency Improvement
- Financial Analysis and Budgeting
- Leadership and Team Building
- Client Relationship Management
- Marketing and Brand Strategy
- Problem-Solving and Decision-Making
- Communication and Presentation Skills
- Customer service
- Team building
References
- Aravind, HireRight, 7094741133
- Gavin, 9036551697
Languages
- English
- Tamil
- Hindi
- Kannada
Personal Information
- Father's Name: Kumar
- Date of Birth: 11/14/00
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Certification
- Data analyst
- Tally
- Digital marketing
- Financial planner
- Fundamental Analyst
- Technical Analyst
Languages
English
First Language
Timeline
Assistant Team lead
HireRight
02.2022 - 07.2024
Operations Executive
Startek
04.2021 - 02.2022
Business Analyst and Business coach
PHINAQ
MBA -
St Joseph college Bangalore
BBA -
Ramnarayan Chellaram college of Management
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