Rahul Raj
Siwan
Summary
Open For Better Opportunity. Assistant team lead with several years of diverse leadership experience in fast-paced manufacturing and retail environments. Customer-focused and computer-savvy professional with intense drive for quality and timeliness. Dedicated to modeling proficient and passionate work and leading productive, engaged teams to peak performance. Experienced Assistant Team Lead with a background in managing, directing and motivating team members to achieve optimal performance levels. Strong skills in coordination, delegation and conflict resolution, coupled with the ability to work under pressure and make decisions. Significant contributions include driving team productivity and improving processes while fostering positive work environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Team Lead
TESTBOOK
NOIDA
05.2023 - Current
- Monitored team members to ensure they followed safety protocols and procedures.
- Assisted in training new employees on company policies and procedures.
- Coordinated with other departments to ensure smooth workflow between teams.
- Organized daily tasks for team members and provided feedback on their performance.
- Developed strategies to improve team productivity, efficiency, and customer service standards.
- Provided technical support to team members when needed.
- Maintained a safe work environment by monitoring staff adherence to safety rules and regulations.
- Resolved conflicts among team members in an efficient manner while keeping morale high.
Inside Sales Specialist
SIMPLILEARN
NOIDA
10.2022 - 04.2023
- Developed and executed sales strategies to increase revenue and meet customer needs.
- Maintained strong relationships with existing customers through regular contact and follow-up calls.
- Provided timely feedback on customer inquiries, complaints, and requests for information.
- Generated weekly reports on sales performance metrics such as leads generated, conversion rates.
Associate
BYJU’S
PATNA
08.2021 - 09.2022
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Tracked sales performance metrics to identify trends in the market place.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
Education
B.TECH - MECHANICAL ENGINEERING
Bengal College of Engineering & Technology
Durgapur01.2021
Intermediate -
Sukhmano Devi Ashrafi Ray Ss School
01.2017
Matriculation -
Bihar Public School
01.2014
Skills
- MS Word
- MS Excel
- Analytical thinking
- Attention to detail
- Performance improvement
- Mentoring
- Complaint resolution
- People management
- Relationship building
- Team motivation
- Team supervision
- Sales expertise
- Leadership
Certification
- Certification in IOT FOR ENVIRONMENT – WORKSHOP, CSIR CMERI DURGAPUR
- Participant certification in Machine Learning with Python, Ardent
- Certification in College Event, ROBONIXX in Autonomous + Manual Workshop
Hobbies and Interests
- Watching Movies
- Singing
Training
Durgapur Projects Limited, Vocational training
Languages
- English
- Hindi
Personal Information
- Father's Name: Prabodh Kumar Sinha
- Mother's Name: Anu Sinha
- Date of Birth: 08/26/99
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Assistant Team Lead
TESTBOOK
05.2023 - Current
Inside Sales Specialist
SIMPLILEARN
10.2022 - 04.2023
Associate
BYJU’S
08.2021 - 09.2022
- Certification in IOT FOR ENVIRONMENT – WORKSHOP, CSIR CMERI DURGAPUR
- Participant certification in Machine Learning with Python, Ardent
- Certification in College Event, ROBONIXX in Autonomous + Manual Workshop
B.TECH - MECHANICAL ENGINEERING
Bengal College of Engineering & Technology
Intermediate -
Sukhmano Devi Ashrafi Ray Ss School
Matriculation -
Bihar Public School
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