Kiran Kumar M
Team Lead
Rajendra Nagar
Summary
An MBA graduate with 10 years of experience in Order To Cash, Collection & Dispute management, An individual who has the confidence & ability to acclimatize in to new environment, keep the learning curve open & strive relentlessly to contribute the best.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Business Process Lead (Team Lead)
TATA CONSULTANCY SERVICES
10.2021 - Current
- Order to Cash, Collection & Dispute Management
- Monitoring and mentoring the Team (AR, Collection & Dispute Management) to achieve the KPI
- Processing end to end of AR process
- Handling disputes from the Customers
- Month end reporting to the Management & Clients
Management Trainee
GENPACT
11.2019 - 09.2021
- Dispute Management
- Trade Deduction
- Non Trade Deduction management Logistic
Senior Process Associate
CAPGEMINI
02.2017 - 10.2019
- Handled Dispute from customer, Bank and Credit Card Reconciliation, Refund Audit, Cash application
- Successfully completed transition to Guatemala in terms of dispute management and collection
- Cash Application (Support and Control)
- Bank Reconciliation
- Credit Card Reconciliation
- Misapplication Inbox
- Refund Audit
- AR escalation mail box from clients and collection in order to provide resolution to queries within 24 hours
- Training new hires and Assisting the team
- Daily Reports
- Providing resolution to the disputes raised by collection team;
- Quality
- Pricing
- Logistic
Senior Associate
ACCENTURE
06.2014 - 01.2017
- Accounts Receivables – Cash Application
- Preparation of Daily reports, Monthly reports
- Processing Online payments (ACH, Check by Phone, Wire payments)
- Clearing Mail Box
- Processing CDM (Identifying the right customer for right payment)
- Processing Correspondence queue
- (Sending the customer request to the respective department)
Education
Masters of Business Administration -
01.2011 - 04.2013
GPA: 57.09%
Bachelor of commerce - undefined
01.2008 - 04.2011
GPA: 49.28%
XII Standard - undefined
GPA: 58.45%
X Standard - undefined
GPA: 54.60%
Skills
Advance Excel
Mobile Numbers
- +91 9738745861
- +91 6363002949
Personal Information
- Date of Birth: 04/16/90
- Visa Status: US B1 Visa Holder
Major Achievements
- Star of the Month, 2023, Tata Consultancy Services Limited
- Extra Mile Award, 2019, Cap Gemini
- Top performer, 2018, Cap Gemini
- Best Ideas Award, 2017, Accenture
- Star performer award, 2017, Accenture
- Numero UNO Award, 2016, Accenture
Timeline
Business Process Lead (Team Lead) - TATA CONSULTANCY SERVICES
10.2021 - Current
Management Trainee - GENPACT
11.2019 - 09.2021
Senior Process Associate - CAPGEMINI
02.2017 - 10.2019
Senior Associate - ACCENTURE
06.2014 - 01.2017
BNMIT Visvesvaraya Technological University - Masters of Business Administration,
01.2011 - 04.2013
R.B.A.N.M.S Bangalore University - Bachelor of commerce,
01.2008 - 04.2011
Kendriya vidyalya MEG centre - XII Standard,
Kendriya vidyalya Port trust - X Standard,
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