Kiran Meesala
Product Support Engineer
Bangalore
Summary
To excel as an SAP Solutions Consultant by applying and continuously developing strong functional skills, while seeking a challenging environment that fosters continuous learning, encourages creativity, and provides exposure to innovative ideas that drive both professional and personal growth.
Overview
4
4
years of professional experience
4
4
Languages
Work History
Product Support Engineer
First Meridian Global Service
Bangalore
07.2024 - Current
- Provided functional support for the SAP SuccessFactors Recruiting Management (RCM) module, addressing user issues related to job requisitions, candidate pipelines, and recruiting workflows.
- Assisted in investigating and resolving incidents and service requests, ensuring timely and accurate resolution in alignment with service level agreements (SLAs).
- Gained hands-on experience in the Admin Center and Provisioning, supporting configuration tasks such as role-based permissions, picklist updates, and template changes.
- Worked with cross-functional teams to troubleshoot and escalate issues requiring deeper investigation, or SAP Product Support intervention.
- Supported regular patch and release validation activities, including testing functionality in Preview environments, and verifying fixes in Production.
- Utilized ServiceNow for ticket tracking, documentation, and reporting, contributing to the improvement of support workflows and user satisfaction.
- Document common issues, resolutions, and best practices to support knowledge sharing and team efficiency.
- Participated in internal knowledge sessions to build expertise in SAP SF modules, and improve troubleshooting capabilities.
SQL DBA Support Trainee
Pyramid Health Info Solutions
07.2022 - 06.2024
- Provided support for SQL Server environments, including routine maintenance, performance monitoring, and issue resolution under the guidance of senior DBAs.
- Demonstrated strong communication skills by effectively interacting with clients to gather technical requirements and troubleshoot database-related issues.
- Proficient in using ServiceNow for incident management, service requests, and workflow tracking, contributing to efficient IT service delivery.
- Developed foundational skills in database administration, including backup and recovery, user management, and query optimization.
Education
Bachelor of Engineering - Mechanical Engineering
Rajarajeshwari College of Engineering
Bangalore, KA07-2021
Skills
problem-solving
communication
Log analysis and debugging
teamwork
SLA management and escalation handling
time management
Additional Information
Participated in AI Plus Adoption session and earned the AI Explorer Award through quiz-based assessment.
Timeline
Product Support Engineer
First Meridian Global Service
07.2024 - Current
SQL DBA Support Trainee
Pyramid Health Info Solutions
07.2022 - 06.2024
Bachelor of Engineering - Mechanical Engineering
Rajarajeshwari College of Engineering