Summary
Overview
Work History
Education
Skills
Software
Zoho One
Timeline
Generic

-G MohanaKrishnan

Product Support Engineer
Chennai

Summary

To contribute my professional, technical and analytical skills for the organizational growth and simultaneous self-professional growth A BRIEF OVERVIEW A budding professional with extensive conceptual knowledge in Information Technology and Systems Effective communication skills that commit people to action, give direction and convey complex information in easily understandable format Gifted with an aptitude for time management which ensures completion of assignments within stipulated time frames while working under high pressure conditions Exposure in development of software products, right from requirement analysis, system study , designing, testing , documentation and implementation using diverse technologies Resourceful in understanding of fundamental networking concepts pertaining to Data structure, LAN and WAN , information security , IT communication, troubleshooting in multi-platform environments

Overview

5
5
years of professional experience
4
4
Language

Work History

Product Support Engineer

ZOHO
chennai
05.2019 - Current

I get to know the business process of the clients to suggest them a suitable solution to automate their process.

Support customers with basic technical support for current and past Products of Zoho.

Escalated help desk tickets to Level 2 / Tier 2 support when outside the scope of L1/T1 technician support.

Assisted customers with more difficult technical issues requiring a greater level of personalized care and in greater length.

Solved 90% of Level 2 tech support tickets without needing to escalate to Level 3 tech support engineers.

technical trainer

Intermind Global
02.2019 - 04.2019

branding executive

under Oxygen Media
11.2016 - 06.2018

Education

B.E - Computer Science and Engineering

Sri Venkateswara College of Engineering

Diploma - Computer Science and Engineering

Panimalar Polytechnic college

S.S.L.C - undefined

Government Higher Secondary School

Skills

Zoho

Operating SystemsPERSONAL DETAILSName : GMohanaKrishnanDate of Birth : 23rd January 1992Marital Status : SingleFather Name : PGRajanPermanent AddressNo 28, Teachers ColonyMeenambakkamChennai 600027

Customer service expert

Application support

Problem-Solving

Decision-Making

Self-Motivated

Technical issues analysis

Software

Zoho One

Zoho One

Zoho One is a unified software platform—a comprehensive suite of 45+ business applications and AI and BI services—offering integration and scalability across multiple business functions, enabling each of them to work together in a synchronized way. With a unified user interface, customizable dashboard, 1000+ third-party integrations that bubble up to Zoho apps, and everything accessible through single sign-on, Zoho One provides a unique unified experience that facilitates better collaboration, continuity, communication, and productivity for your organization.

Run your entire business, from sales and marketing to HR, finance and other IT operations — end to end.

With the option to selectively implement from a plethora of apps that has in-depth functionalities, administrators and operators are empowered with the flexibility to set up an operating system that blends with their business workflows.

Timeline

Product Support Engineer

ZOHO
05.2019 - Current

technical trainer

Intermind Global
02.2019 - 04.2019

branding executive

under Oxygen Media
11.2016 - 06.2018

B.E - Computer Science and Engineering

Sri Venkateswara College of Engineering

Diploma - Computer Science and Engineering

Panimalar Polytechnic college

S.S.L.C - undefined

Government Higher Secondary School
-G MohanaKrishnanProduct Support Engineer