KALYANA SUNDARAM C
Coimbatore
Summary
I am an IT professional with experience both as a systems engineer in manufacturing and as a Zoho product support engineer. I have worked on managing user permissions, solving technical issues, and helping customers get the most of the applications from Zoho One Suite. I’m good at understanding IT systems and explaining solutions clearly to clients. Skilled in Microsoft 365 platforms (Exchange, Teams, and SharePoint admin center), with a strong ability to collaborate across teams, and drive continuous improvement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Product Support Engineer
Zoho
03.2025 - Current
- Provided technical support for Zoho One’s suite of applications, assisting clients via email, chat, and remote sessions.
- Troubleshot product, configuration, and integration issues related to domains, email, APIs, and third-party apps, ensuring timely resolution.
- Guided customers in workflow setup, customization, and automation.
- Collaborated with product and engineering teams to escalate complex issues, and contributed to product improvement feedback loops.
System Engineer
Hawle Valves India Private Limited
05.2022 - 02.2025
- Creating and validating KB documents and as part of remote support, providing telephone/email and remote support.
- Collaborated with Security team, on malicious file/email detection and reporting. email/site whitelisting.
- Ticket management efficiencies i.e. response time, resolution time, providing regular updates.
- Maintaining Shared drive, Bit locker, SharePoint, Teams, Cisco Unified CM console, Cisco Unity Connection, Software license management.
- Maintained user accounts and access through on-premises AD and Azure Active Directory.
- Improved system efficiency by implementing and optimizing hardware and software components.
Innovatia Inc.
- Undergone internship for 5 weeks at Innovatia Inc. Bangalore for Unified Communications.
Education
Bachelor - Electronics and Communication Engineering
SRI KRISHNA COLLEGE OF TECHNOLOGY
Tamil Nadu, India04.2021
Diploma - Electronics and Communication Engineering
SRI KRISHNA POLYTECHNIC COLLEGE
Tamil Nadu, India04.2018
SSLC -
SUGUNA RIP MATRIC. HR. SEC. SCHOOL
Tamil Nadu, India03.2015
Skills
- Microsoft 365, Teams, and SharePoint Administration
- Active Directory
- Mimecast
- Sophos
- Zoho One
Certification
Microsoft Certified: Azure Fundamentals AZ900
Languages
English and Tamil
Disclaimer
I hereby declare that the above furnished information is true and correct to the best of my knowledge and belief.
Timeline
Product Support Engineer
Zoho
03.2025 - Current
System Engineer
Hawle Valves India Private Limited
05.2022 - 02.2025
Innovatia Inc.
Bachelor - Electronics and Communication Engineering
SRI KRISHNA COLLEGE OF TECHNOLOGY
Diploma - Electronics and Communication Engineering
SRI KRISHNA POLYTECHNIC COLLEGE
SSLC -
SUGUNA RIP MATRIC. HR. SEC. SCHOOL