I am an IT professional with experience both as a systems engineer in manufacturing and as a Zoho product support engineer. I have worked on managing user permissions, solving technical issues, and helping customers get the most of the applications from Zoho One Suite. I’m good at understanding IT systems and explaining solutions clearly to clients. Skilled in Microsoft 365 platforms (Exchange, Teams, and SharePoint admin center), with a strong ability to collaborate across teams, and drive continuous improvement.