Paresh Rakesh Yadav
Mumbai
Summary
Accomplished and goal-driven Technical Support professional with over 6+ years of experience in IT field roles, ranging from workstation support to server support. Expertise in utilizing technical knowledge to provide support and troubleshooting techniques to the client; consistently recognized for providing an exceptional level of customer service and communication. Highly adept in systems analysis, diagnostics, troubleshooting, and conflict resolution. Exhibits excellent organizational and problem-solving skills. Works well in team environments, and displays strong work ethics.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Helpdesk Support Engineer L2
Lionbridge Technologies PVT LTD.
12.2022 - Current
- Managed daily technical support for desktop, network, and server systems.
- Managed server configurations and ensured system reliability for enterprise applications.
- Implemented security protocols to protect sensitive data across network systems.
- Collaborated with IT teams to improve server infrastructure and scalability.
- Conducted troubleshooting and escalation for DHCP, DNS, Wi-Fi, VPN, and other network issues.
- Provided remote system support using remote console software, ensuring efficient operations.
- Delivered advanced technical support for hardware, software, and network challenges.
- Acted as escalation point for Level 1 and Level 2 support teams to resolve incidents.
- Diagnosed and resolved complex incidents and service requests in a timely manner.
- Developed and updated knowledge base articles, SOPs, and troubleshooting guides for team reference.
- Provided technical support to users regarding server-related inquiries and issues.
- Provided technical support for Linux-based systems including troubleshooting of server applications and hardware issues.
- Collaborated with other teams within organization while building new projects that involved deploying applications on Linux platforms.
Technical Support Engineer l1
IPS VANTAGE Tech Services PVT LTD.
05.2022 - 11.2022
- Company Overview: (Client SIDE:- Connectwise LLP PVT LTD)
- Manage daily technical support activities on server support, data network, and server management.
- Basic troubleshooting and escalation of DHCP, DNS, Wi-Fi, VPN, and other network issues.
- Provide remote server support by using Remote console Software. Delegated monitored data and elevated privileges to others as needed.
- Assessed server hardware and software and suggested modifications to reduce lag time and improve overall performance.
- Evaluate network performance and create improvement strategies.
- Provide technical support to clients.
- Resolve complex hardware and software issues of server in a timely manner.
- Updated policy procedure and troubleshooting guidelines.
- Kept servers at maximum uptime through proactive oversight and scheduled maintenance.
- (Client SIDE:- Connectwise LLP PVT LTD)
Technical Support ENGINEER
Esoftlabs India Pvt Ltd.
02.2020 - 04.2022
- Company Overview: (Client-side: Accenture Solution Pvt Ltd)
- Provide LAN (Local Area Network) and WAN (Wide Area Network) support to remote end-users.
- Provide network support.
- Manage daily technical support activities on desktop support, data network, and server management.
- Responsible for Technology engineering standards for workstations.
- Perform system Administration for 3rd party support applications.
- Basic troubleshooting and escalation of DHCP, DNS, Wi-Fi, VPN, and other network issues.
- Provide remote user support by using LMI Remote Software. Delegated monitored data and elevated privileges to others as needed.
- Participating in L1/L2 tasks like WDS Image configuration, Report uploading on Accenture share point, Jet admin printer password reset, Server mounting, server decommissioning. Server PMK activity.
- Knowledge about SCCM client installation and troubleshooting.
- Working on KRA non-compliance report shared by facility shift leads daily basis which helps to maintain project as well as facility compliance ratio.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall performance.
- Submitted service tickets for equipment maintenance requests.
- Knowledge about Cisco Unified Configuration manager to activate the Cisco desk phone like CP-6921, CP-7821, CP-7841 etc.
- (Client-side: Accenture Solution Pvt Ltd)
Desktop & Field Support engineer
Techrays Technologies Pvt Ltd.
11.2018 - 12.2019
- Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smartphones) related to desktop infrastructure, following department standards.
- Provides advice and guidance to colleagues regarding incidents.
- Maintain installed PCs, networks, telephone systems, and peripherals with routine maintenance.
- Identify, log, and resolve technical problems with software applications or network systems.
- Identify potential changes and system improvements to present to senior team leaders for consideration and implementation.
- Ensure that work is conducted within agreed service levels and following department guidelines.
- Create, maintain, and distribute reports of progress to senior executives and leadership.
- Migrating servers from Windows XP to Windows 7 or higher platform.
- Maintain client databases with up to date solutions and a clear record of activities.
- Explain and document technical issues in a clear way to clients.
- Use a call logging system to accurately record telephone requests.
Education
Bachelor of Science - Information technology
Pillai's College of Arts Science & Commerce
New panvel01.2018
High School Diploma -
NJBSPM'S Polytechnic
New panvel, maharashtra01.2015
A.E.S High School
mumbai, maharashtra03-2008
Skills
- Interpersonal and communication skills
- System configuration
- Remote support
- Network troubleshooting
- Technical documentation
- Process improvement
- Windows Server administration
- Windows OS management
- Performance optimization
- System provisioning
- VMware and Hyper-V
- Microsoft 365 administration
- Exchange administration
- Azure Active Directory management
- Teams user and role management
- Microsoft 365 Groups management
- Meeting policy configuration
- Conference bridge setup
- Calling feature management
- Resource account management for Teams meetings
- Composure under pressure
- Windows and server administration
- Active Directory knowledge
- Azure administration expertise
- Apple device support and systems knowledge
- Microsoft Office installation and maintenance
- SharePoint site management and permissions setup
- SharePoint site collections management
Certification
- Microsoft Certified: Azure Fundamentals, AZ900
- Cyber Security Foundation, CSFPC
Hobbies and Interests
- Listening to music
- Dancing
- Drawing
- Watching Movies
- Playing Football
- Cricket
- Volleyball
Languages
- English
- Hindi
- Marathi
Personal Information
- Father's Name: Late Rakesh Badam Singh Yadav
- Mother's Name: Mrs. Manju Lata Rakesh Yadav
- Date of Birth: 01/21/93
- Nationality: Indian
Timeline
Helpdesk Support Engineer L2
Lionbridge Technologies PVT LTD.
12.2022 - Current
Technical Support Engineer l1
IPS VANTAGE Tech Services PVT LTD.
05.2022 - 11.2022
Technical Support ENGINEER
Esoftlabs India Pvt Ltd.
02.2020 - 04.2022
Desktop & Field Support engineer
Techrays Technologies Pvt Ltd.
11.2018 - 12.2019
Bachelor of Science - Information technology
Pillai's College of Arts Science & Commerce
High School Diploma -
NJBSPM'S Polytechnic
A.E.S High School
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