Sanchit Mehta

E stream Inc is a professional HR services related software provider based in Laguna hills – California UNITED STATES which provide end to end centralized recruitment solutions by a software named applicant stream and owner ville and also providing GPS software services named as Telemapper.

JOB ROLES AND RESPONSIBLITIES-

• Answer phone calls and emails from customers seeking technical support.
• Troubleshoot and resolve customer issues related to hardware, software or network problems.
• Document all customer interactions in a ticketing system.
• Escalate complex problems to higher-level technical support team members.
• Assist with service desk operations such as ticket management and monitoring.
• Provide status updates to customers on the progress of their issue resolution.
• Provide remote assistance to customers using tools such as remote desktop connection.
• Collaborate with other technical support team members to resolve customer issues in a timely manner.
• Continually learn and stay up to date with new technologies and software products.
• Contribute to creating and maintaining internal knowledge base materials.

• Desire to provide outstanding customer service to our clients Ability to troubleshoot basic hardware/software issues, and determine appropriate resources needed for resolution
• Ability to work in a fast paced, customer service driven, team environment
• Ability to communicate effectively with clients, vendors, and internal staff
• Answers help desk telephones for assigned account(s) and responds to customer inquiries to ensure customer needs are met.
• Assists customers in resolving technical problems on assigned by providing guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.
• Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame.
• Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
• Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.
• Tek order is a professional IT support provider established in Miami, who has serviced businesses in South Florida for over 18 years. We specialize in managing small to medium sized companies with on premise or cloud servers. We can take care of all IT needs, from purchasing, installation, maintaining simple or complex software or hardware, and cyber security. We are one of the only IT companies that service and support all hardware and software brands. Our team of over 14 engineers work around the clock to eliminate downtime, secure your networks, while increasing productivity and keeping all data safe and accessible at all times. Our goal is to provide exceptional IT service and support, as fast as possible for all of your technology needs.
• Managed Service Technical Remote Support IT Services Provider Headquartered in Miami Florida
• Now known as Secure MSP and Projective Staffing

• Define project timeline, draft proposals, establish budgets and maintain project documentation throughout project lifecycle.
• Coordinate between internal teams and external resources, communicating guidelines and deadlines clearly, effectively and consistently.
• Assess risk throughout project lifecycle and anticipate internal, external and client needs and readily implement issue resolution with project stakeholders.
• Coordinate among internal teams to delegate and prioritize tasks and conduct status updates and check-ins with individual team members to ensure completion of tasks.

• Managing a team of Web and App developers.
• Looking after the Maintenance of Cloud Services and Client-Server Infrastructure.
• Tokenization of Projects with assured time delivery to Client
• The purpose of tokenization is to protect sensitive data while preserving its business utility.
• The goal of an effective tokenization platform is to remove any original sensitive payment or personal data from your business systems, replace each data set with an indecipherable token, and store the original data in a secure cloud environment, separate from your business systems.

• Developed custom software solutions for clients, tailoring features to meet their unique business needs effectively.
• Enhanced software performance by conducting thorough code reviews and implementing optimization strategies.
• Boosted product quality through rigorous testing methodologies, identifying bugs early in the development process for quick resolution.
• Spearheaded successful migrations to new platforms by developing comprehensive transition plans and coordinating team efforts.

• Worked alongside senior staff members to gain industry insight and hands-on experience in various aspects of the business.
• Completed research, compiled data, and assisted in timely reporting.
• Participated in professional development workshops to expand skillset and stay current on industry trends.
• Conducted thorough competitor analysis which informed strategic decision-making within the organization.