Kiran Murali
Bangalore
Summary
Senior Management professional with over 30 years of experience in the IT and BPMS industries, showcasing a profound understanding of the BPMS industry. Possesses expertise in all aspects of the client engagement lifecycle. Known for strong leadership, effective communication skills, strategic decision-making abilities, and problem-solving prowess. Proven track record of delivering outstanding results by prioritizing client satisfaction, optimizing team productivity, and implementing innovative management strategies.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Senior Manager (Vice President) - TRANSITION Strategy & Program Management
Accenture Services Limited - Operations
Bangalore
08.2007 - Current
- Part of India Leadership team for transition function (Client Experience Integration Team)
- Currently leading COE for Global Project Management Office, Process Automation & Global Reporting and Governance with 80+ diverse high-performance team
- Architected several solutions involving BPMS, Technology & Consulting scope ranging from USD 10 million to USD 325 million contract value
- Led several global strategic initiatives and special projects.
Project Manager
Convergys India Service Private Ltd.
Bangalore
11.2006 - 08.2007
- Service transition and transformation, Service Delivery, Manage client relationship, Process Control / Process Improvement
Manager – Quality
Convergys India Service Private Ltd.
Bangalore
03.2004 - 10.2006
- Location lead for Quality organization (Continuous Improvement) for Bangalore location
- Coached six sigma green belt projects, conducted audits for COPC Standard implementation & Compliance.
Contact Center Manager
TransWorks IT Services (India) Ltd.
11.2002 - 03.2004
- Led Transition and Operations for a large American Merchant Services Company and an American Financial Products & Services company.
Manager – Resource Planning
24/7customer Inc
04.2002 - 11.2002
- Worked with Sales team for scoping / calculating resource requirement for new proposals, worked with operations team for resource requirement for expansion of existing programs, managed internal resources, managed employee skill database, managed Intranet, and served as an Internal Auditor for ISO & COPC.
eRelationship Manager
24/7customer Inc
10.2001 - 03.2002
- Responsible for service transition, program deliverables, client relationship management, recruitment, process owner for CMS, COPC (Quality Standard), transaction monitoring, staffing and scheduling, and transportation.
Program Management Executive
24/7customer Inc
12.2000 - 09.2001
- Implemented Intranet Project for Automating Business Processes and automating Internal/External reports, MIS, drove COPC Implementation, worked on Business Proposals, worked as an interface with other support functions for Operations, and managed resources.
Manager – Human Resources
Euclid India Limited
10.2000 - 11.2000
- Handled branch operations, accounts & finance, human resources, general administration, and additional activities such as facility management and seminars.
Assistant Manager – Operations
Euclid India Limited
10.1999 - 09.2000
- Handled branch operations including processing orders, vendor development, sourcing, purchase activities, billing, deliveries, account receivables, etc.
Commercial and Materials Coordinator
MICROLAND LTD - Networking and Network Integration Services Company
06.1998 - 05.1999
- Responsible for managing tradable stocks, materials inwards, materials dispatch, maintenance of stocks at warehouse, managing service providers, local purchase, interaction with government bodies, general office administration, and preparation of MIS reports.
Commercial Coordinator
MICROLAND LTD - Networking and Network Integration Services Company
01.1998 - 05.1999
- Handled operations for all branches across all geographies, including billing, dispatch, coordination with service providers, preparation of reports, and general office administration.
Coordinator, Marketing Support
MICROLAND LTD - Networking and Network Integration Services Company
09.1995 - 12.1997
- Prepared and distributed price lists, maintained item master databases, collected and analyzed data for sales funnel reports, coordinated inter-office and inter-departmental activities, and handled administrative tasks.
Marketing Executive (International Operations)
BHARAT SILKS
Bangalore
05.1994 - 08.1995
- Processed export orders, sourced vendors, handled office correspondence, prepared MIS reports, and managed international distributor channels.
Education
Bachelor of Commerce -
Mysore University
Diploma in Business Administration -
Giridhar Ramnarayan Chellaram Institute of Business Management
Skills
- Program / Project Management
- Transition Solution Architecting
- BPMS Service Delivery
- Business Transformation (Process Quality & Process Automation)
- Business performance management
- Budget Oversight
- Resource Allocation
- Partnership Development
- Strategic Planning
- Talent Development
Certification
- Certified COPC registered Coordinator
- Six Sigma Green belt
- Business Transformation Coach & Assessor
- PMP trained
Industryexp
- Products / FMCG
- Resources / Oil and Gas
- Communications & High Tech
- Telecom
- Manufacturing
Functionalexp
- Transition Management
- Solution Architecting
- Service Delivery
- Business Transformation
- Process Automation
Personal Information
- Title: Senior Manager (Vice President) - TRANSITION Strategy & Program Management
- Date of Birth: 12/27/1972
- Marital Status: Married
Languages
- Kannada
- English
- Hindi
- Tamil
Languages
Kannada
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Senior Manager (Vice President) - TRANSITION Strategy & Program Management
Accenture Services Limited - Operations
08.2007 - Current
Project Manager
Convergys India Service Private Ltd.
11.2006 - 08.2007
Manager – Quality
Convergys India Service Private Ltd.
03.2004 - 10.2006
Contact Center Manager
TransWorks IT Services (India) Ltd.
11.2002 - 03.2004
Manager – Resource Planning
24/7customer Inc
04.2002 - 11.2002
eRelationship Manager
24/7customer Inc
10.2001 - 03.2002
Program Management Executive
24/7customer Inc
12.2000 - 09.2001
Manager – Human Resources
Euclid India Limited
10.2000 - 11.2000
Assistant Manager – Operations
Euclid India Limited
10.1999 - 09.2000
Commercial and Materials Coordinator
MICROLAND LTD - Networking and Network Integration Services Company
06.1998 - 05.1999
Commercial Coordinator
MICROLAND LTD - Networking and Network Integration Services Company
01.1998 - 05.1999
Coordinator, Marketing Support
MICROLAND LTD - Networking and Network Integration Services Company
09.1995 - 12.1997
Marketing Executive (International Operations)
BHARAT SILKS
05.1994 - 08.1995
- Certified COPC registered Coordinator
- Six Sigma Green belt
- Business Transformation Coach & Assessor
- PMP trained
Bachelor of Commerce -
Mysore University
Diploma in Business Administration -
Giridhar Ramnarayan Chellaram Institute of Business Management
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