Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kiran Murali

Kiran Murali

Trivandrum

Summary

Results-oriented professional with a commitment to self-discovery and maximizing potential. Seeking a challenging environment to enhance skills and contribute to company growth.

Overview

2
2
years of professional experience

Work History

Guest Service Associate

Hyatt regency
Trivandrum
03.2024 - Current
  • To ensure that you NEVER say NO to a guest unless their request is illegal
  • To ensure that a friendly, efficient, courteous and consistent service is provided at all times
  • To keep the bar and storage areas clean to meet with company standards
  • To have good knowledge of drink ingredients and be able to explain them to a guest with confidence
  • To have a good working relationship with colleagues in all departments, maintaining high levels of communication, team work and respect at all times

Guest service associate

Intercontinental Chennai Mahabalipuram resort
09.2022 - 12.2023
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Described menu items to customers and suggested products based on stated preferences.
  • Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
  • Leading and motivating a team of front-of-house personnel to deliver exceptional customer service.

Education

Certificate of Aviation -

FRANKFINN INSTITUTE OF AIRHOSTESS TRAINING
Trivandrum

HSC -

Government higher secondary school, vakkom
vakkom

SSLC -

S.S.M.H.S.S, Korani
Korani

Skills

  • Strong Verbal Skills
  • Effective Issue Resolution
  • Attentive Listening
  • Grooming Standards Compliance
  • Upholding Hygiene Standards
  • Dependable and Ethical
  • Engaging Customer Relations

Timeline

Guest Service Associate

Hyatt regency
03.2024 - Current

Guest service associate

Intercontinental Chennai Mahabalipuram resort
09.2022 - 12.2023

Certificate of Aviation -

FRANKFINN INSTITUTE OF AIRHOSTESS TRAINING

HSC -

Government higher secondary school, vakkom

SSLC -

S.S.M.H.S.S, Korani

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Kiran Murali