Kiran Patel
Pune
Summary
With 16 years of professional experience, I have held key roles in leading financial institutions, specializing in operations and Collections.
Currently contributing to Poonawalla Housing finance in head office Pune as
" Head - Strategy & Innovations" for Collections.
Overview
16
16
years of professional experience
Work History
Head Strategy and Innovations
Poonawalla Housing Finance
Pune
2022.05 - Current
- Leading various Projects to simplify the process & improve productivity
- Business & financial reporting to management
- Supervising and leading team
- System enhancement & Analysis on NVA and Process to remove that improves productivity & reduce the cost
- Ground level connect to identify the Area of improvement and develop solution tonaddress then which make their life easy and keep motivating.
- Budgeting for finance and workforce
- Collaboration with other department that help to manage the next level escalations. Avoid unproductive discussion written and verbal.
- Vendor management end to end process
- Developing & Reviewing operational process / Policies to ensure efficient workflow
- Managing Audit, Burning issue, that ter department issues if any may escalate to next level.
- Define and launching Contest, Incentive to motivate team member
- Custodian of MIS & Data Bank
- Publishing Reports on Performance metrics that directs to team for Actionable areas
- Engaging team with different activities like knowledge sharing session, KT, team building activities
- Identify the potential next level backup employee and mentoring for polished material.
Document Administrator - Ops & Analyst -Colletions
John deere financial
Pune
2012.08 - 2022.05
1. Operations
Role - Document Administration
Accountable for Pan India
● Disbursement
● System enhancement
● leading Projects
2. Collections
Role - Analyst Collections
Accountable for
● Reporting to Management
● Leading Projects
● System Enhancement
● FPR for Collections Department
Branch Operations Manager
HDB Financial Services LTD
Ahmedabad
2012.03 - 2012.08
Accountable for
● Disbursement
● Customer Service
● Banking Local Instrument
● Branch Adminitration
Sr. Operations Executive
Dhanlaxmi Bank
Ahmedabad
2010.10 - 2012.03
Accountable for
● Disbursement
● Local banking
● Customer Service
● Payment Authorization for Gujarat state Disbursement
● Co-ordination with Gujarat state team
● Killing issues that may escalated to next level for the state
Operation Executive
Metlife India Insurance Company
Mehsana
2008.08 - 2010.06
Accountable for
• Branch Operations
• Scrutiny of applications
• Local Banking
• Customer Service
• Branch Administrations
• Branch Audit
Operations Executive
Tata Motors Finance
Mehsana & Bhavnagar
2007.12 - 2008.08
Mehsana Branch
Dec 2007 - Aug 2008
Bhavnagar Branch
July 2010 - Oct 2010
Accountable for
● Disbursement
● Customer Service
● Banking
● Branch Administration
● Branch Audit
Education
Bachelor of Commerce - Accounting
SD Arts And BR Commerce Colleage - Gujarat University
Mansa City, Gandhinagar Dist, Gujarat State 04.2003
Skills
- Problem Resolution
- People & Time Management
- Friendly, Positive Attitude
- Fast Decision Making power
- Strategic Thinking
- Quick understanding & Adaptability
- Analysis and forecasting
Languages
English
Advanced
C1
Hindi
Proficient
C2
Gujarati
Advanced
C1
Product Exposure
- Familiarity with various loans such as Home, Mortgage, Const3uctions Finance, Personal, Business, Car, Commercial Vehicle, Tractor, Refinance and Affordable Housing finance Loans.
Functional Exposure
- Operations Workflow
- Collections Workflow
- Project Lead
- Record Retentions
- Administration
- Strategy
- Analyze & Development
Accomplishment
John deere Financial
- Recognized with President Award (Global level) for " Creating Sustainable Business and Positive Impact " for the year 2019
- Recognized with President Award (Global Level) for " Digital Process Intervention" for the year 2020
- Recognized with President Award (Global Level) for "Innovation" for the year 2021
Dhanlaxmi Bank Ltd
- Recognized with Star Team for "Support to Create Sustainable Business " for the year 2011.
Reference & Family
- Reference and family details will be made available upon a Request.
Timeline
Head Strategy and Innovations
Poonawalla Housing Finance
2022.05 - Current
Document Administrator - Ops & Analyst -Colletions
John deere financial
2012.08 - 2022.05
Branch Operations Manager
HDB Financial Services LTD
2012.03 - 2012.08
Sr. Operations Executive
Dhanlaxmi Bank
2010.10 - 2012.03
Operation Executive
Metlife India Insurance Company
2008.08 - 2010.06
Operations Executive
Tata Motors Finance
2007.12 - 2008.08
Bachelor of Commerce - Accounting
SD Arts And BR Commerce Colleage - Gujarat University
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