Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiran Rana

Senior Application Support Engineer
Vishakapatnam

Summary

Overall 9+ years’ experience in Application Support (Production Environment) and VMware and Windows Administration. Efficient in managing team and providing optimum technical solutions to client needs. Effective communication and analytical skills with the ability to handle multiple tasks efficiently. Have good exposure to Linux, Mysql, and Application servers Performing functionality testing on the product (COMPLETE, BASIC, and SMOKE). Have the desire and ability to learn and migrate to different platforms, applications and languages Proficient in interacting with clients in gathering requirements and understanding the business to provide efficient solutions. Provide technical assistance to any requests made by clients. This was done by e-mails or phone calls Comfortable working on weekends and in rotating shifts as well Ability to manage multiple clients and complete the tasks within the assigned timeline Enthusiastic for learning and sharing the knowledge and skills I possess to enhance the overall productivity of the organization Ability to communicate across various levels of hierarchy and maintain a smooth flow of communication Extensive knowledge of VMware and AWS (Installation, Troubleshooting, Administration)

Overview

9
9
years of professional experience
9
9
years of post-secondary education

Work History

Senior Application Support Engineer

Cardlytics India Pvt Ltd
Vishakapatnam
05.2019 - Current
  • Cloud Computing hands-on for IAAS and SAAS platforms for both Public and Private Clouds
  • Working on a Hybrid environment namely VMware and AWS
  • Application support and maintenance and application tuning under production environment
  • Followed Agile Methodology - creating Stories and Tasks for sprint using JIRA
  • Providing support to QA testing and UAT testing during planned release
  • Writing Sumologic queries to monitor application logs and performance
  • Able to analyze and assess the end-user impact of the reported production bugs and prioritize the issues
  • Handling the production issues and delivering the customer-impacting issues by working closely with stakeholders Product owners and engineering teams
  • Created multiple Application dashboards using Datadog metrics and Sumologic queries
  • Created and maintained system monitors for environment health and drove improvements to enhance availability and performance
  • Created and drove permanent solutions and improvements after the root cause was identified
  • Identified and implemented automation to improve operational efficiencies
  • Ensured support readiness prior to the deployment of any change to the production environment
  • Created and shared technical knowledge and documentation
  • Interacted with Product, Engineering, and Technical Operational teams to provide feedback on production support-related issues and improvements
  • Provided on-call support for rotations and escalations

Cloud Engineer

SDL Technologies India Pvt Ltd
Bangalore
08.2015 - 05.2019
  • Deployment Of New application Server (VM) Via RDWeb
  • QA for the newly Build server (Base Build)
  • Improving Scalability in AWS cloud infrastructure using Auto Scaling
  • Cloud Computing hands-on for IAAS and SAAS platforms for both Public and Private Clouds
  • VMware infrastructure Administrator
  • Follows SLA and has a checking tool system like Service Now to ensure each ticket in the bucket is acknowledged and taken the necessary action
  • System Administration in LINUX, Installation, Configuration, Management, Maintenance, Backup, Restore Linux Desktop and Server
  • Performs End to End Server Deployment and Configuration
  • Performing Snapshots, Cloning, Migration of VM in VMware
  • Creating Technical Documents for a knowledge base
  • Configuration of monitoring tools like PRTG
  • CRON jobs are configured for running scheduled tasks
  • Have been a collaborator and supported more than 500 Servers in the infrastructure
  • Worked in Windows PowerShell
  • Knowledge in MySQL installation with some basic troubleshooting
  • Performing a Downtime Investigation for the Monthly Uptime Report
  • Used metrics to monitor application and infrastructure performance.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.

System Engineer

Accenture India
Bangalore
10.2014 - 08.2015
  • As per the request we will do the scoping in client infra
  • Design and implement cloud solutions in client infra as per the request
  • Installing and configuring ESX/ESXi servers
  • Creating and managing Resource Pools and adding the VM’s into Resource Pools
  • Creating and managing Virtual Machines and installing VM Tools into VM’s
  • Manage VM’s using VMware Virtual Center, VI Client and Web Access
  • Installation and configuration of virtual machines in an Enterprise SAN and iSCSI environment
  • Performing Snapshots, Cloning, Cold Migrations and Hot Migrations
  • Creating templates from VM’s and deploy VM’s from templates and allocate resources.
  • Generated production graphs and analyzed production trends.
  • Worked with stakeholders to determine implementation and integration of system-oriented projects.

System Administrator Virtualization

Honeywell Technology Solution Lab Ltd
Bangalore
04.2013 - 10.2014
  • Installing and configuring ESX / ESXi servers
  • Managing Resource Pools and adding the VM’s into Resource Pools
  • Creating and managing Virtual Machines and installing VM Tools into VM’s
  • Manage VM’s using VMware Virtual Center, VI Client, and Web Access
  • Monitoring of VM’s & ESX servers (CPU, Memory, Disk, and Network Utilization) for alarms, alerts and Security Compliance
  • Performing Snapshots, Cloning, Cold Migrations and Hot Migrations
  • Creating templates from VM’s and deploy VM’s from
  • Creating Templates and install Mandatory and security applications
  • Moving VM’s from one LUN to another LUN using Storage VMotion
  • Performance tuning of VMware servers, Virtual sessions and management of server resources between virtual machines
  • P2V and V2V conversions by using VMware Converter
  • Restore VM’s from OVF templates
  • Preparing daily checklists updating management
  • Monitoring, managing and reporting daily, weekly and monthly server status
  • WINDOWS:
  • Manage users, groups, permissions, and roles
  • Installing different flavors and languages of windows servers
  • Install Server mandatory applications and add to the domain
  • Assigning rights and privileges to users to access files and folders
  • Installing services patches, server patches and antivirus and other server related tools
  • Installing, configuring Active Directory
  • Create users and assign privilege

Education

Master of Computer Application -

University of Madras
01.2008 - 01.2011

Bachelor of Commerce - undefined

Andhra University
01.2005 - 01.2008

Diploma - Computers

State Board of Technical Education and Training (SBTET)
01.2002 - 01.2005

Skills

Virtualization: 6x, VI Client, VC Server, P2Vundefined

Timeline

Senior Application Support Engineer

Cardlytics India Pvt Ltd
05.2019 - Current

Cloud Engineer

SDL Technologies India Pvt Ltd
08.2015 - 05.2019

System Engineer

Accenture India
10.2014 - 08.2015

System Administrator Virtualization

Honeywell Technology Solution Lab Ltd
04.2013 - 10.2014

Master of Computer Application -

University of Madras
01.2008 - 01.2011

Bachelor of Commerce - undefined

Andhra University
01.2005 - 01.2008

Diploma - Computers

State Board of Technical Education and Training (SBTET)
01.2002 - 01.2005
Kiran RanaSenior Application Support Engineer