Kiran Santhosh

Experienced in conducting post‑ incident reviews, identifying root‑cause trends, and implementing process improvements aligned with ITIL best practices. Recognized for strong stakeholder management, calm crisis leadership, and a commitment to operational excellence within complex IT service landscapes.

• Coordinated major incident response efforts, ensuring timely collaboration among diverse teams and stakeholders to minimize service disruption.
• Facilitated effective communication between technical teams and business units during incidents, enhancing understanding and response efficiency.
• Managed incident escalations by analyzing root causes and implementing targeted solutions, reducing recurrence of similar incidents.

IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence

• Assessed customer needs promptly to provide effective assistance.
• Resolved customer issues with knowledgeable, friendly service to enhance satisfaction.

A web development company ,Developing & executing strategic plan to achieve sales targets and expand data base. Building and maintaining strong, long lasting customer relationship.

• Created strategic marketing plans to improve brand visibility and customer engagement.
• Led cross-functional teams to implement comprehensive sales strategies and initiatives.

Designed and developed websites, integrated Magento e-commerce, created mobile applications, and delivered digital marketing, PPC, social media marketing, and SEO services with a skilled in-house team at an award-winning IT services provider in Dubai.

• Developed targeted marketing campaigns to enhance brand visibility and customer engagement.
• Collaborated with sales teams to identify market trends and customer needs.
• Managed social media platforms to increase audience reach and interaction.