Kiran Sharma
Noida
Summary
A result oriented professional with 18+ years of experience in various Delivery & WFM Functions as – Resource management/ PMO / Operations Management/ Recruitments/ Employee Relation / Employee Engagement. Expertise in managing multi-disciplinary teams of varying sizes and complex programs of work. Especially successful in Coordination and management roles that demand rigor, a high level of drive and dedication. An effective communicator with excellent relationship building & interpersonal skills. Strong analytical, problem solving & organizational abilities. Possess a flexible & detail-oriented attitude.
Overview
18
18
years of professional experience
Work History
SR Project Manager
Infinite Computers Sol (India)Pvt Ltd
03.2023 - Current
- Demand Management – Lead discusses on demand forecast with Leadership team, Service Leads for aligned vertical as well as sales
- Responsible to maintain and Manage demand forecast to align with same on tool
- Resource Management – Ensure right skill aligned with right set of projects and look for rotation via upskilling of talents
- Monitored project progress, identified risks and implemented corrective measures to acquire success.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Partnered with project team members to identify and quickly address problems.
- Updated customers and senior leaders on progress and roadblocks.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Communication Management – All project process and customer process related information driven to meet the customer expectation and quality compliance
- Build strong relationships with Senior management via written and verbal communication always
- Tracking project movement and ensuring timely update shared with customer and discussion enabled in case of any challenge
- Maintain resource utilization as per agreed levers and ensure GM% stay intact to agreed forecast by resource optimization time to time and taking right action after discussion with Sr Leadership team
- MIS – Created and managed various reports related to – resourcing, demand validation, forecasting, billed Vs Unbilled
- Analyze the report received from HR/Finance related to project and take corrective actions.
SR Manager – Leadership Hiring (TAG)
Judge India Solutions
08.2022 - 03.2023
- Managing Strategic roles and handling hiring end to end for Judge India
- Provided strong leadership to enhance team productivity and morale.
- Mentoring team to achieve monthly targets for open roles -IT & Not IT functions as well
- Displays strong business acumen to address escalations with business stakeholders, and facilitates an open, constructive dialogue with stakeholders to arrive at desired solution as per process and SLA
- Coordinating with the Sales & PMO team to achieve resource optimization as per QoQ forecast
- Working towards maintaining quality of hires as per budget allocation
- Implemented MIS changes to get dashboards in place as per management requirement to address challenges and this helped to increase the number of submissions on open demands
- Coordinating with various functions to ensure smooth onboarding of talents in Pipeline till they are Inducted and onboarded.
- Evaluated hiring, firing, and promotions requests.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Managed senior-level personnel working in marketing and sales capacities.
Manager
HCL Technologies Ltd
01.2011 - 08.2022
- Accomplished multiple tasks within established timeframes.
- People Management - Managing a team of 5 Leads and 15 executives to support and work on Demand Validation /Supply Management /Bench management to maximize resource utilization
- Capability Analysis & Resource Optimization - Analyzing Demand & supply and the talent gap in consultation with Delivery Leads, PMs team to track resource allocation and optimization
- Resource alignment based on business criticality
- Developing and implementing resourcing/recruitment plans along with the TAG team / Capability Leads to meet existing requirements
- Proactive pool hiring approach to meet the sudden ramp ups for the deals in pipe and support SOT mode of hiring to minimize onboarding time for critical customers
- Coordinating for Panels from Service Line and Delivery to managing walk in drives and regular recruitment activities for hiring right talent for right skill
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Aligned with every Leads to have complete understanding on their critical/billing Loss Requirements, Fulfillment strategies, their Ramp up Plan, Ram down to take proactive action and provide data inputs for the same
- Cross-trained existing employees to maximize team agility and performance.
- Ensure timely decision on resourcing and external hiring to avoid any billing loss
- Responsible for Project Office Operation for entire project life cycle (project initiation, Project code creation, On boarding resources, resource assignments, revenue forecast and budgeting, billing, Invoicing, Project closure) in org internal tools and system
- Administering day-to-day operations from ODC to meet client deliverable
- Financial analysis(revenue/Margin) based on monthly reports for respective delivery
- Working in coordination with the delivery manager on the Monthly Resource Utilization
- Also working towards the budget numbers
- Comparing Actual FTE revenue with the forecast revenue and budgeted revenue
- Understanding the gap between Actuals, forecast and budgeted numbers
- Ensuring that we are in track to achieve the targeted numbers for the current financial year
- Establish great relationships with internal stakeholders (Client Success Group Leaders, Product, Sales, Marketing, Finance, Resource Managers, TAG teams etc.) to achieve monthly goals
- Ensure Process quality, efficiency and compliance related to resourcing, project deliverables and Operation of delivery
- Managed tracking and monitoring of - assets related to the project and also worked on optimizing Seating cost by tracking every and in and out of the project to avoid any leakage
- Operations & Reporting - Assisting business in maximizing revenue by the maximizing allocation of billable talents on projects and enabling dashboard to leadership MoM
- Working on UAT’s of any new tool or Application launch within Organization and provide right input to central team if any error reported to fix the bug
- Implemented talent identification & progression programs to identify top performers from each delivery unit and worked with business leaders on their career enhancement by applying rotation and retention strategies.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
HR Manager
TMF (India) Pvt. Ltd
03.2010 - 01.2011
- Managing the budget for HR and Employees
- Handling midyear review as well as the yearly performance appraisal
- Recruitment / Selection based on the requirement of the organization
- Coordination with Vendors for strategic requirements
- Handling employee grievances / employee relations
- Payroll management
- Induction/Joining Formalities
- Exit Interview
- Responsible for end-to-end Reporting of Recruitment
- Managing end to end candidate pipeline to keep the business up to date
Assistant Manager
HPP Energy (India) Pvt. Ltd
02.2009 - 03.2010
- My Role was to handle all gamut of HR activities and implement HR policies and ensure Employee welfare benefits
- Conduct new employee orientations and safety training programs, ensuring all necessary forms and documents are completed
- Develop, extract, maintain and update key human resource metrics and other workforce management data such as turnover, recruitment costs, demographic profiles, terminations, projected retirements, and skill shortages, etc
- Utilizing ad-hoc reporting tools on the HRMS database
- Planned and executed performance management system manually for the senior management band of the organization
- Conducted appraisal orientation, process design, implementation, and feedback tracking for 200+ employees
- Releasing the offer, confirmation, transfer, movement, and promotion letters after the required approval within the timelines and to keep track of all the confirmations, promotions, transfers
- Maintaining and updating the personnel profiles, implementation of attendance and payroll software
- Answer questions from managers and employees, as well as assist with problem solving
- Act as a liaison between employees and management to resolve problems to achieve employee satisfaction
- Organized various forums like Skip Levels and Employee Connect Meets to enhance leadership and HR bond with employees.
- Monitoring activities related to the Full & Final settlement.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
Executive –HR
Innodata Isogen Pvt. Ltd
12.2007 - 12.2008
- Handled dual responsibilities of HR Generalist as well as Recruitment professional
- Successfully managed the HR department, in the absence of Sr.HR Manager, while performing all Generalist responsibilities on a real time basis
- Assist Human Resource department with the administration of the performance management and merit process, organizational development, and succession planning
- Provides support to line management regarding the interpretation and application of policies and procedures
- Managed employee life cycle; process new hires, status changes, and terminations/exit interviews
- On-boarded new employees through orientation, including welcome/introductions, paperwork reconciliation, and benefits overview
- Handled all employee relations issues in a timely manner
- Conducted employee investigations, mediated issues, conducted disciplinary and separation meetings as needed
- Experience in Recruitment life cycle from Sourcing till on boarding external candidates
- Handled recruitment activities from time to time and hired candidates on IT and Non-IT skills such as .Net/Java Technologies & Networking skills
- Hired on non-IT skills such as Tech Writers, Indexing and Abstracting executives, Law professionals, Data Entry Operators, HR professionals etc
- Conducting HR Audit, Attendance & leave Management.
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
Sourcer
RPO Worldwide, iGATE Global Solutions
07.2005 - 11.2007
- Resourcing / Staffing, HRMIS, Supporting HR Audit, Induction & Post Recruitment Activities & Training, and development for bench talents.
- Supported hiring process by scheduling interviews, conducting reference checks and completing various paperwork.
- Collaborated with hiring managers to understand job requirements and expectations.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Operated and maintained applicant tracking and candidate management systems.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Assisted with writing job postings and job descriptions for boards.
Education
BBA - IT
SGRRITS
Dehradun07.2001
Skills
- Complex Problem-Solving
- Time Management
- Strategic Planning
- Business Communication
- Demand & Supply Management
- Project Management
- Cross-Functional Team Management
- Coaching and Mentoring
- Collaborate Cross-Functionally
- Governance – MIS & Dashboard
- Managing Multiple Tasks
- Business Planning
- Managing Employee Relations
- Negotiation
- Critical Thinking
- Hiring Trends and Analysis
- Recruitment
- Forecast Employment Needs
- Talent Management
- Employee Engagement Strategies
- Employee Referral Programs
- Employer Branding
Accomplishments
- Have got best performance award for last 6 consecutive year “HCL O2 Award.”
- Two Back-to-back Promotions in 1-year tenure at HCL Tech Ltd.
- Got Appreciation from Client (GE / Google / Intel / Ford / SBD ) & Sourcing Head for successfully ramping up projects within 30 days’ timeline and got appreciation from Client (Microsoft) & Offshore Lead for successfully managing Ramp-up of 200 .net Developers in a short span of time at HCL.
- Collaborated with team of [6] in the development of Human Resource Policy in HPP.
Timeline
SR Project Manager
Infinite Computers Sol (India)Pvt Ltd
03.2023 - Current
SR Manager – Leadership Hiring (TAG)
Judge India Solutions
08.2022 - 03.2023
Manager
HCL Technologies Ltd
01.2011 - 08.2022
HR Manager
TMF (India) Pvt. Ltd
03.2010 - 01.2011
Assistant Manager
HPP Energy (India) Pvt. Ltd
02.2009 - 03.2010
Executive –HR
Innodata Isogen Pvt. Ltd
12.2007 - 12.2008
Sourcer
RPO Worldwide, iGATE Global Solutions
07.2005 - 11.2007
BBA - IT
SGRRITS
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