Kiran Sharma
Project Manager
Summary
Experienced Technical Project Manager (15 years) with a proven track record of successful implementation and project management. Specialized in overseeing projects within the US healthcare and wellness industry, from planning to deployment. Skilled in leading high-performing teams to achieve and sustain product vision, roadmap, and business objectives. Possesses exceptional technical proficiency, leadership acumen, and a talent for delivering outstanding, results-driven outcomes.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Technical Project Manager
Zenoti Pvt Ltd
03.2020 - Current
- Managing a diverse team of over 15 individuals, overseeing their training, project assignments, and providing hands-on mentorship and support.
- Effectively resolving accounts and managed customer escalations, ensuring optimal satisfaction and long-term retention.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Leading the design and execution of innovative solutions, developing proof of concepts and configuring functionalities tailored to customer requirements
- Handling a broad spectrum of clientele, including both Enterprise and SMB accounts, addressing varied needs and preferences.
- Establishing and monitoring team objectives (OKRs), key performance indicators (KPIs), and key result areas (KRAs) to drive continuous improvement.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Streamlined integration with third-party software systems such as ADP, payment devices, and custom reporting tools, elevating overall product performance and user experience.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
Senior Technical Lead
Infinite Computer Solutions
01.2017 - 02.2020
- Oversaw a team of 20+ individuals, providing training, project assignments, and direct supervision to ensure optimal performance.
- Delivered weekly reports and statistics to clients and leadership, fostering transparency and informed decision-making.
- Proficiently utilized Allscripts EHR applications including Orders sets, Clinical Documentation, Provisioning, Integration testing, Touchworks, and Patient Merges.
- Provided comprehensive support for Allscripts outpatient and inpatient applications, including ancillary systems. Conducted requirement gathering, clinical documentation, workflow design, implementation, and ongoing support.
- Troubleshot technical and application issues for remote support staff, offering guidance to clients on workflow optimization and promoting client self-sufficiency.
- Managed incidents and provided solutions within defined service level agreements (SLAs), ensuring timely resolution and client satisfaction.
- Successfully handled multiple projects end-to-end, focusing on on-time delivery, quality assurance, and effective risk management through conflict resolution.
Senior Implementation Consultant
Napier Healthcare Solutions
05.2016 - 01.2017
- Proficient in Hospital Information System (HIS) modules including Outpatient Management, Inpatient Management (ADT), Operating Theatre, Nursing Station Management, Laboratory, Radiology, Pharmacy, and Electronic Medical Records (EMR).
- Skilled in preparing various documents such as Business Requirement Documents, Software Requirement Specifications, Functional Requirement Documents, Test Plans, and User Manuals. Proficient in coordinating with stakeholders and providing timely updates to clients
- Developed strong relationships with clients, fostering trust and long-term partnerships through professionalism and expertise.
- Maintained clear documentation of project progress, ensuring transparency among all stakeholders throughout the implementation process.
- Processed client satisfaction reports for completed implementation, analyzing data to discover possible areas of improvement in future projects.
- Travel as required to meet project needs and client engagements.
Principal Engineer Consultant
Sutherland Healthcare Solutions
01.2011 - 04.2016
- Directed and mentored a team of over 28 individuals, overseeing training, project assignments, and performance evaluations.
- Executed performance management strategies, ensuring quality results and optimizing resource allocation for cost-effectiveness.
- Monitored team performance and implemented proactive measures to enhance results, aligning with organizational goals.
- Developed and implemented plans for future periods, translating corporate objectives into functional and individual goals to drive success.
- Proficiently built, tested, implemented, deployed, and supported Allscripts Healthcare systems, including Electronic Health Records (EHR) and Electronic Medical Records (EMR).
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Demonstrated expertise in Allscripts EHR applications, including Orders sets, Clinical Documentation, Provisioning, Integration testing, Touchworks, and Patient Merges.
- Implemented Meaningful Use Stimulus Set components such as Stimulus Reports, Allscripts Referral Network (ARN), Patient Portal, Clinical Quality Measures (CQM), Population Health Management (PHM), and Immunization Registry or Syndromic Surveillance.
- Certified Meaningful Use Consultant, ensuring compliance and proficiency in relevant standards and practices.
Senior Associate
Wipro
12.2009 - 01.2011
- Provided expert assistance in resolving technical queries and issues related to the product, ensuring customer satisfaction and retention.
- Supported HP laptops and desktops, delivering prompt and effective solutions to enhance user experience and productivity.
- Assumed leadership responsibilities in the absence of the Team Lead, managing team performance metrics such as Average Handling Time and Service Level Agreements (SLAs) to uphold client standards and expectations.
Software Trainee
Calyx Soft Pvt. Ltd
07.2008 - 06.2009
- Day to day log file and trace file verification, monitoring and Application Health check-ups
- Single and multi-user application installations.
- Optimized code efficiency through effective refactoring techniques, increasing application speed and reliability.
Education
B. Tech - Computer Science & Information Technology -
JNTU
Hyderabad, India 01.2003 - 04.2007
Skills
Project Leadership
Certification
Certified Scrum Master
Timeline
Certified Scrum Master
12-2022
Technical Project Manager
Zenoti Pvt Ltd
03.2020 - Current
Senior Technical Lead
Infinite Computer Solutions
01.2017 - 02.2020
Senior Implementation Consultant
Napier Healthcare Solutions
05.2016 - 01.2017
Principal Engineer Consultant
Sutherland Healthcare Solutions
01.2011 - 04.2016
Senior Associate
Wipro
12.2009 - 01.2011
Software Trainee
Calyx Soft Pvt. Ltd
07.2008 - 06.2009
B. Tech - Computer Science & Information Technology -
JNTU
01.2003 - 04.2007
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