Sukumar Thapa
IT Infrastructure Technical Project Manager
Pune,MH
Summary
An Enterprising professional with Outcomes-focused and an exposure of around 22 + years across Professional services, IT Project Management, IT Service Management, ITES - Business Process Outsourcing, Telecom, Network and Communications industry. Putting “customer success” at the centre of all decisions ensures that businesses realize the true value and expected benefits from their change investment.
Technical management professional prepared for demanding projects. Proven track record in driving technology initiatives, ensuring timely delivery, and aligning with business goals. Strong focus on team collaboration and delivering impactful results. Adept at navigating dynamic environments, leveraging expertise in project planning, risk management, and stakeholder communication. Known for adaptability and reliability in achieving project success.
Overview
22
22
years of professional experience
9
9
Certifications
Work History
Technical Project Manager
Fiserv India Pvt Ltd, Pune
10.2023 - Current
- Manages the delivery for small and large integrated solutions involving multiple stakeholders.
- As a Technical Project Manager, I bridge the gap between engineering teams and business stakeholders, ensuring projects meet technical requirements, deadlines, and goals.
- As a Technical Project Manager leading a team of individual contributors who are rationalizing and driving multiple projects to deliver key milestones and meet deadlines as per the SOW.
- Orchestrating the planning, execution, and delivery of complex data center migration and server upgrade programs for Fiserv's network infrastructure.
- Working with cross-functional teams, such as app owners, BU stakeholders, to streamline and accelerate delivery, and adhere to the project plan while meeting agreed milestones.
- Tracks and manages manifest definitions, release integration, timing, scope, and delivery.
- Provides ongoing updates (with data) on the state of delivery.
- Proactively manages all dependencies, ensuring all outputs are production-ready at launch.
- Drive the overall strategy and teams inside and outside of your organization to deliver the expected results.
- Develop and communicate a vision that supports the broader departmental and organizational vision.
- A deep understanding of the platform, the integration patterns, the organizational capabilities, and the company-wide assets that can be leveraged to provide technical solutions to customer problems.
- Stay on top of tactical execution, rigorously inspecting the delivery plans and execution metrics of your TPMs.
- Manage escalations, and actively encourage the development of your technical teams involved in delivery.
- Drives execution of an outcome from inception through successful delivery, and keeps abreast of the evolving technology landscape.
- Understands the needs of the engineers and technical operations teams, who have to build, maintain, and operate the services and technical assets.
- Plays an active role in mentoring and recruiting others, as well as ensuring your team's knowledge gaps are managed.
- Facilitated strong team collaboration through effective meeting management, open communication channels, and timely resolution of conflicts or issues.
- Collaborated closely with cross-functional teams to ensure seamless communication and information sharing throughout project lifecycles.
- Demonstrated strong leadership skills by effectively managing diverse teams and maintaining high levels of motivation, even during challenging periods of significant change or tight deadlines.
- Communicated project plans and progress to key stakeholders and project contributors.
- Accomplished client goals by providing quality technical projects.
- Successfully delivered multiple high-profile projects on time, ensuring client satisfaction and fostering long-term relationships.
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
Project Manager
Capita Technologies Ltd, Pune
06.2018 - 10.2023
- Project Manager for CAPITA and its internal/external customers.
- Manages the delivery for small and large integrated solutions involving multiple stake holders
- Managing End to End projects, full project life cycle ownership and successful project delivery will include full implementation from initiation to deployment for one major or several minor initiatives simultaneously
- Experience in Agile and Waterfall
- Responsible for the successful delivery of a complex project or multiple projects, ensuring the appropriate level of governance is followed
- Provide leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones
- Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives
- Report on project success criteria results, metrics, test, and deployment management activities
- Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence
- Manage the day-to-day project activities and resources and chairs the project management team meetings
- Provide status reporting regarding project milestones, deliverable, dependencies, risks, and issues, communicating across leadership
- Identify and develop trusted adviser relationship with project and program stakeholders, sponsors, and university stakeholders
- Coach, mentor, motivate and supervise project and program team
- Nature of projects:
- Implementation projects, Governance Projects, Server Build (Physical & Virtual), Migration, Network configuration, Server’s capacity upgrade
- Data-Centre Migrations projects (build Parallel environments as well as relocation of customer equipment’s from one DC to another) including Cloud solution & Cloud Migration
- Full and partial Server decommission. Back up & Storage activities
- Disaster Recovery Test & PEN Test, Remedy Integration & SAP Reporting
- Server de-racking and Decommission sub domain.
- Application Migration (O365).
- Capita Insurance Phoenix and Royal London - BA Domain Controller Upgrade
- Build and Deploy New Servers / Domain Controllers.
- CCM - Citrix Firewall Changes - Capita access at Zurich
- TFL - Managed Print Solution - Tower Court Coventry -network connectivity between the user devices and capita to install the software
Project Lead
Tech Mahindra Limited
12.2013 - 06.2018
- Have worked on multiple complex client projects as Project Manager and ITSM solution expert.
- Participate in the initial sales meeting to give inputs from transition before project contract signature.
- Created transition Project Plan, Dashboard, and project charter to document responsibilities for various internal and external teams along with definite schedule for various activities.
- Review the contract scope and key activities and work on a transition solution with the internal team and assign ownership through project charter.
- Conduct initial requirement gathering and identify tools and processes required.
- Ensure Project compliance by various stakeholders and per the Project plan.
- Discuss the Project dashboard with the stakeholders on timely basis.
- Defined processes and tools best suited to each project. Created detailed project road maps, plans, schedules and work breakdown structures.
- Identified and worked to resolve conflicts to ensure successful completion of the overall project, with emphasis on resolving issues with subcontractors.
- Provided timely project status updates to the Stakeholders.
- Maintain and update project documents (Project plan, RAID log, Minutes of Meeting, Cost Tracker, Stakeholder details, Scope document).
Senior Project Analyst
Deloitte Touché Tohmatsu India Private Limited
07.2010 - 06.2013
- Worked as a Project Lead in Program/ Projects Team.
- Responsible for quality of service delivery for 11 Global Risk Applications across 48 Member Firms of Deloitte Touché Tohmatsu.
- Service Transition of a revenue generating process Deloitte Audit Application (SME) from Czech Republic to India.
- Involved in Problem & Incident management for severity 1 & high impact severity 2 incidents
- Documenting the Major Incident Handling, this includes maintaining action and event log. Also ensuring that the Incident report is updated with accurate information and sent to the client and internal stake holders on time.
- Co-ordinate with the client on conference calls for any project related issues, workforce scheduling / management, outage issues. Assist in implementation of new procedures, to ensure smooth transition.
- Provided Global training to the onsite and offshore teams as per the Project requirements
- Co-coordinating with delivery and support teams to ensure speedy resolution of incidents, within the SLA.
- Worked with Product Planning, Development & Project Management Team on weekly review meetings to discuss improvement process plans, any areas which need improvement to provide great customer experience to our clients globally.
- Involved in Automation project for creating email into ticket for all Deloitte Practitioners globally hence saving the effort of creating tickets by the level 1 team.
Advance Resolution Expert (B1)
Dell International Services Ltd
10.2005 - 07.2010
- Handled a team of 18+ members as REX for driving FCR and CE.
- Working as a Resolution Expert (B1) handling Escalations, unresolved issues like Operating system, driver’s installation, and other hardware installations complete end to end support.
- Working as Platinum Club Member (B1) Advance Resolution Expert completely customer facing role addressing their issue software and hardware.
- To provide hard core technical level support to Dell Customers using XPS Systems.
- To provide hard core technical level II support for the Onsite client Technicians
- DSP: (Bantec and Qualexserv) the Onsite Service Engineer who visit customers place for replacing parts.
Customer Support Specialist
Wipro Pvt. Ltd
11.2003 - 09.2005
- To provide Software and Hardware support on Technical issues related to Desktop, Laptop and Peripherals.
- Supported a team as a Resolution Expert where I used to call back customer for their unresolved issues.
- Updating daily tracker for key call drivers and providing CE Report to the AM on weekly basis.
- Sending feedback to the DSN Tree and suggesting resolution steps for key call drivers so that SME team can update the DSN tree in a timely manner.
Education
Bachelor of Science - Mathematics, Computer Science And Statistics
Bhartiya Vidya Bhavans
Hyderabad, India 04.2001 -
Skills
Project Management Lifecycle (Initiation to Closure)
Stakeholder Engagement & Communication
Risk Identification & Mitigation
IT Infrastructure Upgrades & Migrations
Service Transition & Operations
Agile & Waterfall Methodologies
Problem Solving & Decision Making
Time & Resource Management
Stakeholder communication
Team management
Technical troubleshooting
Cross-functional team coordination
Project leadership
Technical project planning
Risk mitigation
Project management
Release planning
IT infrastructure
Requirements analysis
Resource coordination
Stakeholder relations
Cost estimation
Vendor relationship management
Sprint planning
API integration
Project budget allocation
Strategic planning
Schedule management
Problem-solving
Team leadership
Project planning
Change management
Project tracking
Client relations
Written communication
Root-cause analysis
Documentation and reporting
Communication planning
Problem-solving aptitude
Conflict resolution
Decision-making
Work Planning and Prioritization
Continuous improvement
Effective communication
Team collaboration
Budget control
Certification
Prince 2 Foundation & Practitioner (July 2015)
Timeline
Technical Project Manager
Fiserv India Pvt Ltd, Pune
10.2023 - Current
Project Manager
Capita Technologies Ltd, Pune
06.2018 - 10.2023
Project Lead
Tech Mahindra Limited
12.2013 - 06.2018
Senior Project Analyst
Deloitte Touché Tohmatsu India Private Limited
07.2010 - 06.2013
Advance Resolution Expert (B1)
Dell International Services Ltd
10.2005 - 07.2010
Customer Support Specialist
Wipro Pvt. Ltd
11.2003 - 09.2005
Bachelor of Science - Mathematics, Computer Science And Statistics
Bhartiya Vidya Bhavans
04.2001 -