Kiran Shinde
Summary
Experienced professional with 14+ years of expertise in project management, specializing in product delivery, card management, and developing new business opportunities within the payment domain. Demonstrated ability to lead cross-functional teams and consistently achieve successful project outcomes. Proven track record of delivering high-quality results within tight deadlines and budget constraints. Skilled at identifying and capitalizing on market trends to drive revenue growth and enhance customer satisfaction.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Sr. Analyst - Product Delivery
Mastercard
03.2022 - Current
- Lead MPGS merchant integration of payment gateway, API's & other payment stacks for South East Asia and South Asia Customers
- Work closely with projects on merchant-specific initiatives that involve integration development
- Responsible for making process notes, integration/ interface documents and communicating them to clients/ internal operations team members
- Liaising with Product management
- Product development team to implement the solutions; implement additional enhancements to the platform
- Conduct MPGS training for customers to onboard merchants in the Merchant Manager Portal(MM) and Merchant Administrator(MA) portal
- Responsible in resolving integration issues by utilizing Postman tools, Splunk, and other relevant resources
Product Manager
Euronet
04.2020 - 01.2022
- Drive the product and business-planning process across cross-functional teams
- Develop, implement and maintain production timelines across multiple stakeholders
- Drive the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning positioning, roadmap development, requirements development, and product launch
- Collaborate closely with engineering, production, operation and sales teams on the development, QA and release of products
- Write complete and detail-oriented product requirements documents, specs and user stories, ensuring clear communication of those requirements to the business, design, usability and development teams
- Work on products for Rupay-Ecom, ACS 3ds 1.0 and 2.0 for Visa/Mastercard
Associate Sr. Specialist
Mastercard
05.2016 - 03.2020
- Define scope, plan and drive customer processing implementation projects Like of new electronic payments processing business activities following the global project coordination methodology
- Act as a central point of contact for customers MasterCard customer representatives throughout processing implementation project end-to-end execution
- Oversee and manage customer delivery for a range of MasterCard products and solutions for the Asia Pacific Region, working with the country and account managers and market development team to prioritize these initiatives, and with other internal MasterCard functions when required
- Provide product and pre-sales support, to become a subject matter expert in a range of MasterCard products and solutions, and work with customers to plan effective program implementation
- Expertise in Handling BAU Core Projects - Migration, Key Activities, CHIP/Contactless/Magstripe, UAT Testing, Settlement and Clearing
- Expertise in Handling Emerging Products - MDES, EMS, ICCP, MPQR/MCQR
Associate Consultant
Infrasoft technology
10.2015 - 05.2016
- Define project scope, goals and deliverable that support business goals in collaboration with senior management and stakeholders
- Responsible and managing project management, process implementation and End to End Delivery banking for co-operative banks
- Responsible for support of ATM Switch, Card management, reconciliation, SMS and Mobile Banking and related surrounding applications
- Handles multiple customer disputes and provide resolution in timelines basis
- Investigating Acquiring Claims & Adjustment to take Appropriate Action (Acceptance/Rejection) on Case
Sr. officer
Mphasis
11.2012 - 09.2015
- ATM Reconciliation
- Reconciliation of ATM's within the cut off time for respective Branch EOD
- Provides Remote Support to CD vendor & Measurable actions taken if required with Network Management
- Taking corrective measures to solve the error in the accounts related to reconciliation
- Processing cash credit to customers account by checking in EJ log, No excess cash report, Switch TXN status
- Reporting includes document and asset tracking reports such as dispute transactions, matched transactions, ATM totals, On-us/off-us reports and last but not least missing journals
- Coordinating with different banks for EOD and Cash loading related queries and Resolving a queries within TAT
Technical Support Engineer
Wipro Infotech
05.2011 - 05.2012
- Company Overview: [Client Euronet WorldWide Services PVT.LTD]
- Monitoring the ATM Health using tool so that call dispatch time, follow-up time & escalations, are maintained as per the escalation chart & the SLA Committed with the customer
- Check the call report on a daily basis to keep a track of the Call which is being abandoned
- Analysis of the reasons for the abandonment of calls and take corrective action
- Monitoring the tracking of FLM call delay report and analysis of delays to ensure corrective and preventive action
- Assessed customer bug and enhancement requests and prioritized development
- Coordinate with internal unit for the ATM replenishment schedule & first line maintenance by CIT agency and branch custodian
- [Client Euronet WorldWide Services PVT.LTD]
Education
BSC - I.T
Mumbai University
04.2007 - 04.2010
Skills
Leadership
Project Management
Customer Delivery
Negotiation
Client management
Stakeholder communication
Client relationship management
Decision-making
Team collaboration and leadership
Process improvements
Analytical thinking
Documentation and reporting
Project management
Awards
- Monthly Summit Award, 01/2014, Mphasis, Awarded with Monthly Summit Award for an outstanding performance
- Monthly Summit Award, 12/2014, Mphasis, Awarded with Monthly Summit Award for an outstanding performance
- Customer Focus, 04/2018, Mastercard, Successful Canara Bank's Migration Project
- Collaboration, 04/2018, Mastercard, Successful in Airtel ACS Migration Project
Timeline
Sr. Analyst - Product Delivery
Mastercard
03.2022 - Current
Product Manager
Euronet
04.2020 - 01.2022
Associate Sr. Specialist
Mastercard
05.2016 - 03.2020
Associate Consultant
Infrasoft technology
10.2015 - 05.2016
Sr. officer
Mphasis
11.2012 - 09.2015
Technical Support Engineer
Wipro Infotech
05.2011 - 05.2012
BSC - I.T
Mumbai University
04.2007 - 04.2010