Kiran Gejage
Mumbai
Summary
Results-driven Area Manager with proven expertise in operational management, team leadership, and customer service. Skilled in problem-solving, strategic planning, and enhancing operational efficiency to drive business success. Results-driven operations professional with expertise in inventory management, team leadership, and safety protocol implementation. Proven ability to enhance operational efficiency and foster positive customer relations.
Overview
10
10
years of professional experience
Work History
Area Manager of Operations
Stanza Living
PUNE
09.2025 - Current
- Implemented safety protocols to ensure a secure living environment.
- Oversaw inventory management for supplies and equipment needs.
- Facilitated communication between residents and management team.
- Analyzed operational workflows to identify areas for improvement.
- Assisted in planning community events to enhance resident engagement.
- Conducted regular meetings with department heads to review performance indicators, discuss issues and concerns and provide feedback.
- Established goals and objectives that aligned with overall business strategy and monitored progress against those goals.
- Managed operational activities of multiple branches, ensuring compliance with company policies and procedures.
- Trained staff on new procedures or processes related to their job functions.
- Trained staff on operational procedures and customer service standards.
- Coordinated maintenance schedules and service requests for residents.
- Managed daily operations for multiple residential properties.
Area Manager
Belgium Waffle
Mumbai
01.2025 - 12.2025
- Developed strategies for increasing sales, market share and customer satisfaction.
- Inspected store facilities regularly to ensure compliance with safety regulations and standards.
- Established strong relationships with vendors to secure competitive pricing and best quality products.
- Resolved conflicts between employees or customers in a professional manner.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
- Collaborated with other departments such as Human Resources or Marketing on initiatives related to Area Management duties.
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Evaluated schedules, orders and forecasts to plan processes and meet timetables.
- Coordinated with store managers to develop plans for improving operational efficiency.
Store Manager
Pizza Hut
Mumbai
01.2024 - 12.2024
- Directed daily operations and developed staff schedules for seamless store functionality.
- Mentored team members on service excellence and adherence to procedures.
- Managed inventory levels through tracking, audits, and timely restocking.
- Executed marketing initiatives to highlight new menu offerings and specials.
- Monitored compliance with health regulations to ensure safety in food handling.
- Addressed customer complaints swiftly, fostering loyalty and positive experiences.
- Facilitated regular team meetings to align on policies and performance goals.
- Reviewed sales data to uncover trends for operational enhancements.
- Analyzed sales reports to identify trends and improve operational efficiency.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Assistant Store Manager
Taco Bell
Mumbai
04.2022 - 01.2024
- Assisted in managing daily operations of the restaurant.
- Trained and supervised team members on best practices.
- Ensured compliance with food safety and sanitation standards.
- Coordinated staff schedules to meet operational needs.
- Conducted inventory management and ordering processes.
- Supported marketing initiatives to promote menu items.
- Resolved customer complaints and enhanced service quality.
- Implemented training programs to improve staff performance.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Store Manager
Ola Foods
01.2021 - 03.2022
- Managed daily operations and staff scheduling for smooth store functioning.
- Trained and mentored team members on service standards and procedures.
- Oversaw inventory management, ensuring stock levels met demand effectively.
- Implemented marketing strategies to promote new menu items and specials.
- Ensured compliance with health and safety regulations in food handling.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Conducted regular staff meetings to communicate policies and performance expectations.
- Analyzed sales reports to identify trends and improve operational efficiency.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Assistant Store Manager
Burger King
Mumbai
10.2015 - 12.2020
- Forecasted customer demand to set prices or credit terms for goods or services.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Implemented campaigns and promotions to help with developing goods and services.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented successful business strategies to increase revenue and target new markets.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
BBA -
National Institute of Technical Management Studies
Nagpur ,MH05-2018
Bachelor of Arts -
D.G. Tatkare Junior College
Panvel , Navi Mumbai 03-2015
SSC
Shankarrao Chavan Vidyalaya And Junior College
Kamothe , Navi Mumbai 03-2011
Skills
- Inventory management
- Operational efficiency
- Vendor negotiation
- Staff training
- Customer relationship management
- Team leadership
- Problem solving
- Safety protocol
Languages
English
Intermediate (B1)
B1
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Timeline
Area Manager of Operations
Stanza Living
09.2025 - Current
Area Manager
Belgium Waffle
01.2025 - 12.2025
Store Manager
Pizza Hut
01.2024 - 12.2024
Assistant Store Manager
Taco Bell
04.2022 - 01.2024
Store Manager
Ola Foods
01.2021 - 03.2022
Assistant Store Manager
Burger King
10.2015 - 12.2020
BBA -
National Institute of Technical Management Studies
Bachelor of Arts -
D.G. Tatkare Junior College
SSC
Shankarrao Chavan Vidyalaya And Junior College