Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Interests
Tools
Timeline
Generic
Kiran Kumar Singarayakonda Tirumala

Kiran Kumar Singarayakonda Tirumala

Hyderabad,TS

Summary

Results-oriented project manager with 18+ years of IT experience delivering complex software solutions across Banking, e-commerce, and HealthCare. Expert in facilitating Scrum ceremonies, removing impediments, and coaching cross-functional teams to achieve high velocity and continuous improvement. Proven ability to drive Agile adoption, enhance team performance, and deliver customer-centric outcomes with strong stakeholder alignment.

Overview

1
1
Language
5
5
Certifications
18
18
years of professional experience

Work History

Associate Project Manager - Test Lead

HCLTech - Synchrony
10.2018 - Current
  • Strategic Planning: Creating detailed test plans, defining scope, and selecting methodologies
  • Team Leadership: Building, mentoring, and managing the QA team, allocating resources, and tracking performance.
  • Technical Oversight: Reviewing test cases, overseeing test execution (unit, integration, system), and identifying risks.
  • Progress Tracking & Reporting: Maintaining metrics dashboards, preparing test status reports, and communicating results to stakeholders.
  • Defect Management: Managing the defect lifecycle, prioritizing issues, and collaborating with developers to resolve them.
  • Process Improvement: Implementing and enforcing QA best practices and ensuring proper configuration management of test ware.
  • Stakeholder Communication: Acting as the single point of contact between testers, developers, and clients.
  • Led end-to-end QA strategy: test planning, scope definition, methodology selection.
  • Managed and mentored QA teams; optimized resource allocation and performance tracking.
  • Oversaw test execution (unit, integration, system) and proactive risk identification.
  • Directed defect lifecycle management and cross-team issue resolution.
  • Streamlined Agile/Scrum ceremonies; reduced sprint cycles by 15%.
  • Improved team velocity by 25% through Agile & SAFe coaching.
  • Managed CI/CD pipelines (Jenkins, Cloud Bees) and DevOps practices.
  • Drove continuous improvement, achieving 95% stakeholder satisfaction.
  • Managed concurrent projects; reduced timelines by 20% via smart scheduling.
  • Led UAT, pre-release activities, BRD reviews, and cross-team integration testing.
  • Defined KPIs, ensured governance compliance, and aligned test environments with production.
  • Strong stakeholder communication; single point of contact across QA, Dev, and business teams.
  • Achievements:
  • Enhanced project delivery times through strategic task prioritization contributing to an increase in efficiency.
  • Achieved a 95% stakeholder satisfaction rate through effective implementation of continuous improvement initiatives.
  • Reduced sprint cycle time by 15% through optimized Agile ceremony coordination.

Senior Tester

HCLTech - Computer Associates
10.2018 - Current
  • Software Troubleshooting, Product Testing, Customer Support
  • Provided assistance regarding software issues and spread awareness about computer security and virus protection.
  • Offered support through multiple channels including chat, email, and remote login for US Customers.
  • Managed inbound and outbound calls to troubleshoot and resolve issues efficiently.
  • Resolved various customer issues effectively, ensuring timely issue resolution for CA Internet Security Suite users.
  • Participated in testing of the beta version of the software.
  • Created informative Knowledge Documents (KDs) used for troubleshooting.
  • Contributed innovative product-related concepts such as 'folder lock' and 'master key', which were implemented by the development team.
  • Helped in improving the quality and stability of the product by identifying bugs and errors.
  • Served as a Level 2 technician, addressing a wide array of product issues.
  • Conducted knowledge-sharing sessions and onboarding for newly joined agents enhancing team expertise.
  • Standardized documentation processes to improve consistency and accuracy in reporting test results contributing to increased productivity.
  • Provided timely feedback on software issues during the testing phase.

Project Lead - Quality Assurance

HCLTech - USAA
01.2016 - 09.2018
  • Quality assurance, project analysis, stakeholder management, planning, Test process implementation, Collaboration and communication, Risk and defect management
  • Delivered analytical support for a portfolio of 10 projects, enhancing project outcomes with precise data analysis.
  • Contributed to the creation and streamlined project schedules, improving operational efficiency by 10%.
  • Partnered directly with project managers ensuring all project operations were in sync with strategic aims.
  • Directed the roll out of new software instruments, enhancing accuracy in project reporting by 25%.
  • Collaborated with product architects and key business partners across a cohort of leading healthcare organizations.
  • Orchestrated successful deployment and smooth release cycles through detailed planning.
  • Supported the development team by carrying out in-depth scenario assessments via collective collaboration.
  • Created exhaustive project blueprints that distinctly delineated overarching goals, timelines, budgetary considerations, potential risks, and victory metrics for all stakeholders.
  • Guaranteed timely delivery of critical project assets by closely tracking progress in relation to established milestones and recalibrating strategies as required.
  • Achievements:
  • Achieved a 10% increase in operational efficiency through the creation and management of optimized project schedules.
  • Improved project reporting accuracy by 25% via the leadership of new software tool implementation.

Test Lead

HCLTech - Tiffany & Co.
06.2013 - 08.2015
  • Testing, managing releases, defect resolution.
  • Authored thorough guides detailing software version alterations.
  • Successfully implemented Regression Testing in the EOM project.
  • Performed extensive testing on Compass application versions across multiple platforms.
  • Oversaw defect resolution processes.
  • Optimized test cases, improving the efficiency of manual software testing by 30%.
  • Collaborated with developers to expedite issue resolution, enhancing customer contentment.
  • Directed the deployment process for new software releases.
  • Conducted integration testing on Compass, Sterling, and JDE systems.
  • Executed multilingual webpage content testing across diverse languages.
  • Achievements:
  • Improved product to market time by 44%.
  • Reduced production defect rate from nearly 12% to just 2%.

Test Analyst

HCLTech - Model N
03.2010 - 06.2013
  • Quality analysis, test automation, documentation, support
  • Served as a quality analyst across various commercial domains, including MNI Contract Pricing, Rebates, MCO, Script Validate, and Compliance.
  • Developed workbook parameters and configuration forms to facilitate the backend processes for automation frameworks.
  • Took charge as the onsite Single Point of Contact (SPOC), leading and managing the team.
  • Automated manual test scripts utilizing the ACT tool, driven by detailed test cases.
  • Conducted knowledge transfer sessions for newly onboarded team members and generated comprehensive documentation regarding application functionalities and workflows.
  • Designed added value initiatives for clients, diminishing manual intervention in the workflow by 40%.
  • Implemented in-the-line testing procedures, assessing results to identify disparities in the output against current production techniques and application-specific tolerances.
  • Achievements:
  • Enhanced software quality by 33% through the creation and application of comprehensive test blueprints.
  • Reduced manual intervention in workflow by 40% through value-added initiatives.

Test Analyst

HCLTech - Microsoft
04.2008 - 02.2010
  • Testing, Platform Management, Stakeholder Coordination
  • Delivered high-caliber business solutions that enhanced the Group’s operational efficiency.
  • Managed office.microsoft.com across 37 markets, overseeing crucial updates, migrations, and enhancements.
  • Employed various platforms including Free Flow, Product Studio, X-cube, aDoc, Zorin, Wally, Valenk, and Office CMS.
  • Ensured end-to-end seamless workflow from authorship through publishing on the Office 14 platform.
  • Demonstrated expertise in platform testing and milestone quality within the Office Tools domain.
  • Utilized Microsoft technologies such as .NET, SQL Server, and SharePoint.
  • Developed comprehensive test strategies aligned with project requirements.
  • Participated in Scrum meetings to tackle challenges both offshore and onsite.
  • Conducted cross-browser testing.
  • Resolved migration related issues for migrated assets and managed missing content.
  • Executed different testing strategies based on project needs.
  • Coordinated meetings among BA, Development team, product owners, and other stakeholders.
  • Produced thorough documentation detailing project intricacies and processes.

Education

Bachelor of Technology - Computer Science and Information Technology

JNTU
Hyderabad, India
01.2007

Skills

Skill development coaching / Mentoring

Agile Methodologies / Scrum Practices / Scrum framework

Task delegation / Requirements gathering

Meeting facilitation / Project scheduling

Release / Change Coordination

Conflict Resolution / Problem Solving /Risk Assessment

Leadership and Empowerment

Vendor / Operational Management/Change Management

Project Management

Test Management / Quality Assurance

Release Management

Regression Testing /User Acceptance Testing

Full-cycle production management

QA processes, best practices, and automation frameworks

CI/CD, DevOps, and Agile testing practices

API testing (Postman, SOAP UI, RestAssured) and database validation

Manual, automation, performance, security, and UAT testing

AI/ML Exposure

UI/UX Designing for health insurance

Certification

SAFe - Agilist - (Scaled Agile - 2016)

Accomplishments

  • Secured Runner-up position in Hackathon - CodeQuest - 2025, demonstrating strong problem-solving idea using AI Tools.
  • Recognized as O2 League Award Winner, highlighting contributions to team success and organizational goals.
  • Designated Value Creation Champion, underscoring commitment to innovation and delivering impactful solutions.

Interests

Technology, Innovation

Tools

  • Jira
  • Octane
  • Postman
  • Jmeter
  • MySQL
  • Figma - Adobe XD
  • Selenium - IDE
  • Splunk
  • Confluence
  • Gatling
  • GitHub Copilot
  • PCF Monitoring
  • POS

Timeline

Associate Project Manager - Test Lead

HCLTech - Synchrony
10.2018 - Current

Senior Tester

HCLTech - Computer Associates
10.2018 - Current

Project Lead - Quality Assurance

HCLTech - USAA
01.2016 - 09.2018

Test Lead

HCLTech - Tiffany & Co.
06.2013 - 08.2015

Test Analyst

HCLTech - Model N
03.2010 - 06.2013

Test Analyst

HCLTech - Microsoft
04.2008 - 02.2010

Bachelor of Technology - Computer Science and Information Technology

JNTU
Kiran Kumar Singarayakonda Tirumala