Kiran Kumar Tungala

Senior Software & DevOps Engineer | ServiceNow Platform Specialist
Highly skilled and results-driven engineer with over 9 years of hands-on experience in Software Development, DevOps, and ServiceNow platform engineering. Passionate about building innovative, high-impact solutions with expertise in AISearch service design, workflow automation, and full lifecycle application development.

Proficient in automating and optimizing cloud infrastructure on AWS and Azure, with strong command of CI/CD pipelines, Infrastructure as Code (IaC), and configuration management using Puppet, Ansible, and Terraform. Experienced in containerization and orchestration using Docker and Kubernetes, supporting mission-critical systems across cloud and on-premises environments.

Known for a strong work ethic, dedication to quality, and the ability to thrive in fast-paced Agile settings. Proven track record of achieving project goals, enhancing code scalability, and fostering collaboration across cross-functional teams.

• Red Hat Certified System Administrator (RHEL 7) Trained
• Red Hat Certified Engineer (RHEL 7) Trained

• Bachelor of Technology, Computer Science Engineering, JNTU Kakinada, 08/01/10 - 05/31/14
• Higher Secondary School Examination, SVL Kranti Jr College, 08/01/08 - 05/31/10
• Secondary School Examination, Oxford EM School, 08/01/07 - 05/31/08

The information provided by me is true to the best of my knowledge.

• Handling Day to Day devops tools related issues like jenkins, ansible, puppet, eflow deployments.
• Handling bi-weekly environment Rolls using puppet to update code in environment.
• Creating new scripts using python to automate tasks that are manually done earlier.
• Creating new test cases for monitoring using selenium and python and update them as per tech dev.
• Handling build related issues in jenkins and deploy pipelines.
• Troubleshooting cdn related issues in environment as per QA testing.
• Creating blue-green architecture for deployments in the environment.
• Automated Size verification of the RPMs of the newly created packages Vs the previous version for the biweekly code deployment.
• A centrally controlled administrator triggering and monitoring the bi-weekly code deployment activity and controlling the code deployment jobs via Tools like Control-M.
• Provide Level 2 support for Production and Pre-production environment and troubleshooting applications and OS related issues.
• Monitoring using open source tools like Nagios, Solarwind WPM, Webfire, Red Hat Enterprise Virtualisation Manager (RHEV-M) portal.
• Wrote and maintained custom scripts to increase system efficiency and lower the human intervention time on manual tasks.
• Troubleshooting OS Performance Tuning related issues like Disk Space, CPU, Memory, Swap, kernel parameters, Disk space issue etc.
• Worked in Virtualisation tasks like migrating the nodes from KVM to OVirt, adding disk to servers, adding cores, sockets, RAM to servers.
• Configuring LVM to manage volume group, logical and physical partitions and importing new physical volumes.
• Routine Checks: Checking Error & System Directory Logs for smooth functioning of server, Logging Call with Vendor if found any critical hardware error, Resolving Day to day Tickets.
• Administrated various system level technologies including Network File System (NFS), Network Bonding, SAMBA, Apache and MariaDB.

• Father's Name: Mr. Tungala Basava Rao
• Date of Birth: 04/26/93
• Gender: Male
• Marital Status: Single