KIRANMOY MISRA
Chennai
Summary
Results-driven professional with 9+ years of experience excelling in overseeing daily operations and fostering teamwork to achieve collective goals. Proficient in implementing robust fraud controls to ensure the highest level of security and integrity in financial operations. Poised to contribute extensively towards an organization's success.
Overview
9
9
years of professional experience
Work History
Risk and Controls Manager
Axis Bank
02.2023 - Current
- Effectively managed and supervised daily operations of a compact vendor unit.
- Centrally collated and reviewed quality of hunter products, sharing findings with prevention team on a monthly basis.
- Proactively followed up with Regional Heads, ensuring acknowledgment and closure of loop for highlighted cases.
- Provided regular MIS updates regarding review findings and acknowledgements to the business.
- Utilized the MIS to create a comprehensive Dashboard.
- Pioneered collaborative efforts with seniors to analyze fraud trends, driving the successful implementation of robust processes for preventing fraudulent activities.
- Handled the daily submission process for CPFIR report with RBI.
- Investigated and responded to customer complaints regarding fraudulent activities via multiple communication platforms.
- Collaborated with merchants, peer banks, and customers to investigate and resolve cases of fraudulent transactions.
- Preparation of investigation reports based on fraud type by collating findings.
- Participated in collaborative discussions with Operations team to determine best practices for assessing temporary customer credit.
Fraud Risk Management, Fraud Operations Manager
Citi Bank
09.2019 - 02.2023
- Validated multiple instances of fraud investigation reports (IR) and police complaints (PC) shared by field operatives.
- Generated accurate and comprehensive XBRL reports for multiple instances of fraudulent behavior.
- Shared XBRL reports with Compliance Team for RBI submission.
- Maintained a consistent record of submitting reports on time to RBI.
- Produced a comprehensive FMR1 report detailing instances of fraud, sent directly to the RBI.
- Played an integral role in facilitating case updates through accurate preparation and submission of FUA (FMR 3).
- Maintained consistent accuracy and timeliness in the preparation of monthly MIS reports.
NPS Officer
CITI Bank
04.2018 - 09.2019
- Maintained high call quality standards by conducting checks with the NICE application.
- Efficiently managed work allocation while ensuring seamless content management and timely MIS preparation.
- Implemented transaction monitoring call-backs to verify customer account interactions and transactions for improved accuracy.
- Delivered specialized training sessions to ensure effective dissemination of product and process information within the team and Citiphone agents.
- Contributed to the Technology team's efforts in testing and optimizing different call scenarios.
- Utilized telephonic surveys to gain insights into customer needs and preferences.
- Managed customer interactions by conducting BU surveys for diverse groups such as Citi-Gold, Citi-Mortgage, NR and Citi-Priority.
- Contributed to enhanced service relationships by conducting surveys for portfolio councilors and relationship managers.
Banking Officer
CITI Bank
02.2017 - 04.2018
- Ensured prompt resolution of customer queries and complaints regarding banking and credit card transactions.
- Adapted sales techniques and strategies to effectively promote loans, insurance, and banking products to various customer profiles.
- Successfully processed a range of transactions on customers' accounts, ensuring accuracy and compliance with company guidelines.
Jr. ENGINEER -Product Support, Process-OD (Office Depot)
HCL
01.2016 - 02.2017
- Served as a point of contact for US-based business customers, utilizing E-mails and phone calls effectively.
- Liaised with vendors and facilitated smooth credit processing and timely deliveries for customer satisfaction.
- Enhancing customer support through a deep understanding of the logistics involved in this E-commerce sector.
Jr. ENGINEER -Product Support, Process-BT (British Telecom)
HCL
05.2015 - 01.2016
- Demonstrated expertise in delivering exceptional customer service and effectively troubleshooting various broadband issues for UK-based customers over the phone.
- Oversaw customer handling and provided support for the BT process.
- Resolved technical and broadband related issues by remotely accessing customer's equipment according to their needs.
Education
MBA - Human Resources Management
ALAGAPPA University
Karaikudi,Tamil Nadu, India01.2019
B.Tech - Computer Science & Engineering
Periyar Maniammai University
Thanjavur, Tamil Nadu, India01.2015
Class XII -
Jawahar Hr. Sec. School
Neyveli, Tamil Nadu, India01.2011
Class X -
Jawahar Hr. Sec. School
Neyveli, Tamil Nadu, India01.2009
Skills
- Fraud Detection
- Banking operations
- Regulatory knowledge
- Dashboard creation
- Evidence collection
- Background Checks
- Transaction review
- Compliance Management
Accomplishments
Aug 2021 – Silver award for Genesys project support –Citi Bank.
• Assisted Technology team in rigorous testing project, of an improved calling software installed to handle customer inbound and outbound calls.
Feb 2017 - Best debutant award for 9th February Cards batch at Citi Bank
• Outperformed in all the established metrics among the other new hires in the production environment.
Professional Highlights
- Team player
- Practical and goal oriented
- Good Communication skills
- Realistic with good work ethics
- Agile and enthusiastic in learning new concepts
Languages
Bengali
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Affiliations
- Photography
- Reading books
- Travelling
Personal Information
- Date of Birth: 04/26/93
- Gender: Male
- Nationality: Indian
Disclaimer
I, Kiranmoy Misra, hereby declare that all the information furnished above is true to the best of my knowledge.
Timeline
Risk and Controls Manager
Axis Bank
02.2023 - Current
Fraud Risk Management, Fraud Operations Manager
Citi Bank
09.2019 - 02.2023
NPS Officer
CITI Bank
04.2018 - 09.2019
Banking Officer
CITI Bank
02.2017 - 04.2018
Jr. ENGINEER -Product Support, Process-OD (Office Depot)
HCL
01.2016 - 02.2017
Jr. ENGINEER -Product Support, Process-BT (British Telecom)
HCL
05.2015 - 01.2016
MBA - Human Resources Management
ALAGAPPA University
B.Tech - Computer Science & Engineering
Periyar Maniammai University
Class XII -
Jawahar Hr. Sec. School
Class X -
Jawahar Hr. Sec. School
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