Hi, I’m
Kiran Murlidhar Ahuja
Front Office Manager / Operation Manager
Pune
Summary
Productive Front Office Manager with excellent skills in guest service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
14
years of professional experience
Work History
Vivanta by Taj Hinjewadi ( IHCL Brand)Pune
Front Office Manager
10.2022 - Current
Job overview
- Delivered performance reviews, recommending additional training or advancements.
- Prepared reports to assist General Manager with key decision making and strategic operational planning.
- Standardized office structures and processes to promote collaboration and increased performance.
- Analyse data related to administrative costs and spending trends to prepare budgets for personnel.
Ginger Hotel Pimpri ( IHCL Brand )Pune
Individual Hotel In Charge
09.2021 - 09.2022
Job overview
- Managed 60 numbers of employees, overseeing hiring, training and professional growth of employees.
- Drove operational improvements which resulted in savings and improved profit margins.
- Vendor Management.
- Handling various Audits and legal compliance.
- Identified issues, analyse information and provided solutions to problems
Ginger Hotel Wakad ( IHCL Brand )Pune
Assistant Hotel Manager
05.2018 - 09.2021
Job overview
- Booked large groups for seminars, conferences and other events, providing best available room rates.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Prepared monthly audits for review.
- Established internal databases and record management systems to enhance accuracy and integrity of documentation and data
- Hired and trained new employees, demonstrating best methods for serving clients and guests
- Prepared monthly reports audits for review
- Oversaw day-to-day operations of 128-room hotel with staff of 60 employees
Vivanta by taj Hinjewadi ( IHCL Brand )Pune
Duty Manager
04.2015 - 05.2018
Job overview
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Initiated plans to improve customer relations, quality standards and service efficiency
The Executive CentrePune
Client Service Team Leader
11.2014 - 04.2015
Job overview
- Monitored company inventory to keep stock levels and databases updated
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Collaborated with team members to achieve target results
Orchid and Vits HotelPune
Duty Manager
04.2014 - 10.2014
Vivanta by Taj Blue Diamond HotelPune
Trainee Duty Manager
09.2010 - 02.2014
Ginger Hotel PimpriPune
Front Office Associate
08.2008 - 06.2010
Education
Metro Politan CollegePune
BSc Hotel Management
04.2006 - 04.2023
Skills
Budgeting
Hotel Operations
Analytical skills
MS Office
Communication
Time Management
Oral and writing communication
Workflow planning
Business administration
Relationship building
Financial Management
PMS - SAP / Opera / Fidelio
Documentation and control
Timeline
Front Office Manager
Vivanta by Taj Hinjewadi ( IHCL Brand)
10.2022 - Current
Individual Hotel In Charge
Ginger Hotel Pimpri ( IHCL Brand )
09.2021 - 09.2022
Assistant Hotel Manager
Ginger Hotel Wakad ( IHCL Brand )
05.2018 - 09.2021
Duty Manager
Vivanta by taj Hinjewadi ( IHCL Brand )
04.2015 - 05.2018
Client Service Team Leader
The Executive Centre
11.2014 - 04.2015
Duty Manager
Orchid and Vits Hotel
04.2014 - 10.2014
Trainee Duty Manager
Vivanta by Taj Blue Diamond Hotel
09.2010 - 02.2014
Front Office Associate
Ginger Hotel Pimpri
08.2008 - 06.2010
Metro Politan College
BSc Hotel Management
04.2006 - 04.2023