Kirthi Agarwal
Hyderabad
Summary
Dependable candidate with proven ability to manage multiple priorities effectively. Demonstrated success in meeting team goals through organized practices and a positive attitude. Skilled in adapting to new challenges and working under pressure to enhance organizational performance.
Overview
13
13
years of professional experience
Work History
AIT Auditor
Amazon Development Centre
Hyderabad
07.2023 - 05.2024
- Analyzed data discrepancies to ensure accurate reporting and adherence to standards.
- Collaborated with cross-functional teams to identify areas for process improvement.
- Reviewed operational processes and recommended enhancements for efficiency.
- Prepared detailed audit reports highlighting findings and recommendations.
- Monitored internal controls to mitigate risks within financial operations.
- Ensured timely completion of all assigned tasks within set deadlines.
- Maintained confidentiality of company information obtained in audit assignments.
- Conducted audits on internal controls and developed reports on findings.
- Drafted reports summarizing audit results while highlighting any irregularities or inconsistencies found during the process.
- Audited and reviewed transactions and cases to ensure accuracy, policy compliance, and adherence to Amazon’s internal guidelines
- Utilized internal tools and Microsoft Excel/Word to maintain audit records, reports, and documentation
US Case Specialist
Amazon Development Centre
Hyderabad
04.2022 - 07.2023
- Specialist for Disability and Leave Services
- Worked in DLS team and was responsible for handling medical related leaves of employees, As a team we were responsible to check their paperwork and release their payments if applicable under STD
- Actively listened to employees' requests, confirming full understanding before addressing concerns
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Collaborated with team members to achieve target results
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used Microsoft Word and other software tools to create documents and other communications
- Handled 30-40 calls per day to address customer inquiries and concerns.
CRC Sr. Associate
Amazon Development Centre
Hyderabad
10.2020 - 04.2022
- Associate for Employee Resource Centre
- Due to unexpected pandemic of Coronavirus in 2019, many families and employees of Amazon have been affected.
- Used to work on handling cases related to grievances of employees suffering with covid.
- Carried out day-to-day duties accurately and efficiently
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Identified issues, analyzed information and provided solutions to problems
- Demonstrated respect, friendliness and willingness to help wherever needed
- Used coordination and planning skills to achieve results according to schedule
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
Quality Specialist
Amazon Development Centre
Hyderabad
11.2018 - 07.2019
- Worked as Quality Specialist under Maps team
- I mainly dealt with technical placement of digital roads on maps of North American and European regions
- Collected and analyzed activity data and initiated, developed and recommended improvements to systems, processes and procedures to increase productivity and reduce cost
- Checked map layers to promote accuracy, identifying and marking errors and making corrections.
- Conducted data review and followed standard practices to find solutions.
Customer Service Associate
Amazon Development Centre
Hyderabad
09.2011 - 01.2012
- Assisted customers with inquiries and resolved issues efficiently.
- Collaborated with team members to improve service delivery processes.
- Educated customers about product features and services offered.
- Handled escalated customer complaints with professionalism and care.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Diploma - Fashion Design
Instituto Design Innovation
Hyderabad01.2017
Bachelor of Commerce - Commerce
Badruka College of Commerce And Arts
Hyderabad01.2015
Intermediate - CEC
Badruka Junior College
Hyderabad01.2012
High School Diploma -
St. Pious X Girls High School
Hyderabad01.2010
Skills
- Analytical and Critical Thinking
- Good Telephone Etiquette
- Attention to Detail
- Research and Analytical Skill
- Compliance Assessment
- Prioritizing & Planning
- Data analysis
- Internal auditing
Timeline
AIT Auditor
Amazon Development Centre
07.2023 - 05.2024
US Case Specialist
Amazon Development Centre
04.2022 - 07.2023
CRC Sr. Associate
Amazon Development Centre
10.2020 - 04.2022
Quality Specialist
Amazon Development Centre
11.2018 - 07.2019
Customer Service Associate
Amazon Development Centre
09.2011 - 01.2012
Diploma - Fashion Design
Instituto Design Innovation
Bachelor of Commerce - Commerce
Badruka College of Commerce And Arts
Intermediate - CEC
Badruka Junior College
High School Diploma -
St. Pious X Girls High School