KIRTHIKA M
CHENNAI
Summary
Dynamic professional with expertise in travel insurance and operational reporting at TATA Consultancy Services. Proven leadership in team performance analysis and client engagement, enhancing service delivery. AWS Certified Cloud Practitioner with strong Excel skills, adept at resolving discrepancies and driving efficiency in high-pressure environments.
Overview
14
14
years of professional experience
Work History
Global Mobility Service (GMS)
TATA CONSULTANCY SERVICES
OFFICER
03.2022 - Current
- Provided travel insurance for onsite employees to ensure coverage during assignments.
- Compiled daily reports on host interactions to track operational efficiency.
- Prepared monthly PCR reports and invoice bills for accounting accuracy.
- Resolved reconciliation discrepancies daily to maintain financial integrity.
- Handled mail-related queries to facilitate effective communication.
- Processed HR updates regarding employee additions and deletions via email.
DPPF(AIS-US)-Project : Advertisement Information Service
TATA CONSULTANCY SERVICES
SUBJECT MATTER EXPERT (SME)
02.2013 - 03.2022
- Collected advertisement data from newspapers, magazines, TV, radio, internet, outdoor, and cinema across US.
- Provided process and culture training to new employees.
- Collaborated with client education team for offshore to onshore calibration.
- Conducted bi-weekly interactions with clients to present team performance metrics.
- Engaged weekly with clients to discuss root cause analysis of team performance.
Idea Customer service associate
TECH MAHINDRA
CUSTOMER SERVICE
03.2011 - 09.2012
- Executed postpaid and prepaid activation processes efficiently.
- Resolved customer queries and service requests promptly.
- Activated and deactivated value-added services based on customer preferences.
- Addressed postpaid billing inquiries to enhance customer understanding.
Education
BA - ENGLISH LITERATURE
QUIAD-E-MILLATH GOVT COLLEGE FOR WOMEN
01.2010
Skills
- AWS Certified Cloud Practitioner
- Leadership and supervision
- Team performance analysis
- Travel insurance expertise
- Excel proficiency
- Operational reporting
Languages
English, Tamil, Telugu
Disclaimer
I solemnly declare that the information in this resume is true to the best of my knowledge and belief.
Place : Chennai Date :
Timeline
Global Mobility Service (GMS)
TATA CONSULTANCY SERVICES
03.2022 - Current
DPPF(AIS-US)-Project : Advertisement Information Service
TATA CONSULTANCY SERVICES
02.2013 - 03.2022
Idea Customer service associate
TECH MAHINDRA
03.2011 - 09.2012
BA - ENGLISH LITERATURE
QUIAD-E-MILLATH GOVT COLLEGE FOR WOMEN
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