Kirthika Thangaraj
Customer Service Specialist
Bangalore
Summary
Experienced with handling customer inquiries and providing effective solutions. Utilizes communication and problem-solving skills to enhance customer satisfaction. Track record of maintaining positive client relationships and adapting to dynamic service environments.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist – Order Management
TE Connectivity India Pvt. Ltd.
01.2025 - Current
- - Manage end-to-end medical order processing including order entry, validation, fulfillment coordination, and shipment tracking.
- - Ensure 100% accuracy in documentation, pricing, product codes, and regulatory compliance.
- - Handle complex and high-volume orders and resolve discrepancies.
- - Collaborate with logistics, supply chain, warehouse, finance, and customer service teams.
- - Train and support junior team members.
- - Monitor KPIs such as SLA, TAT, order accuracy, and customer satisfaction.
- - Work with SAP, Salesforce, and CRM tools.
- - Prepare daily/weekly/monthly reports.
Lead Associate – Order Management
TE Connectivity India Pvt. Ltd.
01.2023 - 01.2025
- - Respond to customer inquiries and calls.
- - Coordinate urgent orders with planners and shipping.
- - Work with pricing, finance, and quality teams.
- - Process credit/debit notes, consignment orders, NRE orders, and proforma invoices.
- - Manage RMA and master data setup tasks.
- - Train new hires and manage escalations.
Senior Associate – Order Management
TE Connectivity India Pvt. Ltd.
01.2021 - 01.2023
- - Generate quotations in SAP (VA21) and TE.com.
- - Process manual orders (VA01) and validate purchase order details.
- - Manage manual change orders (VA02).
- - Handle GIS forecast, customer portals, and backlog reports.
- - Manage ASNs and part extensions (MM02/MM03).
Education
Bachelor - Computer Science
Kongu Engineering College
Masters - Computer Science
Navarasam College of Arts and Science
Skills
- SAP SD Module
- Customer relationship management
- Microsoft Excel
- Order fulfillment
- Salesforce
- Problem-solving
- Decision-making
- Task prioritization
- Building rapport
- Escalation management
Accomplishments
- Achieved the Star Performer Award for consistently delivering 100% quality and 100% turnaround time in order processing, reflecting outstanding efficiency, accuracy, and commitment to excellence.
- Recognized as a Key User for the EMEA region, certified for driving process improvements and streamlining workflows, showcasing strong expertise in operational optimization.
- Received special recognition and a spot bonus from the Regional Supervisor for exceptional handling of critical deliveries, demonstrating strong problem‑solving abilities, ownership, and timely execution under pressure.
Timeline
Customer Service Specialist – Order Management
TE Connectivity India Pvt. Ltd.
01.2025 - Current
Lead Associate – Order Management
TE Connectivity India Pvt. Ltd.
01.2023 - 01.2025
Senior Associate – Order Management
TE Connectivity India Pvt. Ltd.
01.2021 - 01.2023
Bachelor - Computer Science
Kongu Engineering College
Masters - Computer Science
Navarasam College of Arts and Science
Disclaimer
All information provided in this resume is accurate to the best of my knowledge. References and supporting documents can be furnished upon request.