KIRTI PURSWANI

Master's degree holder in Computers, with 2 years as a pre-sales business analyst/engineer. Proven expertise in market analysis, customer needs identification and crafting impactful sales strategies. Skilled in developing innovative solutions, effective communication and exceeding client expectations. Actively seeking opportunities to contribute technical prowess and drive success in a dynamic organization.

• Leadership
• Market Analysis
• Competitive Analysis
• Problem Solving
• Technology Research
• Strategic Thinking
• Product Demonstration
• Technical Presentation
• Customer Engagement
• Communication Skills

• Artificial Intelligence Concepts
• Watson & Cloud Foundations
• Watson Assistant Foundations
• Watson Discovery Foundations
• Watson Speech to Text Service V2

Awarded as a gold medalist, Topper of the university (BCA - 2017)

Major projects @ Streebo
Project 1: AI Virtual Assistant for NBFC (India)
Led the development of an AI Virtual Assistant for a leading NBFC in India, focusing on customer engagement for loan applications, tracking, and inquiries.
Key Contributions:

• Initiated Project: Presented a tailored pre-build asset in the first meeting, emphasizing industry relevance.
• Proof of Concept: Developed and showcased a POC addressing customer pain
  points, leading to successful buy-in during an 8-9 month sales cycle.
• Sales Success: Successfully secured client commitment, resulting in the signing of the Statement of Work for the implementation.

This experience highlights my proficiency in understanding client needs, steering extended sales cycles, and delivering impactful AI solutions in dynamic customer-facing environments.

Project 2: AI Virtual Assistant for Electricity Provider in the Philippines

• Led a successful initiative to develop an AI Virtual Assistant for a prominent electricity provider in the Philippines. The project aimed to streamline customer interactions through a chatbot, facilitating tasks like new connection applications, outage reporting, and responding to customer queries.
• Notably, the solution was designed to extract insights from unstructured data for prompt and accurate responses.
• Role Played: Played a key role in the end-to-end project lifecycle. Initiated the bid by submitting a compelling Request for Proposal (RFP), leading to our shortlisting.
• Conducted a pivotal Proof of Concept (POC) presentation, addressing customer pain points and showcasing the solution's capabilities.
• After a challenging seven-month sales cycle, secured the project by successfully signing the Statement of Work (SOW).
• This accomplishment underscores my expertise in navigating complex bidding processes and delivering tailored
  solutions.

Major projects @ Zoho

• Upon recently assuming the role of Presales Engineer within this organization, I underwent comprehensive training on various products. Subsequently, I assumed responsibility for overseeing the mid-market segment for three key products: Zoho CRM, CRM Plus, and Zoho One.
• This experience has honed my expertise in product knowledge and market engagement strategies, enabling me to effectively identify client needs and tailor solutions accordingly. My proactive approach and dedication to understanding the nuances of these products have contributed significantly to fostering client satisfaction within the mid-market and enterprise sector.