KIRTI SINGH
Jaipur
Summary
To emphasize on my capabilities and climb the ladder of success through sheer dedication, commitment and hard work. I look forward for a dynamic career in a challenging environment with tremendous potential for personal and organizational growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sr. Associate Research Analyst
Unthinkable Solutions LLP
09.2023 - Current
- Ensure the quality of each project daily by reviewing the data processed by the team and providing feedback on any discrepancies in the process
- For any new project, after receiving a briefing from the client, work on a few records and provide an analysis to the client
- Upon client approval, prepare the SOP and train the team
- Occasionally, the client provides requirements, and based on these, we run SQL queries to retrieve the necessary data
- Creating Salesforce reports by applying various conditions to evaluate the requirements
- Attending all client calls and addressing their questions regarding the current ongoing project
- Providing suggestions to the manager and client for improving the process and data quality
- Conducting thorough primary and secondary research to analyze problems from multiple perspectives
- Planning and conducting research based on the specific field, including managing data, conducting studies, and publishing findings.
Associate Research Analyst
09.2021 - 09.2023
- Work on firmographic enrichment of data, including company details, industry, and employee count, based on segment
- Working on Salesforce data validation and updating records in Salesforce, including updating AE, GTM territories, and other relevant information
- Worked on hierarchy relationships and updates in Salesforce
- Also responsible for segment Salesforce for data validation and data updates
- Using Datafox, DNB Hoovers for data verification.
Senior Research Analyst
Astegic Infosoft Pvt. Ltd.
10.2020 - 09.2021
- Research and analyze trends, opportunities, competitors and pricing to identify themes
- Develop, maintain and quality control databases and sources
- Researching market information and technical data according to requirement of client
- Research, prepare, and conduct data collection activities
- Provide analysis of trends and forecasts and recommend actions for optimization
- Develop recommendations to improve business operations going forward.
Customer Care Executive (Amazon. in Seller Support)
Teleperformance D.B.I.S
10.2019 - 10.2020
- Provides prompt, efficient and high quality service to Amazon Sellers through email, phone, and chat
- Demonstrates ownership of every Seller interaction to achieve successful first time resolution on all contacts
- Works with multiple technology applications and features to resolve Seller contacts
- Maintains high performance metrics such as quality, productivity, first contact resolution, and attendance
Executive (Electronics Department)
Soul Telecommunication Pvt. Ltd
06.2013 - 04.2015
- Execution, project planning, sharing the planning with various territory engineers and team
- Coordination with vendor teams to ensure effective work with in time line
- Provide customers and visitors with information on the company's services
- Scheduling and organize departmental project activities
- Create and deliver presentation to clients.
Education
Bachelors of Technology(ECE) -
CGI
Bharatpur01.2013
XIIth -
South Delhi Public School
New Delhi01.2009
Xth -
South Delhi Public School
New Delhi01.2007
Skills
- Salesforcecom
- Zoominfo, Datafox, D&B Hovers
- Performance monitoring
- Quality Control
- Training and mentoring
- Team Supervision
- Project Coordination
- Research abilities
- Sales Navigator
- New Hire Training
- Process Improvement
- Research
- Firmography
- Excel (Spreadsheet, V-Lookup, Pivot Table, Formatting)
- MS Office (MS Word , MS PowerPoint , MS Excel
Personal Information
- Husband's Name: Mr. Anil Singh
- Date of Birth: 07/17/1991
- Gender: Female
- Language: Hindi and English
- Marital Status: Married
Extracurricular Activities
Participated in Debate , Speech , Extempore at State and School level IIIrd Position in State level Debate Competition. IIIrd Position in English Extempore , Speech Competition. Ist Position in Debate Competition.
Certification
- Google Data analytics certificate
Timeline
Sr. Associate Research Analyst
Unthinkable Solutions LLP
09.2023 - Current
Associate Research Analyst
09.2021 - 09.2023
Senior Research Analyst
Astegic Infosoft Pvt. Ltd.
10.2020 - 09.2021
Customer Care Executive (Amazon. in Seller Support)
Teleperformance D.B.I.S
10.2019 - 10.2020
Executive (Electronics Department)
Soul Telecommunication Pvt. Ltd
06.2013 - 04.2015
Bachelors of Technology(ECE) -
CGI
XIIth -
South Delhi Public School
Xth -
South Delhi Public School
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