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Accomplished professional with a proven track record at Cognizant, leading teams and managing complex projects. Expert in strategic thinking and problem-solving, delivering high-quality results. Adept at training and mentoring, ensuring compliance and efficiency. Recognized for innovative solutions and strong analytical skills, driving success in order management and provider data management.
Project – Medtronic
Led and managed a team of 6 members and supported production activities.
Handled client escalations and ensured SLA compliance.
Coordinated with IT team to resolve system-related issues.
Maintained monthly KRA and team performance reports.
Provided document training and discussed process updates with clients.
Prepared and shared end-of-day MOM reports and organized team engagement activities.
Project – Abbott Laboratories
Handled customer complaints and performed complaint analysis.
Troubleshot issues and provided timely resolutions.
Resolved process-related queries and ensured smooth operations.
Conducted process training for team members.
Shared new updates and process changes with the team.
Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.
Acted as Point of Contact (POC) providing support to the team.
Processed provider ID verification and performed due diligence screening.
Worked as an internal auditor to ensure high quality and accuracy for client deliverables.
Completed tasks and projects efficiently while making independent decisions.
Maintained client KYC records and ensured compliance with procedures.
Handled client account queries and provided timely support.
Managed and verified legal documents as per defined guidelines.
Updated daily risk details and communicated with counterparties via email.
Training and mentoring
Strategic thinking
Creative solutions
Strong analytical skills
Problem-solving abilities
Innovative mindset
Process analysis
Decision-making
Problem-solving aptitude
Microsoft Excel Microsoft Word Microsoft PowerPoint Centricity Salesforce VMware Get Work