MADHURI B. S.

• Orders Allocation within the team
• Daily reporting, sending tracker, Audit check, Handling call with client
• Handling Team, Mentoring, Training on process, reporting
• Orders processing, Handling Escalation, helping team processing
• Process Improvement, interaction with sales and partner
• Helping hand to Leads and Managers
• Completed transition for New project Veritas
• Worked on UAT for new automation

• Checking with Distributor and reseller of their renewal contract extension and renew the same.
• Actively working as a frontline support for the renewals with checking the partner discount and other additional discount.
• Validating the quote by checking all the important fields as requested by management.
• Coordinate with End user for renewal order.
• Seeking approval from AM for discount and pricing related request.
• Working on Dashboards
• Dealing with the partner to have correct information on NDA and check the compliance policy.
• Segregate the partner as per the threshold limit according to the company policy in SFDC
• Overview the whole contract agreements and proceed further for filing in SFDC.
• Accountabilities

Processed customer quotes by generating quotations and securing internal approvals.

Converted customer agreements into orders while managing the creation of new and renewal orders.

Executed order bookings in Oracle R12 after conducting thorough validations.

Resolved CSV errors, including both soft and hard issues, before submitting orders.

Handled diverse RMAs such as hardware, service, bundle SKU, and OCR requests for end users and resellers.

Validated end-user data along with shipping and billing information to ensure accuracy.

Compiled shift enterprise handover reports for APAC, EMEA, and AMS regions.

Assisted new team members in case processing while sharing updates to enhance workflows.

Developed legal notices from reports of customers with overdue payments.

Compiled annual and quarterly credit monitoring reports for head office reviews.

Leveraged Business Objects, SAP, and Crystal Reports to gather master data for analysis.

Engaged with Indian offices in reviewing processes for credit operations improvement.

Collaborated with sales team to analyze results, resulting in increased revenue.

Executed license compliance through thorough product usage reconciliation requests.

Established key performance metrics in alignment with company benchmarks.

Facilitated business process enhancements by coordinating documentation across functional teams.

Managed customer complaint resolutions while coordinating updates for identified errors.

Facilitated presentations on process improvements and new updates, maintaining accurate documentation.

Engaged with Global Process Managers to implement process modifications effectively.