Detail-oriented individual with strong skills in compliance management and risk assessment. Proven ability to conduct audits, recommend process improvements, and foster a culture of accountability, driving efficiency and service delivery.
Overview
6
6
years of professional experience
Work History
Product Manager
ICICI BANK
MUMBAI
07.2025 - Current
Collaborated with cross-functional teams to establish product requirements and specifications.
Defined and executed cost-reduction strategies throughout product development lifecycle to enhance profitability.
Produced reports tracking progress against goals established by executive team members.
Branch Process Manager
ICICI Bank
Mumbai
05.2024 - 06.2025
Conducted comprehensive audits across multiple Mumbai branches to assess internal processes and compliance.
Identified operational risks and recommended improvements to enhance regulatory adherence and efficiency.
Led investigations into fraudulent activities, ensuring prompt corrective actions for noncompliance.
Strengthened internal controls by evaluating branch processes and enforcing best practices.
Collaborated with departments to improve service delivery and operational processes.
Documented branch processes and audit trails for regulatory review and future audits.
Implemented process enhancements to reduce turnaround times and optimize efficiency.
Fostered a culture of accountability through rigorous monitoring of compliance standards.
Process Manager
ICICI Bank
Mumbai
09.2022 - 04.2024
Managed process compliance across Mumbai branches, ensuring adherence to organizational standards.
Coordinated analysis of Compliance MIS reports to identify gaps and implement corrective actions.
Developed strong relationships with branch managers to promote best practices and resolve queries.
Collaborated with internal audit teams to prepare compliance reports and support audits.
Created risk assessment frameworks to proactively address compliance issues in branch operations.
Received promotion to Deputy Manager Level 2 for outstanding performance in compliance management.
ASSISTANT MANAGER
KOTAK MAHINDRA BANK
Mumbai
10.2019 - 03.2022
Oversaw branch operations, ensuring accuracy in financial transactions and cash flow management.
Supervised cash transactions, maintained records, and resolved discrepancies efficiently.
Provided exceptional service to customers, enhancing their transaction experiences within the branch.
Streamlined business processes, identifying growth opportunities to improve operational efficiency.
Developed customer loyalty through proactive team management and service strategies.
Strengthened merchandising efforts, driving customer engagement and increasing sales.
Conducted regular inventory counts to ensure accurate stock levels and forecast needs effectively.
Handled various operational services, including locker management, tax processing, and mutual funds.
Mortgage Relationship Manager at ICICI Securities Ltd (Transferred to ICICI Bank Ltd.))Mortgage Relationship Manager at ICICI Securities Ltd (Transferred to ICICI Bank Ltd.))