Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

KIRTI RANI

New Delhi

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

English Trainer (Professional Communication)Risk AnalystFincrime AnalystOperations Manager

Work Type

Full Time

Location Preference

RemoteHybrid
Location: New Delhi, India
Open to relocation: Yes

Salary Range

₹60000/yr - ₹200000/yr

Important To Me

Career advancementWork-life balanceFlexible work hoursWork from home optionStock Options / Equity / Profit SharingCompany CultureHealthcare benefitsPersonal development programsTeam Building / Company Retreats4-day work week

Summary

Results-driven FinCrime & Risk Operations professional with 3+ years of experience supporting payment investigations, chargebacks, dispute resolution, and risk escalation within high-volume environments at Amazon. Strong exposure to transaction monitoring, suspicious activity identification, customer due diligence, and compliance with SOPs, and regulatory standards. Proven ability to meet strict SLAs, maintain audit-ready documentation, and collaborate with compliance, fraud, and payments teams. Well-aligned for FinCrime, AML, and Financial Risk roles

Overview

3
3
years of professional experience

Work History

Driver Support Associate (Risk & Dispute Operations)

Amazon
05.2024 - Current
  • Investigate 50-70+ daily cases involving payment discrepancies, chargebacks, failed transactions, and delivery-related disputes
  • Perform transaction-level reviews to identify root cause, customer impact, and potential fraud indicators
  • Identify and escalate suspicious or high-risk activity in line with internal compliance frameworks
  • Maintain 100% adherence to SOPs, internal controls, and data accuracy standards
  • Consistently achieve 95%+ SLA and quality scores in a regulated, high-volume environment
  • Collaborate with payments, risk, and compliance teams to resolve complex cases
  • Reduced repeat dispute volume by 15% through accurate first-contact resolution

English Trainer (Professional Communication)

Pyramid Institute of Aviation
01.2021 - 01.2022
  • Delivered structured communication training to 100+ learners preparing for customer-facing and compliance-driven roles
  • Designed scenario-based case discussions to strengthen analytical thinking and decision-making
  • Improved learner performance and assessment outcomes by 30%

Education

Master of Arts - English

Maharshi Dayanand University
05-2014

Bachelor of Arts - English Honours

Delhi University
05-2012

High School - Commerce

Army Public School
04-2008

Skills

  • Transaction Monitoring & Alert Review
  • Chargebacks
  • Disputes & Payment Investigations
  • Fraud Detection & Suspicious Activity Identification
  • Risk Scoring & Case Prioritisation
  • AML / FinCrime Operations (Foundational)
  • Customer Due Diligence (CDD) & KYC Basics
  • Compliance with SOPs & Regulatory Controls
  • SAR Escalation Support & Risk Reporting
  • Case Management Tools (CRM / Internal Systems)
  • SLA
  • KPI & Quality Metrics
  • Audit-Ready Documentation
  • Cross-Functional Collaboration (Risk, Compliance, Payments)
  • Customer relationship management
  • Compliance adherence
  • Performance improvement
  • Safety management

Timeline

Driver Support Associate (Risk & Dispute Operations)

Amazon
05.2024 - Current

English Trainer (Professional Communication)

Pyramid Institute of Aviation
01.2021 - 01.2022

Master of Arts - English

Maharshi Dayanand University

Bachelor of Arts - English Honours

Delhi University

High School - Commerce

Army Public School
KIRTI RANI