Gaming
DEVARAPALLI ASWANTH
Deputy Manager - Risk Management
Bengaluru
Summary
Results-driven fraud and risk operations professional with experience in fraud risk management, financial crime investigations, and transaction monitoring across banking and digital payments environments. Experienced in handling complex fraud cases, mitigating payment and account risks, and improving fraud investigation workflows to reduce operational losses. Skilled in CDD/KYC, fraud prevention, stakeholder management, and team collaboration in high-volume risk operations environments, with a focus on operational excellence and continuous professional growth.
Overview
7
7
years of professional experience
1
1
Language
Work History
Deputy Manager - Risk Management
HDFC Life Insurance Company
Bengaluru
12.2024 - 06.2025
- Elevated team efficiency by approving critical, high-risk payouts exceeding ₹20 lakhs, securing disbursements to legitimate accounts, while implementing safeguards against fraudulent death insurance claims.
- Identified operational gaps and implemented strategic risk mitigation controls to minimize financial loss, while recommending targeted training initiatives to strengthen fraud detection and investigative effectiveness.
- Supervised large customer datasets to identify fraud indicators and improve risk detection processes.
- Trained junior staff members in optimal fraud detection practices and teamwork abilities, cultivating a supportive work environment.
- Presented actionable performance insights to team members and leadership by identifying process improvement opportunities, and recommending enhancements to investigation tools and procedures.
Fraud Investigation Analyst
PricewaterhouseCoopers Via Alois Solutions
Bengaluru
02.2024 - 12.2024
- Conducted 360 fraud reviews on system-generated alerts activated by threshold breaches for fraud types, including ATO, PTO, TOA, ID theft, and impersonation scams.
- Monitored high-risk transactions involving check deposits, ACH, wire transfers, debit cards, and credit cards to detect fraud and prevent financial losses.
- Executed comprehensive investigations into banking fraud cases, including first-party fraud, check fraud, wire fraud, and unauthorized Zelle transactions, utilizing analytical skills in reviewing transactional data to accurately classify fraud types.
- Performed comprehensive fraud remediation, incorporating documentation of findings, escalation of critical risks, and maintenance of investigation records for audit and compliance.
- Managed complex fraud case volumes by strategically prioritizing investigations to meet timelines, while ensuring quality standards exceed 90%.
Risk Investigation Specialist
Amazon Development Centre India Pvt Ltd
Hyderabad
10.2020 - 09.2023
- Investigated and assessed customer orders for the identification of high-risk transactions relating to account takeover (ATO), counterfeit or stolen payment cards, and electronic funds transfer fraud within the e-commerce sector to ensure the safety of customer accounts and payment methods.
- Recognized emerging fraud trends and fraudster techniques to enhance fraud prevention, resulting in an 80% reduction in financial losses related to chargebacks and bad debt exposure.
- Reviewed peer fraud cases, and helped improve investigation workflows to speed up case resolution and improve fraud detection quality.
- Implemented effective customer due diligence (CDD) procedures on newly opened accounts using a range of internal and external tools, detecting forged or altered documents submitted for new account openings involving identity theft, and establishing holds on suspicious accounts to prevent fraudulent activity.
- Engaged with impacted customers via secure email regarding suspicious account activity, and recommended security measures, including two-factor authentication, to mitigate future fraud incidents.
Customer Specialist, C360 - Uber
Concentrix
Visakhapatnam
05.2018 - 09.2020
- Handled first touch responses on all contacts linked to C360s, resolving escalated customer concerns and enhancing customer satisfaction through tailored solutions.
- Provided thorough, detailed support using various support platforms (email, chat, phone) to develop case details, analyze information, and present recommendations for internal actions to key stakeholders.
- Guided customers to appropriate departments for additional support, ensuring efficient resolution of inquiries.
- Investigated customer issues with products or services, identifying root causes and implementing effective resolutions.
Education
Bachelor of Technology - Mechanical Engineering
A.N.I.T.S, A.U.
Visakhapatnam, Andhra Pradesh04.2019
Intermediate - (M.P.C)
Narayana Junior College
Visakhapatnam01.2014
S.S.C -
Bhashyam Public School
Visakhapatnam01.2012
Skills
Fraud Detection & Prevention
Fraud Risk Management
Account Takeover (ATO) , Identity Theft
KYC & Customer Due Diligence (CDD)
Anti-Money Laundering (AML)
Enhanced Due Diligence (EDD)
Transaction Monitoring & Alert Review
Suspicious Activity Investigation
Fraud Analytics & Risk Assessment
Digital Payments & Banking Fraud Analysis
MS Excel
Accomplishments
Achieved all 8 core performance metrics in the BRI department at Amazon in 2022, contributing to an 80% reduction in chargebacks.
Consistently maintained quality scores above 90% at PWC.
Proposed a structured training approach for new investigators that was later adopted to improve onboarding efficiency and process understanding.
Interests
Learning new technologies
Personal Information
Timeline
Deputy Manager - Risk Management
HDFC Life Insurance Company
12.2024 - 06.2025
Fraud Investigation Analyst
PricewaterhouseCoopers Via Alois Solutions
02.2024 - 12.2024
Risk Investigation Specialist
Amazon Development Centre India Pvt Ltd
10.2020 - 09.2023
Customer Specialist, C360 - Uber
Concentrix
05.2018 - 09.2020
Bachelor of Technology - Mechanical Engineering
A.N.I.T.S, A.U.
Intermediate - (M.P.C)
Narayana Junior College
S.S.C -
Bhashyam Public School