Summary
Overview
Work History
Education
Skills
Websites
Certification
Personal Information
Timeline
Generic
Kirubakaran Shanmugam

Kirubakaran Shanmugam

Coimbatore

Summary

I am a 6X certified Salesforce professional with over 13 years of experience in Salesforce Functional. Development, Design and Architecture

Overview

11
11
years of professional experience
1
1
Certification

Work History

Salesforce Consultant

Freelancing
Coimbatore
05.2022 - Current
  • Led several implementation projects, managing the end-to-end process from requirement gathering to go-live.
  • Discovery sessions with stakeholders that include physicians, care coordinators, marketing users, sales reps, and billing users to analyze their business needs and translate them into functional requirements and system configurations.
  • Created detailed documentation including business requirements, process flows on the entire system flow that includes, data model, automation, and integrations (to NetSuite in case of core Sales/Service projects and to the EMR for the health cloud projects)
  • Create detailed business flow diagrams, data dictionary for each object, user stories, gap analysis, business priority, effort and lock down the scope.
  • Design comprehensive Salesforce solutions that align with business objectives, including customizations, integrations, and process improvements.
  • Designed and Developed in-house PSA solution for customers to manage their projects inside Salesforce
  • Led multiple health cloud projects for providers/clinics, developed experience cloud sites for patients, lab integration, encounter setup, care plan, member plan, medication and other health cloud features
  • Worked on variety of implementations including Sales, Service, Pardot, custom features like commissions, ERP features like Sales Order, Invoice, etc
  • Hands on experience in Salesforce configuration, Flows, Apex, SOAP/REST API development, Lightning, Reports/Dashboards, etc
  • Worked on all/most levels of a project life cycle from Pre-Sales, SOW, estimates, implementation, delivery and support

Staff Software Engineer

Baker Hughes
Bangalore
07.2017 - 05.2022
  • Led an in-house implementation team of 13 and act as a techno-functional backbone of the Salesforce platform that consists of 5000 Sales users
  • Responsible for understanding the end users requirements, converting them into user stories and actionable tasks for the development team
  • Worked with the commercial excellence team
  • Discuss the trade-off with the business leads so the structure doesn't impact the overall system performance/architecture.
  • Partnering with product owners to estimate, scope, prioritize and deliver 7 releases and ~350 user stories across the Salesforce platform per year
  • Identify the enhancements that can be done in the Salesforce instance and work with the business team to prioritize it
  • Led many clean-ups drives to clear technical debts like field, data, code refactoring, revamping test class implementation, no-code options, etc to remove bulk processing

Salesforce Sr Consultant

Honeywell Technology Solutions
Madurai
05.2015 - 06.2017
  • Technical Lead & Solution architect, development, support and enhancements consisting of 1500 users for all apps across HR Services
  • Individually lead the development team of 8 from vendor team and responsible for technical delivery
  • Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields
  • Implemented Service console, live agent, community, email-case, omni-channel and Salesforce Macros which are productivity feature for service agents
  • Implemented Shield Platform Encryption after evaluating multiple products to ensure 100% protection of PII data
  • Experience in working with number of stake holders like development vendor, IT project manager, business project manager, business leads, IT/Business partners

Sr Software Engineer

Accenture
Bangalore
07.2013 - 04.2015
  • Worked as a lead in break-fid and break-restore teams and representing CRM team in banking business
  • Actively involved with Business analysts, other developers, involved in enhancement of business modules using Standard and Custom Objects, formula logic, APEX classes, Triggers, Test Methods and writing SOQL queries

Education

Electronics and Communication Engineering -

Adhiyamaan Engineering College
01.2009

Skills

  • Salesforcecom Sales Cloud
  • Service Cloud
  • Health Cloud
  • Pardot
  • Lightning Integration
  • PSA
  • Business Analysis
  • Requirements Gathering
  • Solution Design
  • Stakeholder Management

Websites

Certification

  • Salesforce certified Administrator
  • Platform Developer 1
  • Platform App Builder
  • Sales Cloud Consultant
  • Service Cloud Consultant
  • CPQ Specialist

Personal Information

Title: Salesforce Professional

Timeline

Salesforce Consultant

Freelancing
05.2022 - Current

Staff Software Engineer

Baker Hughes
07.2017 - 05.2022

Salesforce Sr Consultant

Honeywell Technology Solutions
05.2015 - 06.2017

Sr Software Engineer

Accenture
07.2013 - 04.2015

Electronics and Communication Engineering -

Adhiyamaan Engineering College

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Kirubakaran Shanmugam