KIRUTHIKA ALAGAR
Training
Chennai,TN
Summary
Passionate Trainer with extensive knowledge of online training and proven success working with employees and management. Top-notch work ethic and analytical skills. Offering 8 years of experience in Banking Industry. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies.
Overview
6
6
years of post-secondary education
7
7
years of professional experience
Work History
Trainer, Senior Assistant Manager
Citibank N.A
Chennai, Tamilnadu
04.2018 - Current
- Trained Newly Hired employees on product, process, sales & Soft Skills.
- Handled over 10 batches, switching from 'face to face' to 'Virtual' classes flawlessly and maintaining positive attitude.
- Trained the existing employees on the other product or any new changes or process implementations.
- Emphasized the importance of soft skills & call handling to the new & existing employees.
- Educated employees on at-home methods to reach and maintain goals,crafting plans for long-term success.
- Various projects to Track the client Experience Metrics & internal metrics as well.
- Analyzed the need for training and track them on unit metrics like call handling Time, Customer satisfaction, Call Quality & etc.
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- Gathered and organized supplementary material to support structured lessons.
- Eliminated process gaps by implementing new methods of standardized training.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Identified and proactively solved internal problems related to employee turnover by revamping training approaches.
Assistant Manager
Citibank N.A
Chennai, India, India
01.2017 - 03.2018
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Mentored 18-member team in applying effective service & sales techniques and delivering top-notch customer service.
Senior Sales & Service Executive
Citibank N.A
Chennai, Tamilnadu
01.2015 - 12.2016
- Principally responsible to elucidate and sell banking products to Citibank customers and serve as a liaison between the bank and its customers.
- Troubleshooting potential problems.
- Handling inquiries related to a new client.
- Interaction with company’s customers to provide them with information to address inquiries regarding products and services.
- Display complete onus to the customer’s query and problem.
- Deliver service with requisite courtesy and accuracy.
- Ensure zero defects in the process.
- Ensure zero customer complaints.
- Escalate customer problem incidences.
- Adhere to service and sales policies Skills Content Creation.
- Have been trained in retail banking products: Banking, NR & Credit Card Hobbies Reading Novels and writing short stories.
Sales & Service Executive
Citibank NA
Chennai, TamilNadu
08.2013 - 12.2014
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated customers on promotions to enhance sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Achieved perfect adherence record throughout.
- Maintained customer satisfaction.
Education
B.E - Electronics & Communication engineering
Anna UniversityArignar Anna Institute Of Science And Technology
06.2009 - 05.2013
All India Senior School Certificate -
Kendriya Vidyalaya
04.2008 - 05.2009
Kendriya Vidyalaya
04.2006 - 03.2007
Skills
Outstanding Communication, Training, Content Creation, Excellent People management and Analytical skillsundefined
Accomplishments
- Handled the first Virtual Training in Citiphone across the APAC region.
- Supervised team of 20 staff members.
- Collaborated with stake holders in the development of AHT Project, NR metrix development Project, NPS/RSAT Improvement Project.
Timeline
Trainer, Senior Assistant Manager
Citibank N.A
04.2018 - Current
Assistant Manager
Citibank N.A
01.2017 - 03.2018
Senior Sales & Service Executive
Citibank N.A
01.2015 - 12.2016
Sales & Service Executive
Citibank NA
08.2013 - 12.2014
B.E - Electronics & Communication engineering
Anna UniversityArignar Anna Institute Of Science And Technology
06.2009 - 05.2013
All India Senior School Certificate -
Kendriya Vidyalaya
04.2008 - 05.2009
Kendriya Vidyalaya
04.2006 - 03.2007
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