KIRUTHIKA MURUGAN
Chennai
Summary
A customer-centric professional with over 2.5 years of experience in global customer support and technical problem-solving within the automotive industry. Proven expertise in handling international clientele, resolving complex queries, and ensuring utmost customer satisfaction for Nissan. Successfully managed relationships with Japanese and French counterparts, demonstrating exceptional cross-cultural communication, and adaptability. Eager to leverage this strong foundation in service excellence and safety awareness to deliver exceptional, safety-conscious hospitality as cabin crew for Etihad Airways.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Platform Architect & Design Engineer
Renault Group -RNTBCI
Chennai
06.2025 - Current
- Worked on vehicle platform and chassis design, focusing on safety-critical design and volume optimization.
- Ensured compliance with global engineering standards while supporting Renault counterparts for design validation and project requirements.
- Gained expertise in technical detailing, design accuracy, and safety awareness, essential for roles requiring strict protocol adherence.
Global After-Sales Customer Support Specialist
Nissan Motor Corporation-RNTBCI
Chennai
06.2023 - 06.2025
- Supported international after-sales clients, handling technical queries from Japanese and French counterparts with professionalism and efficiency.
- Acted as a key contact point for Renault and Nissan global teams, ensuring smooth communication between engineering and customer-facing teams.
- Managed and resolved a high volume of customer inquiries, demonstrating empathy and problem-solving skills to achieve high customer satisfaction.
- Strictly adhered to global service protocols, ensuring quality and consistency across all interactions.
Research Assistant
Universiti Teknologi PETRONAS (UTP)
Malaysia
01.2021 - 03.2022
- Machine-learning based corrosion prediction — developed a predictive model and risk-scoring system to prioritize inspections and improve industrial safety.
Business Development Intern
Startup Ecosystem
Bangalore
2020 - 2021
- Supported client outreach and market analysis, building foundational skills in understanding and addressing client needs.
Education
B.E. - Mechanical Engineering
Nanda Engineering College
01-2023
Skills
- Customer service
- communication
- Teamwork
- Adaptability
- Problem solving
- Multitasking
- Safety
- Empathy
- Leadership
- Innovation
- Design
- Analysis
- Collaboration
- Flexibility
- Creativity
Physical Attributes
Height 163
Weight 60
Languages
- English, Fluent
- Tamil, Native
- Malayalam, Native
- French, Basic
Websites
Certification
Fuel Cell System Design & Plug-in Electric Vehicle Project, Verzeo
Hobbies and Interests
- Swimming
- Gym
- Zumba
Achievements Volunteering
- Filed 7 Patents, including 4 for AI applications, demonstrating strong innovative and problem-solving capabilities.
- Active Member, Rotaract Club: Participated in and led community service initiatives, developing empathy and a strong sense of social responsibility.
- Member, SAE (Society of Automotive Engineers): Collaborated on team-based automotive design projects, fostering a spirit of teamwork and innovation.
- Featured as a 'Trending Employee' on the internal company portal (RNTBCI) for positive attitude and contributions to workplace culture.
Timeline
Platform Architect & Design Engineer
Renault Group -RNTBCI
06.2025 - Current
Global After-Sales Customer Support Specialist
Nissan Motor Corporation-RNTBCI
06.2023 - 06.2025
Research Assistant
Universiti Teknologi PETRONAS (UTP)
01.2021 - 03.2022
Business Development Intern
Startup Ecosystem
2020 - 2021
B.E. - Mechanical Engineering
Nanda Engineering College