Drawing, Editing work, Traveling, Meditation,Listening melody music
Kiruthikka S
Senior Process Executive (2A)
Chennai
Summary
An experience in US Mortgage Process with an overall experience of 2.7 years.
Passionate about achieving success in stimulating and challenging environments, with a strong commitment to professional growth and advancement. Dedicated to excelling in the field through hard work and a proactive approach to challenges. Aiming to contribute positively to team dynamics while continuously enhancing skills and knowledge. Prepared to leverage experience and determination to achieve outstanding results.
Overview
3
3
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Senior Process Executive (Level - 2A)
Infosys BPM LTD
08.2022 - 03.2025
- Working in the U.S. mortgage process, we will review and provide solutions to customer complaints and disputes.
- Working in the advocacy queue to verify documents and open disputes, depending upon the borrower inquiry.
- Provide day-to-day updates and ideas as needed to improve the Knowledge Guide.
- Maintain the timeline as provided and needed by onshore concerns.
- I got cross-trained and am working in the QWR (Qualified Written Request) queue, maintaining a one-day timeline.
- I got cross-trained in the CSAR Backup Queue to work on dispute and routing documents.
- I got cross-trained in the verbal CSAR queue.
- I got cross-trained in the Ombudsman queue, which will handle regulatory documents.
- Handing over credit bureau-related documents for assistance.
- Opening more disputes and maintaining 100% utility and production.
- I have cross-trained in credit bureau with E-Oscar.
- Joined as a Process Executive, and after a year, promoted to Senior Process Executive.
Education
MBA - HR
BHARATHIDASAN UNIVERSITY
Trichy Tamil Nadu 2025
Bachelor of Commerce - General
BHARATHIYAR UNIVERSITY, Gobi Arts And Science College
Gobichettipalayam, India 04.2001 -
HSC - Arts And Business Mathematics
Saru Matriculation Higher Secondary School
Sathyamangalam2019
SSLC -
Government Girls Higher Secondary School
Sathyamangalam, India2017
Skills
Effective Communication Skills, both verbal and written,
Effective problem resolution
Time Management,
Leadership,
Active Listening,
Proficient in Excel
Skilled in Microsoft Office tools
Skilled in creating professional documents
Decision making,
Innovative thinking
Effective team collaboration
Accomplishments
- Achieved Spot Award on March 2023
- Recognized Top performer of the Month of July 2023
Certification
Participate in ICAT Common Aptitude Test
Interests
Timeline
Participate in ICAT Common Aptitude Test
02-2026
Achieved Spot Award on March 2023 in Infosys BPM Ltd
03-2023
Senior Process Executive (Level - 2A)
Infosys BPM LTD
08.2022 - 03.2025
Bachelor of Commerce - General
BHARATHIYAR UNIVERSITY, Gobi Arts And Science College
04.2001 -
MBA - HR
BHARATHIDASAN UNIVERSITY
HSC - Arts And Business Mathematics
Saru Matriculation Higher Secondary School
SSLC -
Government Girls Higher Secondary School
Application Knowledge
- MS Office - Word, excel, PowerPoint
- Select Docs
- Black night Portal
- Select CE
- Eoscar Version 11
- Delinquency calculator
- Escalation Tracker
- Statement Viewer
Declaration
I declare that all the above information is correct to the best of my knowledge.