KISALAY JOSHI
Gurugram
Summary
Accomplished Salesforce Developer with over 6+ years of experience focused on Salesforce solutions across Sales Cloud, Service Cloud, Experience cloud, FSL and more. Expertise in Apex, Lightning Web Components, and enterprise integrations. Delivered scalable and secure applications while enhancing Salesforce environments
Overview
10
10
years of professional experience
Work History
Associate Software Engineer
Nagarro
11.2021 - Current
- Design and develop scalable Salesforce solutions using Apex, LWC, Aura, and asynchronous Apex.
- Delivered enterprise enhancements across Sales Cloud, Service Cloud, FSL, and Experience Cloud, optimizing support for global shipping and logistics operations.
- Led platform security improvements, increasing Salesforce Health Check from 54% to 90%.
- Built reusable Trigger, Logging, and Integration Frameworks, enhancing code quality and minimizing technical debt.
- Enhanced REST integration architecture with reusable utilities that adhere to Swagger/OpenAPI standards.
- Integrated Salesforce with Oracle and Softship through MuleSoft.
- Supported production environments for 10,000+ users, conducting root cause analysis for complex incidents.
- Participated in solution design, code reviews, Agile ceremonies, release management, and deployment activities.
- Automate deployment workflows with GitHub Actions and leverage GitHub Copilot and Claude Code to improve engineering productivity.
Software Engineer
DXC Technology
11.2019 - 11.2021
- Built Apex, Aura Components, REST APIs, and Platform Event integrations, enabling efficient approval workflows.
- Developed Salesforce solutions that streamlined Custom CPQ and Quote-to-Cash processes, enhancing operational flow.
- Collaborated with business stakeholders to scale Salesforce functionality and optimize production processes.
Associate
Accenture
03.2016 - 11.2019
- Developed and supported ASP.NET-based trade promotion management (TPM) and retail execution applications supporting consumer goods industry solutions, enhancing user experience and operational efficiency.
- Provided L3/L4 production support, conducted root cause analysis, and managed deployment and maintenance for enterprise applications, ensuring system reliability and performance.
- Collaborated with cross-functional teams to define project deliverables and adhere to timelines.
- Analyzed client requirements to create tailored solutions that met specific needs.
- Facilitated workshops to gather insights, ensuring alignment of stakeholder expectations.
Education
Bachelor of Technology - Electronics & Communication Engineering
Kumaon Engineering College
Almora, UttarakhandSkills
- Apex
- LWC
- Aura
- Batch Apex
- Queueable Apex
- Scheduled Apex
- REST API Design
- Salesforce integration
- Platform Events
- HTTP Callouts
- Swagger/OpenAPI
- Custom CPQ
- Sales Cloud
- Service Cloud
- Experience Cloud
- FSL
- Consumer Goods Cloud
- Enterprise development
- Data Migration
- CI/CD automation
- Git
- GitHub
- GitHub Copilot
- Claude IDE
- VS Code
- Postman
- Agile Delivery
- Jira
- Rally
- Workbench
- OWD
- Sharing Rules
- Profiles
- Permission Sets
- CRUD/FLS
- Flows
- Visualforce
- AI Code Assistance
- Development Tools
- Specification-Driven Development
- Specification-Driven Development
Salesforce Certifications
- Salesforce Certified Administrator
- Salesforce Certified Platform Developer I
- Salesforce Certified Data Architect
- Salesforce Certified Agentforce Specialist
Selected Achievements
- Improved Salesforce Health Check score from 54% to 90% through security hardening, audit remediation, and platform governance improvements.
- Supported enterprise Salesforce environments serving 10,000+ users while maintaining platform stability and resolving critical production incidents.
- Designed reusable Trigger, Logging, and Integration Frameworks to improve maintainability and standardize development practices.
- Standardized enterprise REST APIs using Swagger/OpenAPI documentation to improve API consistency and developer onboarding.
- Contributed to deployment automation using GitHub Actions and adopted AI-assisted development with GitHub Copilot and Claude Code.
Timeline
Associate Software Engineer
Nagarro
11.2021 - Current
Software Engineer
DXC Technology
11.2019 - 11.2021
Associate
Accenture
03.2016 - 11.2019
Bachelor of Technology - Electronics & Communication Engineering
Kumaon Engineering College