Kishan Bipin Patel
Ekostay
16
years of professional experience
Performance-driven, accomplished, and seasoned professional, offering over 16 years of effective management expertise and progressive leadership practices to all Homestay & Hotel Operations. Proven background in improving operational turnaround. Recognized as an efficient manager and team player who generates significant growth in & Homestay & Hotel revenue and effectively motivates personnel to provide superior customer service. An effective communicator with exceptional analytical and relationship management skills & adept at maintaining cordial business relations with government departments, regulatory authorities and other external agencies.
Work History
Pan India Operations Head
4 Years 10 Months- Look after the entire operations of villas asper company standards
- Look after structural of villas, housekeeping, and maintenance upkeeping.
- Onboarding property & Transformation of villas in sync with owner and vendors.
- Villa day to day operations management.
- Handling company daily income and expenses.
- Hire and provide training to the AGMs, Managers & Executives and Staff.
- Played a leadership role in hiring, training, evaluating, coaching, and counselling employees.
- Handle task scheduling, labor cost controls, and disciplinary procedures.
- Drive guest experience of all new properties in the cluster.
- Handling team of more than 350 employees.
- Driving company as per requirements and make sure all sops to be followed by entire team.
Area General Manager
4 Months- Look after the entire operations, including front desk, housekeeping, and maintenance.
- Hire and provide training to the Executives and Staff.
- Played a leadership role in hiring, training, evaluating, coaching, and counselling employees.
- Handle task scheduling, labor cost controls, and disciplinary procedures.
- Drive guest experience of all new properties in the cluster.
Sales and Operations Manager
1 Month- Efficiently enhanced productivity in Sales, Front office, Housekeeping
- Successfully retained lost business and boosted both top-line and bottom-line revenue.
- Remarkably improved overall guest satisfaction scores along with all service and product score.
- Performed RCA to eradicate quality related issues.
Duty Manager
1 Year 5 Months- Managed staff discipline and training; monitored staff, and took corrective action wherever necessary to resolve customer/client queries.
- Communicated standards of operational excellence to ensure the smooth running of the area whilst on shift.
- Implemented the company policies & procedures as well as adhering to health and safety legislation.
- Ensured through effective leadership and an efficient and profitable operation.
F O Executive
1 Year 10 Months- Initiated, developed, and cultivated strategic business partnership in order to meet customer expectations.
- Analyst cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.
- Checked registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.
- Approved the working schedule for the front office attendants and submits them to Front Office Manager.
F O Team Leader
5 Months- Verified all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy.
- Supervised all Front Desk employees ensuring guests are taken care of in a professional and friendly manner.
- Tr Duty Manager ( Holiday Inn Express- Chennai ) Aug 2014- Sep 2014
- Guest Service Associate ( Hoilday Inn Express- Ahmedabad ) Jan 2013- July 2014
- Performed a wide variety of job duties, including front desk/ reservations, concierge, PBX, banquet houseman, banquet serving on behalf of full service hotel and restaurant with banquet facilities.
- Gained hands-on knowledge and experience in front desk, housekeeping, security, restaurant and laundry operations.
Industrial Trainee
5 Months- Trained in all departments as a Trainee.
Education
BSC - Hotel Management
HSC
SSC
Skills
Hotel Management
Excellent Sales Leadership
Business Development
Leadership and Team Building
Strategic Planning and Implementation
Recruitment and Staffing
Client Relations Management
Financial & Operations Oversight
Guest Service Development
Multisite Operations Management
Training and Motivation
Budget Development and Administration
Accomplishments
- Achievements award received from Courtyard Marriott- Mumbai
- Employee of the Month for Sep 2013- Hoilday Inn Express
- Employee of the Month for July 2016- Sahara Star Mumbai
- Employees of the year 2023 - Ekostay
- Best award Yodha of the year 2025 - Ekostay
Interests
Football
Cricket
Badminton
Listening Music and Driving
Timeline
Pan India Operations Head
Ekostay
09.2021 - CurrentRead More
Area General Manager
OYO Hotels
08.2019 - 12.2019Read More
Sales and Operations Manager
Eulogia Hotel
06.2019 - 07.2019Read More
Duty Manager
The Fern Hotel
10.2017 - 03.2019Read More
F O Executive
Sahara Star Hotel
12.2015 - 10.2017Read More
F O Team Leader
Novotel
06.2015 - 11.2015Read More
Industrial Trainee
Courtyard Marriott
11.2010 - 04.2011Read More
Mumbai University
SSC
Read More
Mumbai University
HSC
Read More
Nashik University
BSC from Hotel Management
Read More
IT SKILLS
MS Office, PMS knowledge (IDS and Opera) and Internet Applications
PERSONAL
- Address A/ 201, Vrindavan Heights, Yashwant Viva Township, New Link Road, Vasai East 401209
- Date of Birth 29th Oct 1991