Aman Rana
New Delhi
Summary
Dynamic and seasoned professional with over 15 years of extensive experience in Hotel, Bar & Restaurant Management. Possessing a profound understanding of Food and Beverage Operations, I aim to leverage my expertise to drive excellence in hospitality services. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Operations Head Pan India
Cafe Delhi Heights
04.2023 - Current
- Led the overall operations of multiple restaurant chains, overseeing strategic planning, resource allocation, and performance management.
- Implemented operational best practices to optimize efficiency, reduce costs, and enhance customer satisfaction.
- Developed and executed initiatives to drive revenue growth and improve profitability.
- Provided leadership and guidance to operational teams, fostering a culture of excellence and continuous improvement.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
GM Operations Franchisee Head
Barista Coffee Company Limited
08.2022 - 03.2023
- Provided leadership and strategic direction to franchise operations, ensuring alignment with company standards and objectives.
- Implemented operational policies and procedures to drive consistency and excellence across franchise locations.
- Conducted regular performance evaluations and provided support to franchisees in achieving operational targets and maximizing profitability.
- Oversaw franchisee recruitment, training, and onboarding processes, ensuring compliance with brand standards and quality requirements.
- Managed staff recruitment and training, ensuring all employees were informed of company policies and procedures.
- Provided guidance regarding strategic decisions impacting long-term plans or objectives of the organization.
GM Operations
Cafe Delhi Heights & Dhansoo Café
11.2021 - 07.2022
- Led the overall operations of multiple restaurant chains, ensuring adherence to brand standards and achievement of business objectives.
- Developed and implemented operational strategies to optimize efficiency, reduce costs, and enhance customer experience.
- Oversaw the recruitment, training, and performance management of operational staff, fostering a culture of excellence and teamwork.
- Conducted regular audits and performance reviews to identify areas for improvement and implement corrective actions.
- Collaborated with other departments such as IT, HR, Accounting and Finance in order to coordinate efforts across teams in pursuit of common goals.
- Analyzed financial data such as budget reports, sales records, profit and loss statements. to identify areas for improvement or growth potential.
- Developed key metrics for evaluating success of various projects and initiatives within the organization.
- Reviewed marketing campaigns and associated materials prior to release in order to ensure accuracy of messaging and brand consistency.
Associate Operations Head
Cafe Delhi Heights
05.2020 - 11.2021
- Supported the operations team in implementing operational policies and procedures, ensuring compliance with company standards and industry regulations.
- Assisted in the development and execution of operational strategies to improve efficiency, reduce costs, and enhance customer satisfaction.
- Conducted performance reviews and provided feedback to operational staff, identifying training needs and opportunities for improvement.
- Collaborated with cross-functional teams to drive initiatives and projects aimed at optimizing operational performance and achieving business objectives.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Area Manager
Cafe Delhi Heights
12.2011 - 12.2020
- Oversaw multiple restaurant locations within the designated area, ensuring consistent operational excellence and adherence to company standards.
- Provided strategic direction and guidance to restaurant managers, supporting them in achieving performance targets and operational efficiency.
- Conducted regular site visits and audits to evaluate operational performance and implement corrective actions as needed.
- Collaborated with senior management to develop and implement business growth strategies, driving revenue and profitability across the region.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Supervised 900 employees, ensuring optimal productivity.
- Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
- Evaluated schedules, orders and forecasts to plan processes and meet timetables.
Restaurant and Bar Manager
Cafe Delhi Heights
03.2011 - 11.2011
- Managed restaurant and bar operations, including staff scheduling, training, and performance management.
- Ensured compliance with health and safety regulations and maintained high standards of cleanliness and hygiene.
- Developed and implemented strategies to enhance customer satisfaction and drive revenue growth.
- Conducted regular inventory checks and managed stock levels to minimize wastage and optimize profitability.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Monitored patron alcohol consumption to encourage safety.
Restaurant Supervisor
Amigo Restaurant Lounge and Dine
06.2010 - 02.2011
- Supervised restaurant staff, assigning duties and ensuring smooth operations during service hours.
- Managed cash transactions and conducted training sessions for staff.
- Implemented strategies to improve sales and enhance customer experience.
- Ensured compliance with food safety standards and maintained a clean and hygienic environment.
- Provided fast, friendly and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Established good customer relations and excellent service to build and retain loyal customers.
Senior Bartender
Little Italy
04.2008 - 05.2010
- Managed bar operations, including inventory management and customer service.
- Developed and implemented promotional activities to drive sales and increase revenue.
- Trained staff on product knowledge and service standards.
- Ensured compliance with alcohol licensing laws and regulations.
- Restocked beer and liquor regularly and after special events.
- Poured, mixed and blended pre-mixes for expected daily cocktail needs.
- Created signature beverages to increase revenue and patron loyalty.
Senior Bartender
Baci Restaurant Cafe Bar
05.2006 - 09.2008
- Managed bar area, including maintaining cleanliness and organizing stock.
- Provided excellent customer service and upsold products to increase revenue.
- Conducted regular stock checks and managed inventory levels.
- Ensured compliance with health and safety regulations.
- Restocked beer and liquor regularly and after special events.
- Poured, mixed and blended pre-mixes for expected daily cocktail needs.
- Created signature beverages to increase revenue and patron loyalty.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
Education
B.A. 2nd Year -
Shimla University
12th Standard -
Neugal Public Senior Secondary School Dharamshala, Himachal Pradesh
Certificate in Computer Applications -
Allianz Computer Institute
6 Months Bar Course -
Cocktails and Dream Institute
Skills
- Sales
- Operations Management
- P&L Analysis
- Training and Audit
- Expert in Large Team Management
- Remote Office Availability
- Relationship Building
- Social Perceptiveness
- Data Management
- Conflict Resolution
- Critical Thinking
- Team Management
- Time Management
Accomplishments
- Earned Certificate in Computer Applications.
- Completed 6 Months Bar Training from Cocktail & Dream Institute.
Languages
- English
- Hindi
- Punjabi
Hobbies and Interests
- Traveling
- Listening to Music
- Meeting New People
- Exploring New Trends
- Learning New Technologies
Timeline
Operations Head Pan India
Cafe Delhi Heights
04.2023 - Current
GM Operations Franchisee Head
Barista Coffee Company Limited
08.2022 - 03.2023
GM Operations
Cafe Delhi Heights & Dhansoo Café
11.2021 - 07.2022
Associate Operations Head
Cafe Delhi Heights
05.2020 - 11.2021
Area Manager
Cafe Delhi Heights
12.2011 - 12.2020
Restaurant and Bar Manager
Cafe Delhi Heights
03.2011 - 11.2011
Restaurant Supervisor
Amigo Restaurant Lounge and Dine
06.2010 - 02.2011
Senior Bartender
Little Italy
04.2008 - 05.2010
Senior Bartender
Baci Restaurant Cafe Bar
05.2006 - 09.2008
B.A. 2nd Year -
Shimla University
12th Standard -
Neugal Public Senior Secondary School Dharamshala, Himachal Pradesh
Certificate in Computer Applications -
Allianz Computer Institute
6 Months Bar Course -
Cocktails and Dream Institute
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