Hi, I’m
Kishan Chand
Mandi
Summary
To associate with an organization which progresses dynamically and gives me a chance to update my knowledge and enhance my skills in the field of Automobile Engineering be a part of a team that excels in work towards the growth of the organization and gives me satisfaction.
Automotive professional with track record of managing repair operations and team performance. Proven ability to streamline processes and enhance customer experiences. Known for fostering collaborative environment and adapting to changing priorities with ease. Skilled in team leadership and quality control.
Overview
16
years of professional experience
Work History
KRISHNA AUTOMOBILES
Body Shop Manager
04.2021 - Current
Job overview
- Supervised and managed shop operations and tasks.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Developed strong relations and partnerships with vendors and insurance companies to facilitate productive business dealings.
- Maintained employee morale and increased production 100% through employee appreciation.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures, and entering orders into work management system.
- Managed automotive system and associated software to maintain accuracy and completeness of service invoicing.
- Stocked shop with equipment, parts and other resources to promote timely service.
- Monitored maintenance of paint booths, frame-straightening materials and fixed assets to enhance longevity and long-term value.
- Established strong relationships with insurance providers, resulting in increased referrals and repeat business.
- Resolved customer complaints professionally and effectively to maintain positive relationships with clientele while protecting company reputation.
- Optimized inventory management, reducing waste and ensuring availability of necessary parts for timely repairs.
- Collaborated with sales team to coordinate pre-owned vehicle reconditioning, enhancing resale value and profitability.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- ACHIEVMENT:-
- Annual Labour and parts target achievement 2023.
SPG NISSAN PVT. LTD.(NISSAN)
Body Shop Manager
07.2014 - 03.2020
Job overview
- Supervised and managed shop operations and tasks.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Developed strong relations and partnerships with vendors and insurance companies to facilitate productive business dealings.
- Maintained employee morale and increased production 100% through employee appreciation.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures, and entering orders into work management system.
- Managed automotive system and associated software to maintain accuracy and completeness of service invoicing.
- Stocked shop with equipment, parts and other resources to promote timely service.
- Monitored maintenance of paint booths, frame-straightening materials and fixed assets to enhance longevity and long-term value.
- Established strong relationships with insurance providers, resulting in increased referrals and repeat business.
- Resolved customer complaints professionally and effectively to maintain positive relationships with clientele while protecting company reputation.
- Optimized inventory management, reducing waste and ensuring availability of necessary parts for timely repairs.
- Collaborated with sales team to coordinate pre-owned vehicle reconditioning, enhancing resale value and profitability.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- ACHIEVMENT:-
- Annual SPG NISSAN Winner Award for the year 2018
- Target Achievement award for the year 2017
SHIVANSH HYUNDAI PVT LTD(HYUNDAI)
Service Advisor
07.2008 - 06.2014
Job overview
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Educated customers about billing, payment processing and support policies and procedures.
- Increased efficiency and team productivity by promoting operational best practices.
- Achievement:-
- Yearly labour and parts target achieved.
- Value Added service target achieved.
Education
Govt. Polytechnic College Sundernagar, Mandi, India
from AUTOMOBILE ENGINEERING
06-2008
GSSS BHANGROTU, Mandi, India
from Secondary Education(SCIENCE)
03-2003
GSSS GALMA, Mandi, India
from MATRICULATION
03-2000
Skills
- Organizational behavior
- Target oriented
- Co-operative attitude
- Decision taking capacity
- Quick learning skills
- Business relationships
- Merchandising operations
- Technical aptitude
- Collision repair proficiency
- Team development and supervision
- Reliability
- Operational Efficiency
- Time management abilities
Accomplishments
- Annual SPG NISSAN Winner Award for the year 2018
- Target Achievement award for the year 2017
Languages
English
Hindi
Drivinglicensenumber
HP-3320160002170
TYPE:- LMV
Personal Information
- Date of Birth: 03/29/85
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Hobbies and Interests
- Kabaddi
- Swimming
Training
- Fifteen days professional Body shop supervisor training, NISSAN Chandigarh
- One week Body shop Advisor executive training, HMIL Chandigarh
- Two week major project of air brake system in vehicle, Sikkand and Sikkand tata motors barmana bilaspur hp
- One month industrial training in HRTC Workshop, Sundernagar H.P.
Disclaimer
I hereby declare that all the information furnished above are true and correct to the best of my knowledge and belief.
Industrialskills
- Organizational behavior
- Target oriented
- Co-operative attitude
- Decision taking capacity
- Quick learning skills
Reading books,Swimming,
When I was free,I am always reading my professional books and also holy books.
In summer,every weekly off I gone to swimming in swimming pool at my home town.
Timeline
Body Shop Manager
KRISHNA AUTOMOBILES
04.2021 - Current
Body Shop Manager
SPG NISSAN PVT. LTD.(NISSAN)
07.2014 - 03.2020
Service Advisor
SHIVANSH HYUNDAI PVT LTD(HYUNDAI)
07.2008 - 06.2014
Govt. Polytechnic College Sundernagar
from AUTOMOBILE ENGINEERING
GSSS BHANGROTU
from Secondary Education(SCIENCE)
GSSS GALMA
from MATRICULATION
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